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Archive for the ‘Macintosh’ Category

Remote Desktop Connections – Macs

August 26, 2013 Comments off

Since August 13, IT@Sam has been working on a long term solution that prevents Mac users from connecting to Remote Desktop Connection (RDC).  As an interim solution, we ask that you connect to RDC using WINTS01.SHSU.EDU or WINTS02.SHSU.EDU rather than REMOTE.SHSU.EDU.

If you previously downloaded RDP 2.1.2 you will still encounter issues.  IT@Sam is currently working with Microsoft to get this issue resolved soon.  We apologize for the inconvenience.

Office 2010 & 2011: Coming to your desktop soon!

August 5, 2011 Comments off

Microsoft Office 2011 for Macs will be deployed starting August 10th and Microsoft Office 2010 for PCs will be deployed over the weekend of August 12th. To become familiar with these new programs you can check out the following information from Microsoft.

The first two introductory sessions will be held on Wednesday August 24 in the College of Humanities and Social Sciences (CHSS). More training opportunities will be available througout the fall semester so please keep reading the IT@Sam Newsletter for updates.

  • Office 2010 for PC Introduction will be held from 11 a.m. until 12 p.m. in CHSS C070
  • Office 2011 for Mac Introduction will be held from 3 p.m. until 4 p.m. in CHSS C090.
Categories: Macintosh, Microsoft Office, PC

On-Demand Software Installation for Mac OS

September 7, 2010 Comments off

Hello Mac Enthusiasts,

Additional software is now available for installation on managed SHSU Macintoshes by:

  1. Go to System Preferences
  2. Click on Absolute Manage (or LANrev Agent for some)
  3. Click on Software Updates
  4. Last, click on the Show On-Demand Software.
Categories: Macintosh, software

SamNet Wireless

May 27, 2009 Comments off

SamNet Wireless

SHSU Computer Services has completed the initial conversion of the new SamNet wireless service. This conversion was implemented to increase your wireless coverage throughout the campus and to maintain SHSU data security and integrity while it is being accessed wirelessly.

SO how can you get connected to SamNet? Just follow these simple steps:
1.) Connect to the wireless network (or establish a wireless connection)
2.) Open any web browser and authenticate to the network using your SHSU user name and password
3.) After authentication, you can browse the Internet,access the SHSU home page, SamMenu, and SamWeb without having VPN!
4.) To print to campus networked printers, you must use Remote Desktop, if the printer you are looking for is not there, please see Adding a Printer

Using iTerm for Nell

February 4, 2009 Comments off

You may have noticed in this month’s IR Update that as of March 1st we will no longer allow telnet sessions into Nell. Here is the excerpt:

Whoa, Nell!

Several months ago, the SecureCRT option was added to make the university confidential information more “secure” when you log in to Nell. It is time to use it only. In the past, you have used WinQVT to telnet to Nell. As of March 1, 2009, that option will be gone completely. If you have an old shortcut on your desktop for the old method, it will not work at that time.

If you have not yet made the switch, please do so now. Click Start, All Programs, SHSU Programs, Communications, CRT, Nell. Try it out and if you have troubles with key-mapping or any other feature, please contact the Helpdesk.

When off-campus, you will remote in to your account, and then use the SecureCRT login option to reach Nell.

If you are using iTerm on a Mac to log into Nell you’ll need to do the following.

1. Open iTerm.
2. Click on Bookmarks in your toolbar and select Manage Bookmarks…

3. Select the bookmark that is for connecting to Nell. The command on the bookmark will read “telnet nell.shsu.edu” Once that bookmark is highlighted click on the Edit button in the lower left-hand corner. It looks like a pencil.

4. Last, replace the word “telnet” with “ssh” in the command and click on OK.

When you launch iTerm next you will be using SSH, which is a secure connection, to connect to Nell rather than telnet. You may notice a little bit of a lag in being prompted for your password, don’t be alarmed.

As always, please let us know if you have questions.

Have a great day!

Trouble Sending Email?

November 20, 2008 Comments off

We’ve noticed that several of our Mac users are unable to send email off campus. If you are one of those having this problem you’ll want to verify your outgoing mail server settings.

Server: smtp.shsu.edu
SSL must be turned on with password authentication.
Port must be set as 465.

Mac Mail Users

  1. Under the Mail menu, select Preferences…
  2. Click on your email account
  3. Click on the drop-down box next to Outgoing Mail Server (SMTP) and select “Edit Server List“.
  4. Ensure that the smtp server is highlighted and then click on the Advanced button.
  5. Check the following options:
    • Use default ports
    • Use Secure Sockets Layer (SSL)
    • choose “Password” as the Authentication.
  6. Your username and password will be the same as your email username and password.

Thunderbird Users

  1. Under the Tools menu, select Account Settings…
  2. Click on Outgoing Server (SMTP)
  3. Click on Edit
  4. Enter 465 as the port
  5. Put a check mark next to “Use name and password
  6. Click on the SSL radio button.

Always remember that you can use the “Exchange Mail” link on the main SHSU web page to send and receive email if you ever run into a problem with your chosen email client.

Please call us (x4-1950) or place a workorder if you need assistance in checking your settings.

Categories: email, faculty/staff, Macintosh

New Temporary Admin Access Policy

December 4, 2007 Comments off

Hello all,

As always, the IR Update contains a lot of useful information for the campus community. I did want to call your attention to one specific artcle in this month’s update since it does refer to a policy change.

Sticking to Business

We are continuing to streamline functions to ensure we can meet the business needs of the campus. Therefore, temporary administrative access will only be granted for University-related installations. This will help reduce staff time in granting and monitoring these privilege changes and will also lower the risk that University machines are compromised by non-essential software.

We want to encourage you to take a moment to read the IR Update each month.

Have a great week!

Mac Leopard OS

November 6, 2007 Comments off

You may have seen in the IR Update that Computer Services will be purchasing the new Leopard OS for university-owned Macintoshes. Here is an update on where we are with this project.

We have received the quote for the software and will be ordering it soon. Purchasing the software is not the what takes so long in the process of getting it to you, the student or faculty/staff member, it’s the testing that we must do to make sure that it works as best as it can for you.

We are already aware that Adobe Photoshop CS2 will not work with Leopard, so that is one issue that will need to be addressed. If you are currently using this software, you will need to purchase CS3 from your departmental funds. You can place a workorder for this purchase. If you know of anything else that we may need to keep an eye on in our testing, please post a comment or email us to let us know.

Thank you for your patience as we work to get you new and exciting things to work with.

Categories: Leopard, Macintosh

Ejecting a stuck CD from a Macintosh

October 25, 2007 Comments off
Every once in a while you’ll run into an uncooperative CD, DVD, or super drive on your Macintosh. Here are a few ways that you can “force” eject a CD.
1. Drag the CD/DVD icon to the Trash.
2. Hit the Eject button or hold down the F12 key.
3. From Terminal, type “drutil tray eject
4. Restart the computer.
5. Restart the computer while holding down the mouse button or F12 key.
6. While restarting, hold down the Apple + Option + o + f keys. At the prompt type “eject cd
7. When all else fails, place a workorder.
Categories: Macintosh
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