Internet Outage 10/23/2014

SHSU experienced an Internet outage from approximately 3:00 am until 5:00 am this morning, 10/23. IT@Sam is investigating the root cause of this outage, however, we wanted you to be informed in the event that this outage caused any issues for your students or processes during that time. If you have any questions or concerns, please contact the Service Desk at (936) 294-1950 or

Newsletter Updates, Network Upgrades, Oh My!

Good Friday afternoon to you! We hope your week has gone well. If you haven’t read the IT@Sam October Newsletter yet, then you should! There’s a lot going on this month.

October is National Cyber Security Awareness Month (#NCSAM). As Academic Alliance Partners with the Department of Homeland Security (DHS, the National Cyber Security Alliance, and the Multi-State Information Sharing and Analysis Center, we’re doing our part to help raise awareness on campus. Come find us  at the LSC mall this month learn something new about cyber security and pick up some fun giveaways while you’re there.

Also be on the lookout for a new Annual Security Awareness Training format. As reported in the September and October IT@Sam Newsletters, this week will launch the newly redesigned training.

And if you haven’t heard, our technology training is also undergoing a slight change (for the time being) until we have a new IT Trainer in place. Yes, Chas Stephens is moving on. But he’s not going very far! You can find him over at the nursing department if you ever want to stop by to say “Hello!” His last day is October 16. Check out our October training schedule for our updated course schedule.

This is only half of what’s in the newsletter! Click around to read the other tips and guides we put together for you.

Before you head off to enjoy your Friday, take note of network upgrades in the TEC first floor data closet, if this will affect you. Between 6 – 7 pm, network, wireless, and voice services on this floor will be unavailable.  The fire alarm system will also lose connection to UPD. The outage should only last for 10 minutes, but the maintenance could last the entire hour.

That’s all from IT@Sam for this week. Have a great weekend!

Have a tech-y story idea or topic you’d like to learn more about for the IT@Sam Newsletter? We’d love to hear from you! Contact IT Client Services Communications Specialist, Veronica Gonzalez, at 936-294-3476 or Don’t forget to follow us on Twitter and Facebook for up-to-date information.

Banner INB, SSB unavailable Friday evening

On Friday, September 19, from 6 – 9 pm, Banner updates and patches will be applied to the Student, Financial Aid and HR/Payroll modules. During this maintenance time, Banner INB and SSB will be unavailable.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950 (Students), (936) 294-HELP (Faculty/Staff), email:, or live support: And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

Sign up for new training courses!

IT@Sam hopes your Wednesday is treating you well. Make it even better by signing up for a new training or two!

There’s still time to sign up for trainings this week. If you’ve been eying SPSS, Advanced Word 2013 or Advanced Excel, you’re in luck! Take a look at the schedule below for their times. Also, make note of trainings for the week of Sept. 22. We have a lot going on and we want you to be a part of it.

Advanced Excel 2013 September 11 10:00 AM – Noon ALL 107
Intro to SPSS September 11 2:00 – 4:00 PM NGL 157
Intro to Word 2013 September 12 10:00 AM – Noon NGL 157
Advanced Word 2013 September 22 10:00 AM – Noon ALL 107
WebCMS: Intro September 22 2:00 – 4:00 PM ALL 107
Intro to Adobe Captivate September 23 10:00 AM – Noon ALL 107
Intermediate Photoshop CC September 23 2:00 – 4:00 PM ALL 107
WebCMS: Intermediate September 24 2:00 – 4:00 PM ALL 107
Excel 2013: Data Manipulation September 25 10:00 AM- Noon ALL 107
Excel 2013: Tables and Arrays September 25 2:00 – 4:00 PM ALL 107
Intro to HTML September 26 10:00 AM – Noon ALL 107

To sign up for one of these training sessions or other future trainings, please visit the Talent Management page. If you have any questions about future training sessions or sessions you would like to see offered, please contact the Service Desk (4-HELP).