Home > Uncategorized > Cherwell is Almost Here!

Cherwell is Almost Here!

July 2, 2013
 
You Spoke, We Listened
 
July is almost upon us and the much anticipated launch of Cherwell, the new IT work order system.
To prepare our campus community for the July 8 go-live, we have held numerous sessions showing the basic functionality of the new system. Those who have attended provided great feedback regarding the new system. We are happy to announce that we have made several changes to Cherwell in response to your feedback. Here are a few of those changes:
  • New Homepage Layout:The homepage to Cherwell will have links and information for all types of support within IT. This is more than a work order system now. It is your gateway to get you the assistance you need.
  • New Reporting Feature: This feature will give you the ability to view At-A-Glance reports on open and closed incidents/requests placed for or within your department. This is also a great way to check on the status of your tickets that have been placed for you by someone in your department.
  • Scheduled Changes Section: We now have a section on the homepage dedicated to alerting you about any scheduled changes to campus technology. Anyone who has access to Cherwell will have access to this knowledge now.
  • Service Catalog List View: We have added a list view to the service catalog. You now have the option to use the original service catalog or an expanded view that will allow you to use your browser’s search feature to find the service you need. With the simple use of CTRL+F (PC) or Command+F (Mac), you can now search the long list of services that IT@Sam has to offer.
You may be asking yourself, “How can I get to the Cherwell system?” Simply put, we are putting the link in MySam. On July 8th, you will be able to get to Cherwell by logging into MySam, clicking on Campus Resources and then clicking the link that says “Cherwell.”
To make this transition easier, we are providing several training sessions in July. Please sign up for these classes in Talent Management. If you have not already done so, we encourage everyone to attend at least one of our training sessions.
Date
Time
Building
Room
7/3/2013
11:00 AM – 12:00 PM
MLHB
110
7/12/2013*
10:00 AM – 11:00 AM
MLHB
110
7/16/2013*
2:00 PM – 3:00 PM
MLHB
110
7/24/2013*
11:00 AM – 12:00 PM
MLHB
110
7/25/2013*
11:00 AM – 12:00 PM
MLHB
110
7/30/2013*
2:00 PM – 3:00 PM
MLHB
110
7/31/2013*
2:00 PM – 3:00 PM
MLHB
110
*Location subject to change
For more information, visit the Cherwell web site: http://www.shsu.edu/dept/it@sam/cherwell/ 
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