Update to Your iOS Device Required

A bug was released in the iOS 6.1 update for Apple devices that caused increased network traffic to Exchange (our e-mail server) and caused decreased battery life on the device. You are receiving the message as you are a person that has an Apple device (iPad or iPhone) that is running that iOS6.1 update. Apple has released iOS 6.1.2 that will correct this issue. Please update your Apple devices as soon as possible to avoid loss of service. You can find additional information about the bug in Apple’s Support Forums: http://support.apple.com/kb/TS4532?viewlocale=en_US&locale=en_US

If you have any questions, please contact the Service Desk at 936-294-1950.

Microsoft Forefront Online Protection for Exchange (FOPE)

To SHSU Faculty and Staff

IT@Sam is excited to announce that on Friday, February 1st, we will be implementing Microsoft Forefront Online Protection for Exchange (FOPE), which will replace our in-house e-mail filtering service. The FOPE service will incorporate multiple filters to actively help protect SHSU’s inbound and outbound e-mails from spam, viruses, phishing scams, and e-mail policy violations.

What this means to SHSU students, faculty, and staff:

  1. 1. Faster E-mail delivery – SHSU recipients should get e-mail delivered from an external server to their inbox faster. Average delivery should be 80% faster than our current rate of outside mail delivery.
  2. 2. Outbound e-mail protection as well as inbound – All e-mail will be scanned by FOPE and any e-mail suspected of being spam (such as phishing e-mails sent from compromised accounts) will be sent through a separate pool of FOPE servers.
  3. 3. Transparent Protection to Users – E-mails will no longer be tagged with indicators for spam, phishing, fraud, and virus in the subject line, as this was a function of the SHSU Edge mail system.
  4. 4. Users can maintain a personal “Safe Senders” list – E-mails addressed to you from a sender on your “Safe Senders” list will bypass the FOPE anti-spam filters, providing quicker delivery of messages. Each user will be able to add external e-mail addresses to a “Safe Senders” list, so you will be guaranteed to receive e-mails from these senders.
  5. 5. Reporting Spam – You will now be able to report spam messages, which make it past the filters, by sending the complete message as an attachment to abuse@messaging.microsoft.com.

 

Account Alias

Did you know that you can create an alias for your SHSU computer account? In order to add the alias, sign into SamWeb, select the IT@Sam tab, and click Account Alias Request. Here you can add an alias to your account, deactivate any other aliases you might have, and select which alias you would like to have as your primary. You can also view any deactivated aliases you have on file. Students can have one alias at a time, while faculty and staff can have up to three.


Outlook Personal Folders (PST files)

As mentioned in the last couple of IR updates, Microsoft has determined that the use of networked PST folders within Outlook is causing slow response times for our S drive and profile servers. If you currently have any PST files stored on your S drive, you will be contacted by Helpdesk technician or supervisor to assist in the removal of these files. Alternatively, feel free to call the Helpdesk at 936-294-1950 to setup your appointment. If you would like to get a head start on the clean up, we have many walkthroughs on the Technology Tutorials page to guide you through this. Please contact the Helpdesk with any questions or concerns.

We appreciate your assistance and patience.