On Saturday 2/9/2012 between 12:00am and 6:00 am, LEARN our internet provider will be performing maintenance. During this time, we will experience an approximate 30 minute network outage which will affect the entire campus.
Continued MPLS Upgrade 8/17 6 p.m. – 8/18 6 a.m.:
Affected Services: Lee Drain Building, College of Humanities and Social Science (CHSS), Academic Building 3, Allen House, Roy Adams Building, Academic Building 4, Sam Houston Village, Raven Village, White Hall, Baldwin House, Barrett House, Creager House, Randall House, Mallon House, Jackson-Shaver Hall, Spivey House, Parkhill House
Estill Network Outage 8/17 6 p.m. – 6:30 p.m: Power supplies must be replaced in two network switches. This will be a complete outage for the Estill Classroom Building that should last no more than 30 minutes.
Affected Services: Phones and computers will not be operable during this time.
Criminal Justice Center Network Outage 8/17 6 p.m. – 6:30 p.m.: The firmware for two switches located in the Criminal Justice Center will be upgraded. This will require a reboot of the switches which will cause a network outage that will last no more than 30 minutes.
Affected Services:Phones and computers will not be operable during this time.
Starting August 12 at 6PM and continuing until August 14 at 5PM, work on the network will be completed in the Lee Drain Building and Academic Building 1 that will cause network service interruption (email, My Sam, software, workstation logins, etc will be unavailable) to the following buildings:
Lee Drain Building Maintenance (complete service interruption):
- Academic Building 3
- Academic Building 4
- Adams House
- Allen House
- Baseball Complex
- Bearkat Village
- Chemisty and Forensic Science Building
- City of Huntsville Fire Station
- Counselor Education Center
- Field House
- Four West
- Health & Kinesiology Center
- Jackson Shaver Hall
- Lee Drain Building
- Press Box
- Raven Village
- Smith-Hutson Building
- Softball Complex
- South Campus Residence Halls
- Teacher Education Center
- Weight Training Facility
- White Hall
Academic Building 1 Maintenance (intermittent service interruptions):
- Academic Building 1
- Academic Building 2
- Administration Building
- Bank of America
- College of Humanities and Social Sciences
- Criminal Justice Center
- Dan Rather Communications
- Estill Building
- Evans Building
- Lee Drain Annex
- Lone Star Hall
- Lowman Student Center
- Newton Gresham Library
- Parking Garage
- Performing Arts Center
- Sam Houston Village
- Sam South (All)
- Southeast Texas Applied Forensic Science Facility
- University Theater Center
- Visitors Center
- West Plant
- Woodlands Crimes Facility
Any questions or concerns can be directed to the Service Desk at 936-294-1950.
Also as a Reminder: Network Downtime August 5 – 6
Starting August 5 at 6PM and continuing until August 6 at noon, work on the network will be completed in the Criminal Justice Center that will cause complete service interruption to the following buildings:
Criminal Justice Center
All north campus dorms
During this time no network services will be available (email, My Sam, software, workstation logins, etc). Any questions or concerns can be directed to the Service Desk at 936-294-1950.
The SHSU dial-in internet service will no longer be available effective 09/01/11. If you currently use this service, you will need to contact a local internet service provider to establish an alternate internet connection. Some local internet providers for the Huntsville area are provided below:
- Suddenlink Communications – 1-877-694-9474
- AT&T – 1-800-288-2020
- Hughes Net (Satellite Internet) – 1-866-627-5932
Over the summer and fall semesters, our Systems Team will be making some changes to the DNS Infrastructure used on campus. These changes will add additional redundancy, scalability and security to our DNS servers, and should be transparent to all managed Windows and Mac workstations.
For those using unmanaged workstations on campus, you’ll need to change your DNS servers from 188.8.131.52 and 184.108.40.206 to 220.127.116.11 and 18.104.22.168. After Fall 2010, the legacy DNS server (22.214.171.124 and 126.96.36.199) will not resolve any internal SHSU domains (file and print servers, domain controllers, etc) or any external domain (google.com, msn.com, yahoo.com, etc).
Residence halls open for occupancy starting Thursday, August 20th. One of the first things you will need to do after moving in is register your computer onto the SHSU network. Each dorm has at least one port per student. All residents in Bearkat Village, Sam Houston Village, and Raven Village, will plug into the back of the phone that is provided. Follow this guide to make sure you are plugged into the correct port in the phone: BKV, Raven Village SHV Ethernet Setup. These three dorms also have a port located in the living room. All other dorm residents will use the red Ethernet ports located in the walls of their dorm. You will need to make sure your computer already has a built in Ethernet card, or you will need to purchase one. Also, you will need to provide an Ethernet cable.
Once you have set up your computer and plugged it into the proper port, open a web browser and follow the instructions below.
- Read and agree to the SHSU Computer Resource Acceptable Use Policy.
- Type in your SHSU username and password
- Click SUBMIT. Once your computer has been successfully registered you will be redirected to a Microsoft webpage.
- If you are not directed to the SHSU Netreg page when you first launch your browser, follow the link listed below. This link will take you to various tutorials that will help you get connected to the network. You can also stop by the Helpdesk or any of the computer labs to pick up printed copies of these tutorials.
If you are still unable to connect after following the tutorials, please call the Helpdesk at 936-294-1950.
As you may be aware, we’ve had a few Internet outages these past few months due to cut fiber. Please be aware that we are working on implementing a redundant GigaMAN which facilitates our connectivity to the Internet. Our initial changeover date was set for October 2009. Since then, we have moved up the date to August 25th! Please note that we may experience slight outages during the changeover.
If you have any questions, please feel free to contact the helpdesk at 936-294-1950.