Lync User Migration
December 18, 5:00 pm – December 19, 8:00 am
We will be migrating all users from the Lync 2010 servers to Lync 2013 servers. Once an account has been migrated, the Lync 2010 mobile clients (iOS, Android, Windows) will no longer work. The Lync 2013 clients are available for all platforms (Apple Store, Google Play, Windows Store Apps) and will need to be downloaded in order to continue using Lync.
All university-owned laptops still running Office 2007 will need to be brought into the Service Desk for an upgrade which includes the Lync 2013 client. The Service Desk is located in Academic Building 1, room 145.
Remote Desktop Connection for OSX
November 22, 6:00 pm – November 24, 12:00 am
A new version of Remote Desktop Connection is being released to all campus Macs. Please be sure to use the following link for instructions on how to access and connect to this new version.
ERP System Updates
November 22, 6:00 pm – November 24, 10:00 pm
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.
Impacted Modules (Major Upgrades):
HR & Payroll
Impacted Modules (Minor Upgrades):
November 22, 6:00 pm – November 23, 8:00 am
External services will be migrated to Lync 2013. During the scheduled window, external access (as defined below) will be intermittently unavailable.
Impacted Services (External Access To Lync):
Federation (AOL, Messenger/Skype, Gmail)
Anonymous participants joining web conferences
Not Impacted(Internal Services to Lync):
Access to Lync through Remote.shsu.edu
November 29, 6:00 pm – November 30, 12:00 am
Upgrades to network hardware that will intermittently affect the availability of most services.
Over the next few weeks, IT@Sam will is giving you the opportunity to win some really cool prizes. All you have to do is participate in one of our three social media contests. Here is the first one!
What do you think a hacker looks like?
Take a photo of yourself posing as a hacker (like the one you see here) and post it to the SHSU Service Desk page on Facebook. The winner will receive a gift courtesy of the campus bookstore.
This contest ends on Friday, October 11.
More and more cybercrimes occur every day over the world. Unfortunately, many
people are still unaware of the dangers that lurk just around the mouse click.
It is for this reason that, over the past few years, Homeland Security has made
it a priority to bring cyber awareness to the masses. With the help of various
organizations they are able to reach a vast number of individuals. That is why
SHSU will participate in National Cyber Security Awareness Month with other
organizations across the country. Read More.
Yesterday at noon, Apple released IOS 7 for download to IOS devices. The automated download of IOS devices on the SHSU network caused the network to be saturated and access to external websites was very slow. In order to ensure academic instruction and institutional business is not adversely impacted, we have restricted access to the Apple App Store on campus wireless during business hours. We will continue to monitor the bandwidth and restore access to the Apple App Store after business hours for the rest of the week. Once we are confident that utilization rates have decreased to an acceptable level, we will restore access during business hours as well.
A new phishing scam is going around campus. Please DO NOT click on any links. Simply use SHIFT-DEL to permanently delete the e-mail message.
On September 20, IT@ Sam will perform the following updates:
* Exchange – an update will be implemented that will fix the issue of not being able to delete messages with attachments. Currently, clients are using SHIFT-DEL to delete those messages but after this weekend this workaround is no longer needed. There is no expected downtime.
*Adobe Flash Player - version 11.8.800.94 of Adobe Flash Player will be released to all campus computers.
*Windows Updates – several updates will be deployed to all campus computers that will address several vulnerabilities. Please be sure to log off (do not turn off) your computer to ensure a proper update.
Please let us know if you have any questions or concerns.