System maintenance, updates happening this weekend

Welcome back Kats! We hope you are adjusting well as a new academic year begins. IT@Sam is working to help with a smooth start as we support you with your campus technology needs.

This weekend and next week, keep these few updates and system updates in mind if you plan to be on campus around these times. We want to keep you informed of possible service downtimes and upgrades so that you can make the most of technology resources offered to you.

Annual 2014 to 2015 Fiscal Year Rollover for Finance – Phase 1

On Friday, August 29, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 p.m. to run the first round (of two) Fiscal Year-End roll processes. We estimate the system will be unavailable for 3 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 p.m. on August 29. The second round of Fiscal Year-End roll processes will occur Friday, September 12. If you have any questions, contact the Controller’s office in the CHSS building at 936-294-3387.

System Maintenance for TouchNet and FlexReg

On Monday, September 1, from 6 – 7pm, maintenance will be performed that will cause a short service interruption for TouchNet and FlexReg.

Deploy Firefox 31.0 (Windows)

On Friday, September 5, from 9 – 9:30 pm, IT@Sam will deploy Firefox 31.0 update to all PCs.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950 (Students), (936) 294-HELP (Faculty/Staff), email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

Skype, Network Router updates this weekend

Where did the week go? Time flies when you’re getting ready for the new semester! IT@Sam is hard at work to make sure all the technology that supports you is ready to go for Fall. We have a lot of system and software updates happening this weekend and in the few weeks to come. If you will be on campus this weekend, make sure to take note of these service outage and system maintenance times:

Deploy Skype 6.18.105 to PCs

On Friday, August 1 from 8-8:30pm, Skype 6.18.105 will be deployed to all campus PCs that are part of our managed network. This deployment will replace the current version installed on all lab, classroom, and campus workstations where the software is installed. This new version will also be made available for installation through the SHSU Installation Menu.

LEARN Network Emergency Router Changes

On Sunday, August 3, between 12:01-6:00 am, LEARN Engineers will make changes to their network to enable faster restoral of service after network disruptions. SHSU uses the LEARN Network for their Internet connection and this maintenance could cause service outages for SHSU. These outages should be short if and when they occur during this time frame.

 

Here’s a heads up to other service outages and maintenance times to look out for in the coming weeks, as well as new software updates to keep your workstations going.

Upgrade Internet Explorer to Version 11

On Friday, August 8 at 6 pm, IT@Sam will upgrade Internet Explorer from version 9 to version 11.  The browser will be upgraded on all campus managed Windows workstations and the Remote.shsu.edu system.

Network Routers (6500 Code) Upgrade

On Friday, August 8, 6–10pm, IT@Sam will upgrade Network Routers across campus. Clients will experience total loss of network access for no more than 30 minutes within this time period. This will affect computer access, all wireless access, all telephone service and all network connected devices including fire alarms. All services should be restored by 10pm.

TouchNet Data Center Maintenance

On Friday, August 8, from 2-6 am, TouchNet will be performing routine maintenance on servers in their Data Center. Credit Card payments may be intermittently unavailable during this time.

TK20 – Vendor upgrade

TK20 will be upgrading the service at tk20.shsu.edu during the hours of 6 AM to 10 AM Monday August 11, 2014. There will be a short downtime during the maintenance window where clients are unable to access the service.

Upgrade to Internet Connection

On Saturday, August 9, from 10 am to 12 pm, the SHSU Internet connection will be upgraded from a 1-Gigabit connection to a 10-Gigabit connection. This change is required to give us additional resources for computing needs. An outage at 10am lasting 15 minutes as well as additional intermittent outages are expected throughout this change. During these outages, SHSU Services will be unavailable from off-campus workstations, and the Internet will be unavailable from on-campus workstations.

Deploy Adobe Creative Cloud to PCs

On Wednesday, August 13 from 6-8 pm, all campus managed PCs will experience a service outage to allow for the removal of Adobe CS 6, and the installation of Adobe Creative Cloud including Dreamweaver, Fireworks, Illustrator, InDesign, and Photoshop

Deploy Adobe Creative Cloud to Macs

On Wednesday, August 13 from 6-8 pm, all managed Macs on campus will experience a service outage to allow for the removal of Adobe CS 6, and the installation of Adobe Creative Cloud including Dreamweaver, Fireworks, Illustrator, InDesign, and Photoshop. This will be pushed to compatible managed Mac OSX machines to include Mavericks 10.9 and Mountain Lion 10.8  This software will also be available as On Demand from the Absolute Manage Installation menu.

Deploy Java 7 Update to Faculty/Staff Workstations

On Thursday, August 14, between 6-10 pm, Java will be updated from version 6 to version 7 on all faculty/staff managed Windows workstations.

 

One more notice before you head off to enjoy your Friday.

Change Freeze 8/22 through 8/30

Once August 22 is here, IT@Sam will only make system changes that are considered an Emergency or to restore a system to proper working order. This is called our Change Freeze, which will be in effect until August 30. This Change Freeze is put into place so that the processes used to enroll students and prepare courses are not adversely impacted.

 

Phew…that’s a lot going on! As always, we want to keep you up-to-date.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950 (Students), (936) 294-HELP (Faculty/Staff), email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

CHSS, LBD service outage this weekend

Happy Friday to you from IT@Sam-we hope you enjoy it! If you are working on campus this weekend, please take note of the following system maintenance times.

Power Transformer Change in CHSS Main Data Closet

On Friday, July 25, IT@Sam will change out power transformers in CHSS from 6-7 pm. There will be a service outage for all phones and network devices. Expected outage is for 30 minutes, but an hour has been reserved in case more time is needed.

Upgrade LDB Network Equipment

From Saturday, July 26 at 8 am to Sunday, July 27 at 8 am, LDB will have a complete computer, phone, wireless, and internet service outage on the 3rd and 4th floors in order to upgrade equipment.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950, email: servicedesk@shsu.edu, or live support: support.shsu.edu. And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

 

System Maintenance

Power Transformer Change Out – CHSS Main Data Closet

July 25, 6:00pm – July 25, 7:00pm

IT will be changing out the power transformers attached to the UPS in the CHSS 1st Floor Data Closet.  This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms on the concourse, 1st, and 2nd floors of CHSS.

LDB Network Equipment Upgrade
July 26, 8:00am – July 27, 8:00am
A complete service outage on the 3rd and 4th floors of the Lee Drain Building is required to upgrade supporting equipment. This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms.

Respondus
July 30, 6:00pm – July 27, 7:00pm
An update to Respondus will be deployed to all managed Windows computers.

Adobe Creative Cloud
August 1, 9:00pm – August 1, 11:00pm
Adobe Creative Cloud will be deployed to managed Windows computers in labs and classrooms.

Adobe Creative Cloud
August 1, 9:00pm – August 3, 12:00am
Adobe Creative Cloud will be deployed to all managed Mac OSX computers.

Network Router Upgrade
August 8, 6:00pm – August 8, 10:00pm
IT will be updating a network router.  During this time, users will experience total loss of network access for thirty minutes within this time period.  This outage will affect all computer access, all wireless access, all telephone services and all network connected devices including fire alarms.

Internet Explorer Upgrade
August 8, 6:00pm – August 8, 10:00pm
The Internet Explorer browser will be upgraded from version 9 to version 11. The browser will be upgraded on all managed Windows workstations and the Remote.shsu.edu system as websites and client plug-ins and extensions are dropping support for Internet Explorer version 9.

System Maintenance

Telephone System Update
July 11, 9:00pm – July 12, 3:00am

IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms, elevator phones, Lync phone conferencing and voicemail. The expected outage for most phones and services will be about 10-30 minutes each.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration