Archive for the ‘students’ Category

System Maintenance and Software Updates

July 3, 2014 Comments off

Dining Information Updates
July 3, 1:30pm – July 3, 6:00pm
From 07/01 to 07/03 we are transitioning from our Nell-based dining system to the CBORD system. Meal plan sign ups for students are planned to be unavailable to students beginning 07/03 at 1:30pm. We hope to begin directing students to the new sign up page by 07/03 at 6pm.

July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Financial Aid
Position Control / Payroll
Flexible Registration

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes each.

Blackboard Maintenance

June 23, 2014 Comments off

June 25, 2:00 am – June 25, 4:00 am
Blackboard will be performing a rolling restart tonight between 2am and 4 am. There will be no downtime or interruption of service; however, anyone working in the system during this time may experience errors in submitting assignments and taking tests.

Normal Operating Hours Resume

May 29, 2014 Comments off

The Service Desk will resume normal operating hours today, May 29.

Phones, Chat, and Remote Support:

  • 7:30am – 10:00pm M-Th
  • 7:30am –   6:00pm F
  • 8:00am –   5:00pm Sa


Main Campus Walkins

  • 7:30am – 6:00pm M-F

The Woodlands Center Walkins

  • 8:00am – 10:00pm M–Th
  • 8:00am – 5:00pm F-Sa

Memorial Day, May 26 – Service Desk Closed

May 23, 2014 Comments off

The Service Desk will be closed on Monday, May 26 in observance of Memorial Day. We will resume our Interim operating hours on Tuesday, May 27 at 8:00am.

Real Player Removal

May 6, 2014 Comments off

Real Player 2.1.6
May 13, 9:00 pm – May 13, 9:30 pm
All Real Player versions will be uninstalled from all campus Windows 7 computers.  As an alternative and recommended player, we suggest the use of Windows Media Player.


Service Desk Open House

April 24, 2014 Comments off

open_houseIT@Sam Service Desk moved into its newly renovated location in Academic Building 1, room 145 at the end of the Fall 2013 Semester. We would like to open our doors to share our new space — we invite the SHSU campus community to an Open House on May 1st from 8:00am – 5:00pm.

This is a great opportunity to not only visit our new location, but also to meet our staff and have any questions concerning technology at SHSU answered. In addition, you will have the opportunity to win several prizes by entering our hourly drawings.

We hope you’ll join us for refreshments and fellowship on May 1. If you are unable to stop by during the Open House, please feel free to drop by our office at any time. Our normal walk-in business hours for each campus are as follows:

Main Campus (AB1, Room 145)  
7:30am – 6:00pm, Monday – Friday

The Woodlands Campus (TWC, Room 315C):
8:00am – 10:00pm, Monday – Thursday
8:00am – 5:00pm, Friday – Saturday

Categories: faculty/staff, students

Computer Lab Hours During Spring Break

March 7, 2014 Comments off

March 8:  TWC 315 will be open from 8am – 5pm.  All other labs will be closed.

March 9:  All labs will be closed.

March 10-13:  NGL 200 will be open from 8am-5pm. TWC 315 will be open from 8am -7pm.  All other labs will be closed.

March 14:  All labs will be closed.

March 15:  TWC 315 will be open from 8am – 5pm.  All other labs will be closed.

March 16:  NGL 200 will be open from 2:00pm-1:00am. All other labs will be closed.

March 17:  NGL 200 and CHSS 130 will open at 7:30am. AB4 203 will open at 8:00am.  Normal lab hours will resume on March 17th.


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