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Archive for the ‘faculty/staff’ Category

System Maintenance

July 18, 2014 Comments off

Power Transformer Change Out – CHSS Main Data Closet

July 25, 6:00pm – July 25, 7:00pm

IT will be changing out the power transformers attached to the UPS in the CHSS 1st Floor Data Closet.  This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms on the concourse, 1st, and 2nd floors of CHSS.

LDB Network Equipment Upgrade
July 26, 8:00am – July 27, 8:00am
A complete service outage on the 3rd and 4th floors of the Lee Drain Building is required to upgrade supporting equipment. This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms.

Respondus
July 30, 6:00pm – July 27, 7:00pm
An update to Respondus will be deployed to all managed Windows computers.

Adobe Creative Cloud
August 1, 9:00pm – August 1, 11:00pm
Adobe Creative Cloud will be deployed to managed Windows computers in labs and classrooms.

Adobe Creative Cloud
August 1, 9:00pm – August 3, 12:00am
Adobe Creative Cloud will be deployed to all managed Mac OSX computers.

Network Router Upgrade
August 8, 6:00pm – August 8, 10:00pm
IT will be updating a network router.  During this time, users will experience total loss of network access for thirty minutes within this time period.  This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms.

Internet Explorer Upgrade
August 8, 6:00pm – August 8, 10:00pm
The Internet Explorer browser will be upgraded from version 9 to version 11. The browser will be upgraded on all managed Windows workstations and the Remote.shsu.edu system as websites and client plug-ins and extensions are dropping support for Internet Explorer version 9.

System Maintenance and Software Updates

July 3, 2014 Comments off

Dining Information Updates
July 3, 1:30pm – July 3, 6:00pm
From 07/01 to 07/03 we are transitioning from our Nell-based dining system to the CBORD system. Meal plan sign ups for students are planned to be unavailable to students beginning 07/03 at 1:30pm. We hope to begin directing students to the new sign up page by 07/03 at 6pm.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes each.

Blackboard Maintenance

June 23, 2014 Comments off

June 25, 2:00 am – June 25, 4:00 am
Blackboard will be performing a rolling restart tonight between 2am and 4 am. There will be no downtime or interruption of service; however, anyone working in the system during this time may experience errors in submitting assignments and taking tests.

Systems Maintenance & Software Updates

June 12, 2014 Comments off
Blackboard Maintenance
June 16, 1:00 am – June 16, 3:00 am
On Monday, June 16 from 1:00 am – 3:00 am Central time, Blackboard will be available intermittently while maintenance is performed on the system.  If you need further assistance with this, contact the Blackboard Support Desk at 936.294.2780/blackboard@shsu.edu. 

 

SHSU Main Website Update
June 12, 6:00 pm – June 12, 8:00 pm
On 06/12/2014 from 6:00 PM to 8:00 PM, emergency maintenance on the SHSU Main Website will take place to address back-end issues. At the beginning of this maintenance, there will be a brief outage of all web pages until the caching system detects the website maintenance. During the maintenance, some pages may be unavailable due to not being cached (i.e. pages not recently requested). Additionally, any website authoring performed through the DotCMS system will be unavailable.

Shockwave Player 12.1.1.151
June 13, 9:00 pm – June 13, 9:30 pm

A new version of Shockwave Player will be deployed to all managed Windows 7 computers.

System Maintenance & Software Updates

June 5, 2014 Comments off

MySam – Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

 

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A security update will be applied to Flash Player on all managed Windows 7 computers.

 

Shockwave Player 12.1.1.151
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Shockwave Player will be deployed to all managed Windows 7 computers.

Normal Operating Hours Resume

May 29, 2014 Comments off

The Service Desk will resume normal operating hours today, May 29.

Phones, Chat, and Remote Support:

  • 7:30am – 10:00pm M-Th
  • 7:30am –   6:00pm F
  • 8:00am –   5:00pm Sa

Walk-ins:

Main Campus Walkins

  • 7:30am – 6:00pm M-F

The Woodlands Center Walkins

  • 8:00am – 10:00pm M–Th
  • 8:00am – 5:00pm F-Sa

Memorial Day, May 26 – Service Desk Closed

May 23, 2014 Comments off

The Service Desk will be closed on Monday, May 26 in observance of Memorial Day. We will resume our Interim operating hours on Tuesday, May 27 at 8:00am.

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