System maintenance, updates happening this weekend

Welcome back Kats! We hope you are adjusting well as a new academic year begins. IT@Sam is working to help with a smooth start as we support you with your campus technology needs.

This weekend and next week, keep these few updates and system updates in mind if you plan to be on campus around these times. We want to keep you informed of possible service downtimes and upgrades so that you can make the most of technology resources offered to you.

Annual 2014 to 2015 Fiscal Year Rollover for Finance – Phase 1

On Friday, August 29, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 p.m. to run the first round (of two) Fiscal Year-End roll processes. We estimate the system will be unavailable for 3 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 p.m. on August 29. The second round of Fiscal Year-End roll processes will occur Friday, September 12. If you have any questions, contact the Controller’s office in the CHSS building at 936-294-3387.

System Maintenance for TouchNet and FlexReg

On Monday, September 1, from 6 – 7pm, maintenance will be performed that will cause a short service interruption for TouchNet and FlexReg.

Deploy Firefox 31.0 (Windows)

On Friday, September 5, from 9 – 9:30 pm, IT@Sam will deploy Firefox 31.0 update to all PCs.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950 (Students), (936) 294-HELP (Faculty/Staff), email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

System Maintenance

Telephone System Update
July 11, 9:00pm – July 12, 3:00am

IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms, elevator phones, Lync phone conferencing and voicemail. The expected outage for most phones and services will be about 10-30 minutes each.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

System Maintenance and Software Updates

Dining Information Updates
July 3, 1:30pm – July 3, 6:00pm
From 07/01 to 07/03 we are transitioning from our Nell-based dining system to the CBORD system. Meal plan sign ups for students are planned to be unavailable to students beginning 07/03 at 1:30pm. We hope to begin directing students to the new sign up page by 07/03 at 6pm.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes each.

Systems Maintenance & Software Updates

Blackboard Maintenance
June 16, 1:00 am – June 16, 3:00 am
On Monday, June 16 from 1:00 am – 3:00 am Central time, Blackboard will be available intermittently while maintenance is performed on the system.  If you need further assistance with this, contact the Blackboard Support Desk at 936.294.2780/blackboard@shsu.edu. 

 

SHSU Main Website Update
June 12, 6:00 pm – June 12, 8:00 pm
On 06/12/2014 from 6:00 PM to 8:00 PM, emergency maintenance on the SHSU Main Website will take place to address back-end issues. At the beginning of this maintenance, there will be a brief outage of all web pages until the caching system detects the website maintenance. During the maintenance, some pages may be unavailable due to not being cached (i.e. pages not recently requested). Additionally, any website authoring performed through the DotCMS system will be unavailable.

Shockwave Player 12.1.1.151
June 13, 9:00 pm – June 13, 9:30 pm

A new version of Shockwave Player will be deployed to all managed Windows 7 computers.

System Maintenance & Software Updates

MySam - Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

 

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A security update will be applied to Flash Player on all managed Windows 7 computers.

 

Shockwave Player 12.1.1.151
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Shockwave Player will be deployed to all managed Windows 7 computers.