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Archive for the ‘System Maintenance’ Category

System Maintenance

July 18, 2014 Comments off

Power Transformer Change Out – CHSS Main Data Closet

July 25, 6:00pm – July 25, 7:00pm

IT will be changing out the power transformers attached to the UPS in the CHSS 1st Floor Data Closet.  This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms on the concourse, 1st, and 2nd floors of CHSS.

LDB Network Equipment Upgrade
July 26, 8:00am - July 27, 8:00am
A complete service outage on the 3rd and 4th floors of the Lee Drain Building is required to upgrade supporting equipment. This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms.

Respondus
July 30, 6:00pm - July 27, 7:00pm
An update to Respondus will be deployed to all managed Windows computers.

Adobe Creative Cloud
August 1, 9:00pm - August 1, 11:00pm
Adobe Creative Cloud will be deployed to managed Windows computers in labs and classrooms.

Adobe Creative Cloud
August 1, 9:00pm - August 3, 12:00am
Adobe Creative Cloud will be deployed to all managed Mac OSX computers.

Network Router Upgrade
August 8, 6:00pm - August 8, 10:00pm
IT will be updating a network router.  During this time, users will experience total loss of network access for thirty minutes within this time period.  This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms.

Internet Explorer Upgrade
August 8, 6:00pm - August 8, 10:00pm
The Internet Explorer browser will be upgraded from version 9 to version 11. The browser will be upgraded on all managed Windows workstations and the Remote.shsu.edu system as websites and client plug-ins and extensions are dropping support for Internet Explorer version 9.

System Maintenance

July 10, 2014 Comments off

Telephone System Update
July 11, 9:00pm – July 12, 3:00am

IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms, elevator phones, Lync phone conferencing and voicemail. The expected outage for most phones and services will be about 10-30 minutes each.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

System Maintenance and Software Updates

July 3, 2014 Comments off

Dining Information Updates
July 3, 1:30pm – July 3, 6:00pm
From 07/01 to 07/03 we are transitioning from our Nell-based dining system to the CBORD system. Meal plan sign ups for students are planned to be unavailable to students beginning 07/03 at 1:30pm. We hope to begin directing students to the new sign up page by 07/03 at 6pm.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes each.

System Maintenance & Software Updates

June 5, 2014 Comments off

MySam - Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

 

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A security update will be applied to Flash Player on all managed Windows 7 computers.

 

Shockwave Player 12.1.1.151
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Shockwave Player will be deployed to all managed Windows 7 computers.

System Maintenance & Software Upgrades

May 22, 2014 Comments off

WebCMS Upgrade
May 23, 6:00 pm – May 24, 6:00 pm
WebCMS will be upgraded to the latest release of the software. Administrative access will be unavailable during the upgrade and testing.  The full website and WebCMS should be restored on or before Sunday, May 25.  Services such as Blackboard, E-Mail, and My Sam, personal websites, etc. should not be affected.  However, during the outage period, service may be degraded for pages hosted on dotCMS that have not been cached.

Telephone Maintenance
May 23, 8:00 pm – May 23, 11:59 pm
Updates are being performed to SHSU phones.  During this time, all phones will be restarted to apply firmware upgrades.  Each phone will be down approximately 5 minutes while the firmware is being applied.

MySam - Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance modules for both INB and Self-Service will undergo maintenance and will be unavailable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Flash Player will be deployed to all Windows 7 managed computers.

System Maintenance & Software Upgrades

May 2, 2014 Comments off

Flash Player 13.0.0.182
May 2, 9:00 pm – May 2, 9:30 pm
A new version of Flash Player will be deployed to all Windows 7 computers.

MySam - Finance
May 2, 5:00 pm – May 2, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.

BDMS
May 2, 6:00 pm – May 2, 7:00 pm
BDMS will be unavailable during this time for updates.

Quicktime 7.7.5
May 9, 9:00 pm – May 9, 9:30 pm
A new version of QuickTime will be deployed to all Windows 7 computers.

 

System Maintenance & Software Updates

April 1, 2014 Comments off

Adobe Flash Player 12.0.0.77 
April 4, 9:00 pm – April 4, 9:30 pm

A new version of Adobe Flash Player will be deployed to Windows computers.

 

Touchnet Upgrade
April 4, 4:00 am – April 4, 9:00 am
An upgrade to Touchnet from version 6 to 6.5 is being performed.  This will affect the ability to process payments for the following:  Continuing Education FlexReg payments, Marketplace, T2 (Parking Garage), StarRez (Housing Payments), Admissions Fee payments, Tuition/Fees payment and Transcript Request payments.

 

MySam - Finance 
April 4, 5:00 pm – April 4, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules. 

IT Systems Downtime Notifications

March 6, 2014 Comments off

ODS System Updates
March 7, 6:00 pm – March 9, 8:00 am
ODS updates are being applied this weekend.  Cognos Reporting Services will be unavailable during this time.

February 21, 2014 Comments off

Exchange Updates
February 21, 6:00 pm – February 22, 12:00 am
Exchange updates are being installed to fix an issue with Outlook Web Access (mail.shsu.edu) not supporting Internet Explorer 11.  During this time, clients may receive a pop-up prompting them to login if they are currently using Outlook or Outlook Web Access. 

Listserv Changes
February 21, 6:00 pm – February 22, 6:30 pm

Listserv changes are being made that may cause a short outage to lists.  This outage should be very minimal.

System Maintenance 07/13 & 07/20

July 9, 2013 Comments off
On Saturday 07/13, IT@Sam plans to migrate the Domain Network and Wireless Network beginning at 5:00pm and we anticipate this taking our team approximately 6 hours to complete.   What this means to you and your staff is that we will be moving any computer that is on the domain over to our new MPLS Network.   The downtime for each computer should be approximately 30 minutes but we are not able to tell you exactly what time your building will be converted so are reserving the whole 6 hours.  We have chosen this time to have the least impact to campus. 
 
If you need notification as when the network is back up, please let me know.   Off campus resources and remote.shsu.edu will be available from off campus,  it is only the on-campus domain and wireless resources that will not be available.
On Saturday 07/20, we are also planning to migrate the Private Network and Voice Network to MPLS.  The Private Network migration that will affect point of sale devices will take place from 1:30pm – 5:00pm.  The Voice Network migration that will affect all telephone services will take place from 5:00pm – 8:00pm.
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