Archive for the ‘Exchange’ Category

Update to Your iOS Device Required

February 20, 2013 Comments off

A bug was released in the iOS 6.1 update for Apple devices that caused increased network traffic to Exchange (our e-mail server) and caused decreased battery life on the device. You are receiving the message as you are a person that has an Apple device (iPad or iPhone) that is running that iOS6.1 update. Apple has released iOS 6.1.2 that will correct this issue. Please update your Apple devices as soon as possible to avoid loss of service. You can find additional information about the bug in Apple’s Support Forums:

If you have any questions, please contact the Service Desk at 936-294-1950.

Categories: Apple, Exchange

Microsoft Forefront Online Protection for Exchange (FOPE)

January 31, 2013 Comments off

To SHSU Faculty and Staff

IT@Sam is excited to announce that on Friday, February 1st, we will be implementing Microsoft Forefront Online Protection for Exchange (FOPE), which will replace our in-house e-mail filtering service. The FOPE service will incorporate multiple filters to actively help protect SHSU’s inbound and outbound e-mails from spam, viruses, phishing scams, and e-mail policy violations.

What this means to SHSU students, faculty, and staff:

  1. 1. Faster E-mail delivery – SHSU recipients should get e-mail delivered from an external server to their inbox faster. Average delivery should be 80% faster than our current rate of outside mail delivery.
  2. 2. Outbound e-mail protection as well as inbound – All e-mail will be scanned by FOPE and any e-mail suspected of being spam (such as phishing e-mails sent from compromised accounts) will be sent through a separate pool of FOPE servers.
  3. 3. Transparent Protection to Users – E-mails will no longer be tagged with indicators for spam, phishing, fraud, and virus in the subject line, as this was a function of the SHSU Edge mail system.
  4. 4. Users can maintain a personal “Safe Senders” list – E-mails addressed to you from a sender on your “Safe Senders” list will bypass the FOPE anti-spam filters, providing quicker delivery of messages. Each user will be able to add external e-mail addresses to a “Safe Senders” list, so you will be guaranteed to receive e-mails from these senders.
  5. 5. Reporting Spam – You will now be able to report spam messages, which make it past the filters, by sending the complete message as an attachment to


Categories: e-mail, Exchange

Account Alias

July 11, 2011 Comments off

Did you know that you can create an alias for your SHSU computer account? In order to add the alias, sign into SamWeb, select the IT@Sam tab, and click Account Alias Request. Here you can add an alias to your account, deactivate any other aliases you might have, and select which alias you would like to have as your primary. You can also view any deactivated aliases you have on file. Students can have one alias at a time, while faculty and staff can have up to three.

Apple iOS4 & Microsoft Exchange Sync Issue

July 6, 2010 Comments off

Some have reported problems with syncing their Exchange email, contacts, and calendars with the new iOS 4 that was release recently for iPhone, iPod Touch, and iPad. If you happen to be experiencing this problem you can read more about it on The Microsoft Exchange Team Blog.

Categories: Apple, Exchange

Outlook Personal Folders (PST files)

March 5, 2010 Comments off

As mentioned in the last couple of IR updates, Microsoft has determined that the use of networked PST folders within Outlook is causing slow response times for our S drive and profile servers. If you currently have any PST files stored on your S drive, you will be contacted by Helpdesk technician or supervisor to assist in the removal of these files. Alternatively, feel free to call the Helpdesk at 936-294-1950 to setup your appointment. If you would like to get a head start on the clean up, we have many walkthroughs on the Technology Tutorials page to guide you through this. Please contact the Helpdesk with any questions or concerns.

We appreciate your assistance and patience.

Categories: Exchange, faculty/staff

Outlook PST Files

December 17, 2009 Comments off

You may have noticed over the last half of the Fall ’09 semester that your account may have taken an unusual amount of time to log in at times. After extensive troubleshooting by our System Administrators and Microsoft, we believe we have identified a significant factor, if not the cause, of the performance problems we have been experiencing. The performance issues appear to be related to Outlook PST files being accessed directly from the S drives (or T drive); closing the connections to only PST files appears to return response times to normal levels.

PST files are not supported on network shares; this is something we have been aware of but never addressed as it did not seem to cause us an issue and seemed a good solution for keeping exchange mailboxes small. There are several articles detailing why they should not be stored on the network: and probably provide the best overview.

We cannot be 100% certain that the PST files are the only cause, but to further investigate (and be in a supported configuration) we must remove all PST, OST and PAB files from s: drives and the t: drive. The first part of our plan is as follows:

Over the Christmas break, we will:

  • Implement file screening to prevent storing .pst, .ost and .pab files on the s: and t: drives; any users that currently have these file types stored will still be able to access, modify and delete the files, but not rename, create or restore. If you try to move, copy, create, or rename a PST file you will see the following errors.

  • Disable Outlook Archive; this will prevent the automatic creation of PST files.

We will attempt to make this change as painless as possible and work with you on any quota issues that you run into with Exchange to accommodate.

Next Phase of Exchange 2007 Migration

June 23, 2008 Comments off

Anyone who currently has a Voice over IP phone (a Cisco handset) and are still on IMAP/unxmail will be converted to Exchange 2007 on Tuesday, June 24th. An email was sent out over the weekend to those who will be a part of this next phase of the Exchange 2007 migration.

For those on PCs, you can find instructions on setting up your new Exchange account online at:

For those on a Mac or using another email client other than Outlook, you will need to use the following settings.

Incoming Mail Server:
Port: 993

Outgoing Mail Server: The outgoing mail server will remain the same (

When checking your email from an off campus location you will need to select “Exchange Mail” from the University Fast Links or click on the “Exchange Mail” link in the orange section on the SHSU main web page.

If you need assistance after your mailbox has been moved, please place a workorder or contact the Helpdesk at x4-1950.


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