CHSS, LBD service outage this weekend

July 25, 2014 Comments off

Happy Friday to you from IT@Sam-we hope you enjoy it! If you are working on campus this weekend, please take note of the following system maintenance times.

Power Transformer Change in CHSS Main Data Closet

On Friday, July 25, IT@Sam will change out power transformers in CHSS from 6-7 pm. There will be a service outage for all phones and network devices. Expected outage is for 30 minutes, but an hour has been reserved in case more time is needed.

Upgrade LDB Network Equipment

From Saturday, July 26 at 8 am to Sunday, July 27 at 8 am, LDB will have a complete computer, phone, wireless, and internet service outage on the 3rd and 4th floors in order to upgrade equipment.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950, email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

 

System Maintenance

July 18, 2014 Comments off

Power Transformer Change Out – CHSS Main Data Closet

July 25, 6:00pm – July 25, 7:00pm

IT will be changing out the power transformers attached to the UPS in the CHSS 1st Floor Data Closet.  This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms on the concourse, 1st, and 2nd floors of CHSS.

LDB Network Equipment Upgrade
July 26, 8:00am – July 27, 8:00am
A complete service outage on the 3rd and 4th floors of the Lee Drain Building is required to upgrade supporting equipment. This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms.

Respondus
July 30, 6:00pm – July 27, 7:00pm
An update to Respondus will be deployed to all managed Windows computers.

Adobe Creative Cloud
August 1, 9:00pm – August 1, 11:00pm
Adobe Creative Cloud will be deployed to managed Windows computers in labs and classrooms.

Adobe Creative Cloud
August 1, 9:00pm – August 3, 12:00am
Adobe Creative Cloud will be deployed to all managed Mac OSX computers.

Network Router Upgrade
August 8, 6:00pm – August 8, 10:00pm
IT will be updating a network router.  During this time, users will experience total loss of network access for thirty minutes within this time period.  This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms.

Internet Explorer Upgrade
August 8, 6:00pm – August 8, 10:00pm
The Internet Explorer browser will be upgraded from version 9 to version 11. The browser will be upgraded on all managed Windows workstations and the Remote.shsu.edu system as websites and client plug-ins and extensions are dropping support for Internet Explorer version 9.

System Maintenance

July 10, 2014 Comments off

Telephone System Update
July 11, 9:00pm – July 12, 3:00am

IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms, elevator phones, Lync phone conferencing and voicemail. The expected outage for most phones and services will be about 10-30 minutes each.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

Telephone System Update

July 9, 2014 Comments off


Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms, elevator phones, Lync phone conferencing and voicemail. The expected outage for most phones and services will be about 10-30 minutes each.

Categories: Uncategorized

System Maintenance and Software Updates

July 3, 2014 Comments off

Dining Information Updates
July 3, 1:30pm – July 3, 6:00pm
From 07/01 to 07/03 we are transitioning from our Nell-based dining system to the CBORD system. Meal plan sign ups for students are planned to be unavailable to students beginning 07/03 at 1:30pm. We hope to begin directing students to the new sign up page by 07/03 at 6pm.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes each.

Service Desk – July 4th Holiday Hours

July 1, 2014 Comments off

The Service Desk (Main and The Woodlands Center campuses) will be closed on Friday, July 4 and Saturday, July 5 in observance of the 4th of July holiday.  Normal operating hours will resume on Monday, July 7 at 7:30 am.

Categories: Uncategorized

System Maintenance & Software Updates

June 26, 2014 Comments off
MySam – Finance
July 2, 5:00pm – July 2, 7:00pm
On Wednesday, July 2, 2014, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 PM to conduct data processing. We estimate the system will be unavailable for 2 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 PM on July 2, 2014.
Internet Explorer
July 3, 6:00pm – July 3, 10:00pm
On Thursday 7/3/2014 at 6:00 PM, The Internet Explorer browser will be upgraded from version 9 to version 11 . The browser will be upgraded on all managed Windows computers and the remote.shsu.edu system since web-sites and client plug-ins and extensions are dropping support for Internet Explorer version 9.

 

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. Scheduled maintenance is to be completed no later than 6:00 a.m. CT that morning. During this maintenance window TouchNet will be unavailable.

 

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded. Users may experience a brief outage during this time.

 

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes.

Service Desk – Modified Support Hours
July 12, 8:00am – July 12, 5:00pm
The Service Desk will be closed on Saturday, July 12.  If you have an emergency during this time, please email the Service Desk at servicedesk@shsu.edu.  
Categories: Uncategorized
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