Cherwell is Coming Soon!

CherwellLogoIT@Sam is preparing for the launch of a new work order system. The goal is to have this new system ready for go-live on July 8. This change is being made because the current IT@Sam Work Order System has shortcomings in navigation and in general work routing. Cherwell is geared towards alleviating these problems AND providing additional benefits for you.

NewStar Service Catalog: No more questions to answer when submitting a work order! Instead you choose from a comprehensive list of IT@Sam services when placing your request. One click puts you at the appropriate screen to enter your request.
NewStar Knowledge Base: In addition to the Technology Tutorials that we currently have, the Cherwell Knowledge Base contains “how to” fixes and instructions for both software and hardware problems. Using this tool will empower you with the ability to fix the issue on your own without having to call the Service Desk. With over 50,000 articles, and more to be added, this will be a wonderful self-service resource for everyone.
NewStar Problem Management: Once IT@Sam becomes aware of a university-wide problem, it will be posted in Cherwell along with its solutions or workarounds for everyone to see. You will no longer have to call the Service Desk to find out about a university-wide problem.

To make this transition easier, we are providing several training sessions in June. We encourage everyone to attend at least one of our training sessions listed below:

  • 6/6/2013 10:00 AM – 11:00 AM, MLHB rm 110
  • 6/11/2013 11:00 AM – NOON, MLHB rm 110
  • 6/12/2013 2:00 PM – 3:00 PM, MLHB rm 110
  • 6/18/2013 3:00 PM – 4:00 PM, MLHB rm 110
  • 6/21/13 11:00 AM – NOON, MLHB rm 110
  • 6/24/2013 11:00 AM – NOON, MLHB rm 110
  • 6/25/2013 2:00 PM – 3:00 PM. MLHB rm 110

Log into Talent Management to sign up to attend a demo. We look forward to seeing you. Who knows, you may be the lucky winner of a free gift just for showing up!

For more information, visit the Cherwell web site: http://www.shsu.edu/dept/it@sam/cherwell/

Banner Finance Unavailable 5/31 at 5PM

On May 31, 2013, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 PM to conduct data processing. We estimate the system will be unavailable for 1 and 1/2 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 PM on May 31, 2013.

Thanks for your cooperation.

Social Engineering Alert

At least one agency in the Texas State University System has been the target of two attempted social engineering events in the past few weeks. We want to make sure that you are careful with the information that you provide to those that contact your department.

Social engineering is a means of manipulating a person into releasing information or performing acts that will give another person access to secure information. A lot of times the person being manipulated may not realize what is happening until well after the information is given out.

For additional information on this topic including steps to help you avoid being a target, read the July 2012 Cyber Security Tip Newsletter published by the Texas Department of Information Resources. Additional information can also be found on the United States Computer Emergency Readiness Team site.

If you feel you have been the target of social engineering, please do not hesitate to contact IT@Sam to report the issue.

Upcoming System Maintenance

April 19

  • Mac OSX Security Updates
  • Adobe Flash Player  will be upgraded on PC workstations
  • Adobe Shockwave Player will be upgraded on PC workstations
  • Mozilla Firefox will be upgraded to version 17.0.5 on PC workstations

April 26

  • ODS will be  reloaded  starting at 9pm on April 26 and will finish by 2pm on April 27. It is not advised to run a Cognos report during this time period. If you have any questions or concerns, please contact the Service Desk at x4-1950.