System Maintenance and Software Updates

Dining Information Updates
July 3, 1:30pm – July 3, 6:00pm
From 07/01 to 07/03 we are transitioning from our Nell-based dining system to the CBORD system. Meal plan sign ups for students are planned to be unavailable to students beginning 07/03 at 1:30pm. We hope to begin directing students to the new sign up page by 07/03 at 6pm.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes each.

Summer I & II Software Requests Deadline Approaching!!

The deadline for submitting requests for new software or upgrades to existing software for Summer I & II is March 1.  To place your requests use the following instructions:  

  • Go to http://cherwell.shsu.edu
  • Click on either Browse Service Catalog or List View of Service Catalog
  • Software > Install New > Software for Mac or PC
  • Software > Upgrade > Existing Mac or PC Software Package

Please contact the Service Desk at 936-294-HELP (4357) if you need any assistance placing a request.

 

Account Alias

Did you know that you can create an alias for your SHSU computer account? In order to add the alias, sign into SamWeb, select the IT@Sam tab, and click Account Alias Request. Here you can add an alias to your account, deactivate any other aliases you might have, and select which alias you would like to have as your primary. You can also view any deactivated aliases you have on file. Students can have one alias at a time, while faculty and staff can have up to three.