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IT@Sam April Newsletter

April 21, 2014 Comments off

Please be sure to read this month’s IT@Sam Newsletter.

System Maintenance & Software Updates

April 1, 2014 Comments off

Adobe Flash Player 12.0.0.77 
April 4, 9:00 pm – April 4, 9:30 pm

A new version of Adobe Flash Player will be deployed to Windows computers.

 

Touchnet Upgrade
April 4, 4:00 am – April 4, 9:00 am
An upgrade to Touchnet from version 6 to 6.5 is being performed.  This will affect the ability to process payments for the following:  Continuing Education FlexReg payments, Marketplace, T2 (Parking Garage), StarRez (Housing Payments), Admissions Fee payments, Tuition/Fees payment and Transcript Request payments.

 

MySam - Finance 
April 4, 5:00 pm – April 4, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules. 

Computer Lab Hours During Spring Break

March 7, 2014 Comments off

March 8:  TWC 315 will be open from 8am – 5pm.  All other labs will be closed.

March 9:  All labs will be closed.

March 10-13:  NGL 200 will be open from 8am-5pm. TWC 315 will be open from 8am -7pm.  All other labs will be closed.

March 14:  All labs will be closed.

March 15:  TWC 315 will be open from 8am – 5pm.  All other labs will be closed.

March 16:  NGL 200 will be open from 2:00pm-1:00am. All other labs will be closed.

March 17:  NGL 200 and CHSS 130 will open at 7:30am. AB4 203 will open at 8:00am.  Normal lab hours will resume on March 17th.

IT Systems Downtime Notifications

March 6, 2014 Comments off

ODS System Updates
March 7, 6:00 pm – March 9, 8:00 am
ODS updates are being applied this weekend.  Cognos Reporting Services will be unavailable during this time.

New Software Releases

March 6, 2014 Comments off

Shockwave Player 12.0.9.149
March 7, 9:00 pm – March 7, 9:30 pm
A new version of Shockwave Player is being deployed to Windows computers.

 

Flash Player 12.0.0.44
March 7, 9:00 pm – March 7, 9:30 pm
A new version of Flash Player is being deployed to Windows computers.

February 21, 2014 Comments off

Exchange Updates
February 21, 6:00 pm – February 22, 12:00 am
Exchange updates are being installed to fix an issue with Outlook Web Access (mail.shsu.edu) not supporting Internet Explorer 11.  During this time, clients may receive a pop-up prompting them to login if they are currently using Outlook or Outlook Web Access. 

Listserv Changes
February 21, 6:00 pm – February 22, 6:30 pm

Listserv changes are being made that may cause a short outage to lists.  This outage should be very minimal.

February is Data Security Month

February 18, 2014 Comments off

Data security cannot be stressed enough. These days, you can accomplish your daily tasks without leaving the comforts of your home if you have Internet access. While this is very convenient it also carries the potential to be very dangerous as well. With so much data available every day it is no wonder that cyber criminals are coming up with new ways to steal this data. Here are some tips, provided by the Department of Homeland Security, to help secure your online data.  Read More..

 

National Cyber Security Awareness Month Just Around the Corner!

September 26, 2013 Comments off

More and more cybercrimes occur every day over the world. Unfortunately, many
people are still unaware of the dangers that lurk just around the mouse click.
It is for this reason that, over the past few years, Homeland Security has made
it a priority to bring cyber awareness to the masses. With the help of various
organizations they are able to reach a vast number of individuals. That is why
SHSU will participate in National Cyber Security Awareness Month with other
organizations across the country.  Read More.

Remote Desktop Connections – Macs

August 26, 2013 Comments off

Since August 13, IT@Sam has been working on a long term solution that prevents Mac users from connecting to Remote Desktop Connection (RDC).  As an interim solution, we ask that you connect to RDC using WINTS01.SHSU.EDU or WINTS02.SHSU.EDU rather than REMOTE.SHSU.EDU.

If you previously downloaded RDP 2.1.2 you will still encounter issues.  IT@Sam is currently working with Microsoft to get this issue resolved soon.  We apologize for the inconvenience.

Cherwell Training

June 17, 2013 Comments off

Last month we started demonstrating Cherwell to the campus by conducting hour-long sessions. With the launch date to Cherwell fast approaching, we will continue to offer these trainings throughout the Summer. Here are the remaining trainings for June:

Date Time Location
June 18 3:00 – 4:00 PM MLHB 110
June 21 11:00 AM – 12:00 PM MLHB 110
June 24 11:00 AM – 12:00 PM MLHB 110
June 25 2:00 – 3:00 PM MLHB 110

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