System maintenance, updates happening this weekend

August 28, 2014 Comments off

Welcome back Kats! We hope you are adjusting well as a new academic year begins. IT@Sam is working to help with a smooth start as we support you with your campus technology needs.

This weekend and next week, keep these few updates and system updates in mind if you plan to be on campus around these times. We want to keep you informed of possible service downtimes and upgrades so that you can make the most of technology resources offered to you.

Annual 2014 to 2015 Fiscal Year Rollover for Finance – Phase 1

On Friday, August 29, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 p.m. to run the first round (of two) Fiscal Year-End roll processes. We estimate the system will be unavailable for 3 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 p.m. on August 29. The second round of Fiscal Year-End roll processes will occur Friday, September 12. If you have any questions, contact the Controller’s office in the CHSS building at 936-294-3387.

System Maintenance for TouchNet and FlexReg

On Monday, September 1, from 6 – 7pm, maintenance will be performed that will cause a short service interruption for TouchNet and FlexReg.

Deploy Firefox 31.0 (Windows)

On Friday, September 5, from 9 – 9:30 pm, IT@Sam will deploy Firefox 31.0 update to all PCs.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950 (Students), (936) 294-HELP (Faculty/Staff), email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

Need help connecting to our network?

August 22, 2014 Comments off

Residence halls open tomorrow for occupancy.  All students wishing to use our network must register their computer or device on NetReg before they are allowed access.  Here is a quick guide to help you get connected.

Network Registration Guide

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The Buzz: SHSU App

August 21, 2014 Comments off

What’s the buzz, you ask? A new app to be released in September is!

As part of the USA Today Collegiate Readership Program that provides access to The Huntsville Item, Houston Chronicle, and USA Today newspapers across campus comes a new customized SHSU App.  Tap into what’s happening on campus and beyond.  Download the The Buzz: Sam Houston State University App and keep tabs on national headlines, local news and events around campus.  The app will be available on the App Store and Google Play in September.  Any questions can be directed to Chelsea Smith, Assistant Dean of Students, Parent Relations & Special Programs. You can contact her at 936-294-1785 or chelsea.smith@shsu.edu.

 

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SamNet, Server Maintenance this weekend

August 15, 2014 Comments off

Can you believe it’s just a week and a half to go before classes start? We can’t either, which is why we’re making sure all of your labs, software, networks, and resources are ready to go.

If you will be on campus or using the following services, please make note of their maintenance and downtimes:

 Server Maintenance (Remote.shsu.edu, PPL Power Monitoring, and Academic Shell Linux System)

On Friday, August 15, from 6pm until August 16, 12 am, server maintenance will be performed on remote.shsu.edu, the PPL Power Monitoring system, and the Computer Science Academic Shell System.

 Clients should see no service interruption for the maintenance being performed on remote.shsu.edu, however a brief outage will be experienced on the PPL Power Monitoring System as well as the Computer Science Academic Shell system. The outages will occur during the outage time frame and should be brief. If issues are experienced with either of these systems after midnight on August 16, please contact the Service Desk.

 SamNet Wireless Network Outage

On Saturday, August 16, between 12 – 1 am, maintenance will be performed on the SamNet wireless network that will cause service to be unavailable. This maintenance is to allow LoneStar College affiliates a login option for our wireless network while at The Woodlands Center.

If you missed our Wednesday post on next week’s training line-up, check it out here. We’ll be offering courses on SPSS and Photoshop, among other things.

One more notice before you head off to enjoy your Friday.

Change Freeze August 22 through August 30

Once August 22 is here, IT@Sam will only make system changes that are considered an Emergency or to restore a system to proper working order. This is called our Change Freeze, which will be in effect until August 30. This Change Freeze is put into place so that the processes used to enroll students and prepare courses are not adversely impacted.

If you have any questions, please contact the Service Desk (4-HELP), email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook for up-to-date information.

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Photoshop, SPSS among 6 trainings next week

August 13, 2014 Comments off

Happy Wednesday to you from IT@Sam! We want to make it even happier by providing you with the training and skills you need for the things you do daily for Sam Houston.

We’ve been working on new content for our faculty and staff. Listed below are the trainings we will be offering next week. Make sure to sign up in Talent Management! Think you might want to know next month’s trainings as soon as they are scheduled? Just register for our Listserv and you will be notified of our upcoming trainings each month.

Intermediate Photoshop CS6 August 18 2:00 – 4:00 PM ALL 107
WebCMS: Intro August 19 10:00 AM – Noon NGL 157
Intro to Adobe Captivate August 19 2:00 – 4:00 PM NGL 157
Data Manipulation in Excel August 20 2:00 – 4:00 PM NGL 157
Tips, Tricks and Advanced Formulas August 21 2:00 – 4:00 PM NGL 157
Intro to SPSS August 22 10:00 AM – Noon ALL 107

If you have any questions about future training sessions or sessions you would like to see offered, please contact the Service Desk (4-HELP), email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook for up-to-date information.

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Major upgrades to Network, Internet connections

August 8, 2014 Comments off

Eat ‘em up Kats, it’s Friday again! We’re one week closer to Fall and football season. Are you ready? There’s so many things happening with technology on campus to make sure you are, so read on for what’s happening. IT@Sam won’t be slowing down anytime soon.

Now, for the big news in tech updates this weekend: Network Router, Internet Explorer and Internet connection upgrades! If you will be on campus during these times, please make note of these system downtimes:

Upgrade Internet Explorer to Version 11

On Friday, August 8 at 6 pm, IT@Sam will upgrade Internet Explorer from version 9 to version 11. The browser will be upgraded on all campus managed Windows workstations and the Remote.shsu.edu system.

Network Routers (6500 Code) Upgrade

On Friday, August 8, 6–10pm, IT@Sam will upgrade Network Routers across campus. Clients will experience total loss of network access for no more than 30 minutes within this time period. This will affect computer access, all wireless access, all telephone service and all network connected devices including fire alarms. All services should be restored by 10pm.

TouchNet Data Center Maintenance

On Friday, August 8, from 2-6 am, TouchNet will be performing routine maintenance on servers in their Data Center. Credit Card payments may be intermittently unavailable during this time.

Upgrade to Internet Connection

On Saturday, August 9, from 10 am to 12 pm, the SHSU Internet connection will be upgraded from a 1-Gigabit connection to a 10-Gigabit connection. This change is required to give us additional resources for computing needs. An outage at 10am lasting approximately 15 minutes as well as additional intermittent outages are expected throughout this change. During these outages, SHSU Services will be unavailable from off-campus workstations, and the Internet will be unavailable from on-campus workstations.

As always, we want to keep you up-to-date. Here are a few system maintenance and upgrades to make note of for the new week, starting Monday:

TK20 – Vendor upgrade

TK20 will be upgrading the service at tk20.shsu.edu during the hours of 6 AM to 10 AM Monday August 11, 2014. There will be a short downtime during the maintenance window where clients are unable to access the service.

Deploy Adobe Creative Cloud to PCs

On Wednesday, August 13 from 9-11 pm, all campus managed PCs will experience a service outage to allow for the removal of Adobe CS 6, and the installation of Adobe Creative Cloud including Dreamweaver, Fireworks, Illustrator, InDesign, and Photoshop

Deploy Adobe Creative Cloud to Macs

On Wednesday, August 13 from 6-8 pm, all managed Macs on campus will experience a service outage to allow for the removal of Adobe CS 6, and the installation of Adobe Creative Cloud including Dreamweaver, Fireworks, Illustrator, InDesign, and Photoshop. This will be pushed to compatible managed Mac OSX machines to include Mavericks 10.9 and Mountain Lion 10.8.  This software will also be available as On Demand from the Absolute Manage Installation menu.

Deploy Java 7 Update to Faculty/Staff Workstations

On Thursday, August 14, between 6-10 pm, Java will be updated on all campus managed Windows workstations for faculty/staff that have an older version of Java 7.

Deploy SAS 9.4 (Windows)

On Friday, August 15, between 9-10 pm, SAS 9.4 for Windows will be deployed to all labs and classrooms and faculty/staff who need it.

One more notice before you head off to enjoy your Friday.

Change Freeze 8/22 through 8/30

Once August 22 is here, IT@Sam will only make system changes that are considered an Emergency or to restore a system to proper working order. This is called our Change Freeze, which will be in effect until August 30. This Change Freeze is put into place so that the processes used to enroll students and prepare courses are not adversely impacted.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950 (Students), (936) 294-HELP (Faculty/Staff), email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

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Service Desk – Interim Hours

August 1, 2014 Comments off

During the Interim Period, the Service Desk (Main and The Woodlands Center campuses) will operate on a modified schedule. The Service Desk will be open from 8:00am until 5:00pm Monday through Friday starting Friday, August 1 through Friday, August 22. Normal operating hours will resume on Monday, August 25 at 7:30 am.

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