Archive

Archive for the ‘System Maintenance’ Category

System Maintenance & Software Updates

April 1, 2014 Comments off

Adobe Flash Player 12.0.0.77 
April 4, 9:00 pm – April 4, 9:30 pm

A new version of Adobe Flash Player will be deployed to Windows computers.

 

Touchnet Upgrade
April 4, 4:00 am – April 4, 9:00 am
An upgrade to Touchnet from version 6 to 6.5 is being performed.  This will affect the ability to process payments for the following:  Continuing Education FlexReg payments, Marketplace, T2 (Parking Garage), StarRez (Housing Payments), Admissions Fee payments, Tuition/Fees payment and Transcript Request payments.

 

MySam - Finance 
April 4, 5:00 pm – April 4, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules. 

IT Systems Downtime Notifications

March 6, 2014 Comments off

ODS System Updates
March 7, 6:00 pm – March 9, 8:00 am
ODS updates are being applied this weekend.  Cognos Reporting Services will be unavailable during this time.

February 21, 2014 Comments off

Exchange Updates
February 21, 6:00 pm – February 22, 12:00 am
Exchange updates are being installed to fix an issue with Outlook Web Access (mail.shsu.edu) not supporting Internet Explorer 11.  During this time, clients may receive a pop-up prompting them to login if they are currently using Outlook or Outlook Web Access. 

Listserv Changes
February 21, 6:00 pm – February 22, 6:30 pm

Listserv changes are being made that may cause a short outage to lists.  This outage should be very minimal.

System Maintenance 07/13 & 07/20

July 9, 2013 Comments off
On Saturday 07/13, IT@Sam plans to migrate the Domain Network and Wireless Network beginning at 5:00pm and we anticipate this taking our team approximately 6 hours to complete.   What this means to you and your staff is that we will be moving any computer that is on the domain over to our new MPLS Network.   The downtime for each computer should be approximately 30 minutes but we are not able to tell you exactly what time your building will be converted so are reserving the whole 6 hours.  We have chosen this time to have the least impact to campus. 
 
If you need notification as when the network is back up, please let me know.   Off campus resources and remote.shsu.edu will be available from off campus,  it is only the on-campus domain and wireless resources that will not be available.
On Saturday 07/20, we are also planning to migrate the Private Network and Voice Network to MPLS.  The Private Network migration that will affect point of sale devices will take place from 1:30pm – 5:00pm.  The Voice Network migration that will affect all telephone services will take place from 5:00pm – 8:00pm.

Banner Finance Unavailable 5/31 at 5PM

May 31, 2013 Comments off

On May 31, 2013, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 PM to conduct data processing. We estimate the system will be unavailable for 1 and 1/2 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 PM on May 31, 2013.

Thanks for your cooperation.

Categories: Banner, System Maintenance

IT@Sam System Maintenance

May 10, 2013 Comments off

IT@Sam will perform our bi-annual system and networking maintenance next week. In the past IT@Sam has reserved the weekend after Spring Graduation to perform maintenance.  Although we attempt to minimize the service interruptions by performing most updates on weekends, we must perform both network and system updates, which will extend the amount of time necessary for this maintenance window.

On Wednesday, Thursday, and Friday nights beginning at 6pm, we will update systems each night. On Thursday night, we will update the Banner ERP system, and estimate that the system will be unavailable for about 15-30 minutes as we reboot the servers.

On Saturday, May 18, beginning at 8am, the campus network will be down for maintenance. We anticipate the outage to last only 4 hours. However, it is possible that the outage may last all weekend if problems arise.  If you need notification as when the network is back up, please let me know.   Off campus resources and remote.shsu.edu will be available from off campus, it is only the on-campus resources that will not be available.

We appreciate your assistance during this time.  Please let us know if you have any major concerns about this outage or these changes as scheduled.

Categories: System Maintenance

Upcoming System Maintenance

April 19, 2013 Comments off

April 19

  • Mac OSX Security Updates
  • Adobe Flash Player  will be upgraded on PC workstations
  • Adobe Shockwave Player will be upgraded on PC workstations
  • Mozilla Firefox will be upgraded to version 17.0.5 on PC workstations

April 26

  • ODS will be  reloaded  starting at 9pm on April 26 and will finish by 2pm on April 27. It is not advised to run a Cognos report during this time period. If you have any questions or concerns, please contact the Service Desk at x4-1950.
Categories: System Maintenance

Cognos Maintenance Scheduled 3/29

March 22, 2013 Comments off

ODS will be  reloaded  starting at 9pm on March 29 and will finish by 6pm on March 30. It is not advised to run a Cognos report during this time period. If you have any questions or concerns, please contact the Service Desk at x4-1950.

Categories: System Maintenance

System Maintenance 03/21

March 21, 2013 Comments off

This evening starting at 5pm we are performing updates to SamNet-Guest Wireless and SSLVPN. Service disruption should be no more than 15 minutes.

System Maintenance 3/14

March 7, 2013 Comments off

In preparation for the university Energy Conservation Day, IT@Sam will be moving up system maintenance normally performed on Fridays to Thursday. 3/14.

This maintenance will include some service disruption on the following services. Service disruption should be no more than 15 minutes.

  • ERP Systems & Login (including INB, SSB, Workflow, TouchNet, My Sam, Micros, Ad Astra, EDI Smart, and Job Submission)
  • Library Card Catalog Services (including OCLC and ERES)
  • LSC Digital Signage
  • Raisers Edge

During this time monthly server patches will also be applied. Information on additional affected services will be available next week.

Categories: System Maintenance
Follow

Get every new post delivered to your Inbox.

Join 354 other followers