Internet Outage 10/23/2014

SHSU experienced an Internet outage from approximately 3:00 am until 5:00 am this morning, 10/23. IT@Sam is investigating the root cause of this outage, however, we wanted you to be informed in the event that this outage caused any issues for your students or processes during that time. If you have any questions or concerns, please contact the Service Desk at (936) 294-1950 or servicedesk@shsu.edu.

System Maintenance 07/13 & 07/20

On Saturday 07/13, IT@Sam plans to migrate the Domain Network and Wireless Network beginning at 5:00pm and we anticipate this taking our team approximately 6 hours to complete.   What this means to you and your staff is that we will be moving any computer that is on the domain over to our new MPLS Network.   The downtime for each computer should be approximately 30 minutes but we are not able to tell you exactly what time your building will be converted so are reserving the whole 6 hours.  We have chosen this time to have the least impact to campus. 
 
If you need notification as when the network is back up, please let me know.   Off campus resources and remote.shsu.edu will be available from off campus,  it is only the on-campus domain and wireless resources that will not be available.
On Saturday 07/20, we are also planning to migrate the Private Network and Voice Network to MPLS.  The Private Network migration that will affect point of sale devices will take place from 1:30pm – 5:00pm.  The Voice Network migration that will affect all telephone services will take place from 5:00pm – 8:00pm.

Upcoming System Maintenance

Friday, February 22

  • 6 p.m. – Workstation Patches will be released that includes an update for Internet Explorer for all Windows workstations. Please be sure that you save all work and log out before leaving for the weekend.
  • 8 a.m. – 11 a.m. ResHall Network will be intermittently unavailable due to the installation of new switches. Outages should not last more than one hour.
  • 9 p.m. – 10 p.m.ODS will be reloaded during this time. Please do not run any COGNOS reports during this time. This will be a recurring update scheduled for the last Friday of each month.

Friday, March 1

  • 6 p.m. – Saturday, March 2 1 a.m. – The Banner ERP system will be upgraded during this time and all ERP services (Nell, SamWeb, My Sam, Banner SSB, and Banner INB) will be unavailable.

Upcoming System Maintenance

IT@Sam would like to make sure that you are aware of system maintenance that will be occurring over the next few weeks.

On November 16, starting at 6 p.m. and concluding about 8 p.m., our networking staff will be changing out switches in the AB4Farrington, and Lowman Student Center buildings.  There will be intermittent outages in each of these buildings and will last no more than about 20 minutes total for each. The outage will not affect the entire building.

On November 26, starting at NOON and concluding at 2 p.m., the Ad Astra system will be upgraded. During this time you will not be able to make or request room reservations.

On November 30, starting at 6pm and concluding at approximately 3 a.m. on December 1, the Banner ERP system will undergo upgrades. During this time, Banner INB and SSB will be unavailable.

On December 18, starting at 6 p.m., the SHSU website template will be changed. There should be minimal, if any, downtime.

If you have any questions, please contact the Service Desk at (936) 294-1950.