Archive for August, 2013

Availability of Blackboard Classes

August 27, 2013 Comments off

Availability of Blackboard Classes

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Remote Desktop Connections – Macs

August 26, 2013 Comments off

Since August 13, IT@Sam has been working on a long term solution that prevents Mac users from connecting to Remote Desktop Connection (RDC).  As an interim solution, we ask that you connect to RDC using WINTS01.SHSU.EDU or WINTS02.SHSU.EDU rather than REMOTE.SHSU.EDU.

If you previously downloaded RDP 2.1.2 you will still encounter issues.  IT@Sam is currently working with Microsoft to get this issue resolved soon.  We apologize for the inconvenience.

E-mail: Online Archiving

August 23, 2013 Comments off

All faculty and staff have an additional “Online Archive” mailbox that can be used for archiving e-mail online.  This mailbox has a quota of 5GB.  Any mailbox items (e-mail, tasks, calendar entries) located in your primary mailbox that is older than two (2) years will also be automatically moved to the “Online Archive” mailbox.  

For step-by-step instructions, click here.

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National Cyber Security Awareness Month Coming in October

August 22, 2013 Comments off

It is no secret that we live our lives in an online environment more than ever before. It isn’t just a luxury anymore; it has become a necessity to interact with others online in some way. We, as a people, rely heavily on the Internet to submit taxes, sign timecards and pay bills. It is very hard to imagine our lives without the Internet.

The Internet has made us more connected than ever. This interconnectivity increases the risk to fall victim to identity theft and other cybercrimes. That is why cyber security is one of the country’s top priorities. It is for this reason that October is National Cyber Security Awareness Month (NCSAM).

This October, like previous years, IT@Sam will join with other agencies and institutions to promote cyber security. Our goal this year is to engage the SHSU campus and raise their awareness about cyber security.  This will, in turn, increase resiliency of the Nation and its cyber identity.

What You Can Expect This Year

This October in the mall area, you will see IT@Sam employees hosting games and providing giveaways to provide information and insight on cyber security awareness. Also, we remind all program owners to review computer application access and remove access from any individuals that no longer need that access.

We will also have a few cyber-related contests for our social media followers. If you don’t already follow us on Facebook or Twitter, please follow us so you can be up to date on all the fun events we will be having.

For more information, please contact The Service Desk (936-294-1950)

Bringing a computer to campus?

August 21, 2013 Comments off

If the answer is YES, then we have a couple of guides to help you get connected to the SHSU Network.  

Windows 8 Tutorial  

Mac Tutorial

If you would like more information, be sure to check out our Residence Hall Network Setup page.

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Remote Desktop Connection for Macs

August 13, 2013 Comments off

This past weekend our terminal server infrastructure that supports was upgraded to new hardware and OS.  This upgrade requires Mac users to upgrade Remote Desktop Connection to versions 2.1.2.  This version is not officially supported yet by Microsoft, but we have done internal testing and it has proven to work.  We are currently testing the software and hope to have the software available for campus Macs soon. If you have a SHSU issued Mac laptop or a personal Mac you can download this version of the RDC client on our support page located here:

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Service Desk Hours for Intermediate Session

August 13, 2013 Comments off

The IT@Sam Service Desk  will have adjusted hours during the intermediate session.

From August 5th to August 23rd the Service Desk will be open from 7:30 AM to 5PM for phones, walk-ins, and remote support.

We will resume are normal operating hours starting August 26th.

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