Banner Finance Unavailable 5/31 at 5PM

On May 31, 2013, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 PM to conduct data processing. We estimate the system will be unavailable for 1 and 1/2 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 PM on May 31, 2013.

Thanks for your cooperation.

Social Engineering Alert

At least one agency in the Texas State University System has been the target of two attempted social engineering events in the past few weeks. We want to make sure that you are careful with the information that you provide to those that contact your department.

Social engineering is a means of manipulating a person into releasing information or performing acts that will give another person access to secure information. A lot of times the person being manipulated may not realize what is happening until well after the information is given out.

For additional information on this topic including steps to help you avoid being a target, read the July 2012 Cyber Security Tip Newsletter published by the Texas Department of Information Resources. Additional information can also be found on the United States Computer Emergency Readiness Team site.

If you feel you have been the target of social engineering, please do not hesitate to contact IT@Sam to report the issue.

License Server Maintanence

We are about to begin maintenance on the license server and there will be intermittent interruption of various licenses during this process. We’re hoping that it will take less than an hour. The following programs could be affected during this time:

  • ArcGIS
  • AutoDesk – Done
  • ComSol – Done
  • PTC (Pro-E) – Done
  • Maple
  • MATLAB
  • Minitab
  • Solidworks
  • On-Center “On-Screen Takeoff” and “Quick Bid”
  • Mathematica
  • Sibelius

Cherwell

New Work Order System

 

 

Since January 2013 IT@Sam has been hard at work preparing for the implementation and launch of a new work order system, Cherwell. The goal is to have this new system ready for go-live on July 15th. 

Why the change?

The current IT@Sam Work Order System has some shortcomings in navigation and general work routing. This leads to work orders that have the potential to end up in the wrong place and action is not taken on them in a timely manner. Cherwell will alleviate those problems as well as provide additional benefits for you.

Benefits

Service Catalog: There will be no more questions that you will need to navigate and hope that your work order is getting to the right place. Instead you will be presented with a comprehensive list of IT@Sam services to choose from when placing your request. With one click of your mouse you’ll be at the appropriate screen to enter your request.

Knowledge Base: In addition to the Technology Tutorials that we currently provide, Cherwell will have an integrated Knowledge Base that contains information on how to fix common error messages and general “how-to” instructions for software and hardware. This will allow you to quickly research an issue and enable a quick resolution. We are starting out with over 50,000 knowledge articles and will be adding more. We hope to get to a scenario where we fix a problem once and then capture and share this information via the knowledge base, so others won’t have to duplicate the effort and re-invent the wheel.

Problem Management: Once IT@Sam becomes aware of a university-wide problem, you will also be made aware of it with the Problem Management module of Cherwell. This will allow us to write up information regarding the issue, along with any workarounds, and publish that information for everyone’s benefit by way of the Cherwell Portal.

Demos & Training Opportunities

We have created several Tech Tutorials for you to become familiar with this new system and we will offer several training sessions as well. If you’d like to attend a training session, please sign up in the Talent Management System

Training Opportunities

 

Date

Location

Time

 

May 13, 2013

Allen House 108

2:00 – 3:00 p.m.

 

May 14, 2013

Allen House 107

11:00 a.m. – Noon

 

May 16, 2013

Allen House 108

11:00 a.m. – Noon

 

May 23, 2013

Allen House 107

3:00 – 4:00 p.m.

 

May 29, 2013

Lee Drain Building 407

3:00 – 4:00 p.m.

 

May 30, 2013

Allen House 108

11:00 a.m. – Noon

 

What will happen to my work orders in the current Work Order System?

On July 15th, no new work orders will be able to be placed in the current IT@Sam Work Order System. Any Work Orders that are already open and in progress, will remain in the current system and will be completed as normal. Work Orders that will take more than 6 months to complete, will be transferred to the new Cherwell system by IT@Sam staff.

If you have any questions or concerns, please feel free to contact us

 

IT@Sam System Maintenance

IT@Sam will perform our bi-annual system and networking maintenance next week. In the past IT@Sam has reserved the weekend after Spring Graduation to perform maintenance.  Although we attempt to minimize the service interruptions by performing most updates on weekends, we must perform both network and system updates, which will extend the amount of time necessary for this maintenance window.

On Wednesday, Thursday, and Friday nights beginning at 6pm, we will update systems each night. On Thursday night, we will update the Banner ERP system, and estimate that the system will be unavailable for about 15-30 minutes as we reboot the servers.

On Saturday, May 18, beginning at 8am, the campus network will be down for maintenance. We anticipate the outage to last only 4 hours. However, it is possible that the outage may last all weekend if problems arise.  If you need notification as when the network is back up, please let me know.   Off campus resources and remote.shsu.edu will be available from off campus, it is only the on-campus resources that will not be available.

We appreciate your assistance during this time.  Please let us know if you have any major concerns about this outage or these changes as scheduled.