A bug was released in the iOS 6.1 update for Apple devices that caused increased network traffic to Exchange (our e-mail server) and caused decreased battery life on the device. You are receiving the message as you are a person that has an Apple device (iPad or iPhone) that is running that iOS6.1 update. Apple has released iOS 6.1.2 that will correct this issue. Please update your Apple devices as soon as possible to avoid loss of service. You can find additional information about the bug in Apple’s Support Forums: http://support.apple.com/kb/TS4532?viewlocale=en_US&locale=en_US
If you have any questions, please contact the Service Desk at 936-294-1950.
To SHSU Faculty and Staff
IT@Sam is excited to announce that on Friday, February 1st, we will be implementing Microsoft Forefront Online Protection for Exchange (FOPE), which will replace our in-house e-mail filtering service. The FOPE service will incorporate multiple filters to actively help protect SHSU’s inbound and outbound e-mails from spam, viruses, phishing scams, and e-mail policy violations.
What this means to SHSU students, faculty, and staff:
- 1. Faster E-mail delivery – SHSU recipients should get e-mail delivered from an external server to their inbox faster. Average delivery should be 80% faster than our current rate of outside mail delivery.
- 2. Outbound e-mail protection as well as inbound – All e-mail will be scanned by FOPE and any e-mail suspected of being spam (such as phishing e-mails sent from compromised accounts) will be sent through a separate pool of FOPE servers.
- 3. Transparent Protection to Users – E-mails will no longer be tagged with indicators for spam, phishing, fraud, and virus in the subject line, as this was a function of the SHSU Edge mail system.
- 4. Users can maintain a personal “Safe Senders” list – E-mails addressed to you from a sender on your “Safe Senders” list will bypass the FOPE anti-spam filters, providing quicker delivery of messages. Each user will be able to add external e-mail addresses to a “Safe Senders” list, so you will be guaranteed to receive e-mails from these senders.
- 5. Reporting Spam – You will now be able to report spam messages, which make it past the filters, by sending the complete message as an attachment to email@example.com.
Did you know that you can create an alias for your SHSU computer account? In order to add the alias, sign into SamWeb, select the IT@Sam tab, and click Account Alias Request. Here you can add an alias to your account, deactivate any other aliases you might have, and select which alias you would like to have as your primary. You can also view any deactivated aliases you have on file. Students can have one alias at a time, while faculty and staff can have up to three.
Some have reported problems with syncing their Exchange email, contacts, and calendars with the new iOS 4 that was release recently for iPhone, iPod Touch, and iPad. If you happen to be experiencing this problem you can read more about it on The Microsoft Exchange Team Blog.
As mentioned in the last couple of IR updates, Microsoft has determined that the use of networked PST folders within Outlook is causing slow response times for our S drive and profile servers. If you currently have any PST files stored on your S drive, you will be contacted by Helpdesk technician or supervisor to assist in the removal of these files. Alternatively, feel free to call the Helpdesk at 936-294-1950 to setup your appointment. If you would like to get a head start on the clean up, we have many walkthroughs on the Technology Tutorials page to guide you through this. Please contact the Helpdesk with any questions or concerns.
We appreciate your assistance and patience.
You may have noticed over the last half of the Fall ’09 semester that your account may have taken an unusual amount of time to log in at times. After extensive troubleshooting by our System Administrators and Microsoft, we believe we have identified a significant factor, if not the cause, of the performance problems we have been experiencing. The performance issues appear to be related to Outlook PST files being accessed directly from the S drives (or T drive); closing the connections to only PST files appears to return response times to normal levels.
PST files are not supported on network shares; this is something we have been aware of but never addressed as it did not seem to cause us an issue and seemed a good solution for keeping exchange mailboxes small. There are several articles detailing why they should not be stored on the network: http://blogs.technet.com/askperf/archive/2007/01/21/network-stored-pst-files-don-t-do-it.aspx and http://support.microsoft.com/kb/297019/en-us probably provide the best overview.
We cannot be 100% certain that the PST files are the only cause, but to further investigate (and be in a supported configuration) we must remove all PST, OST and PAB files from s: drives and the t: drive. The first part of our plan is as follows:
Over the Christmas break, we will:
- Implement file screening to prevent storing .pst, .ost and .pab files on the s: and t: drives; any users that currently have these file types stored will still be able to access, modify and delete the files, but not rename, create or restore. If you try to move, copy, create, or rename a PST file you will see the following errors.
- Disable Outlook Archive; this will prevent the automatic creation of PST files.
We will attempt to make this change as painless as possible and work with you on any quota issues that you run into with Exchange to accommodate.
Anyone who currently has a Voice over IP phone (a Cisco handset) and are still on IMAP/unxmail will be converted to Exchange 2007 on Tuesday, June 24th. An email was sent out over the weekend to those who will be a part of this next phase of the Exchange 2007 migration.
For those on PCs, you can find instructions on setting up your new Exchange account online at: http://www.shsu.edu/exchangesetup
For those on a Mac or using another email client other than Outlook, you will need to use the following settings.
Incoming Mail Server: cas.shsu.edu
Outgoing Mail Server: The outgoing mail server will remain the same (smtp.shsu.edu).
When checking your email from an off campus location you will need to select “Exchange Mail” from the University Fast Links or click on the “Exchange Mail” link in the orange section on the SHSU main web page.
If you need assistance after your mailbox has been moved, please place a workorder or contact the Helpdesk at x4-1950.
The schedule for moving current Exchange 2003 mailboxes to Exchange 2007 is as follows.
Faculty/Staff with last names beginning with:
A – D: Monday, June 16
E – K: Tuesday, June 17
L – R: Wednesday, June 18
S – Z: Thursday, June 19
All Students: Friday, June 20
Alumni/Retirees/*Secondary Accounts: Saturday, June 21
*Secondary accounts are organization or departmental web and email accounts.
Please keep in mind your new quota limits.
The first two groups (A-D and E-K) have been moved with very few problems. We are working on the third group (L-R) now. As always please contact the Helpdesk if you have any problems.
The time has come for moving current Exchange users to the new Exchange 2007 system. In preparation for this move we ask that you clean out your current mailboxes so that the move will go quickly and as smooth as possible. If you need assistance in setting up an Archive folder on your S drive, please contact the Helpdesk at x4-1950. You can also find the instructions in our Software Guides.
Since Exchange 2007 will be the campus email system for all faculty, staff, and students we have had to set up quotas. We have given each as much space as we can offer at this time.
New Quotas are as follows:
150MB you will be warned that you are over quota.
185MB you will no longer be able to send email.
200MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.
80MB you will be warned that you are over quota.
90MB you will no longer be able to send email.
100MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.
40MB you will be warned that you are over quota.
45MB you will no longer be able to send email.
50MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.
Check back here for more information on when your email will be moved. As always let us know if you have any questions or concerns by posting a comment or sending us email.
As I’m sure you all are aware, our Exchange server is currently down. We do not have an estimate on when it will be returned to normal working condition. Rest assured we are working closely with Dell Support to solve the problem as quickly as we can.
We understand what an inconvenience this is and appreciate your patience.