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Archive for the ‘Uncategorized’ Category

System Maintenance – Talent Management

April 17, 2014 Comments off

Talent Management
April 17, 5:00 pm – April 20, 3:00 am
Talent Management will be intermittently unavailable due to system maintenance.

 

Categories: Uncategorized

Service Desk Hours of Operation for Good Friday, April 19

April 16, 2014 Comments off

The Service Desk will be closed at noon on Friday, April 18 in observation of Good Friday. Normal operating hours will resume on Saturday, April 19.

Categories: Uncategorized

Computer Lab Hours During Spring Break

March 7, 2014 Comments off

March 8:  TWC 315 will be open from 8am – 5pm.  All other labs will be closed.

March 9:  All labs will be closed.

March 10-13:  NGL 200 will be open from 8am-5pm. TWC 315 will be open from 8am -7pm.  All other labs will be closed.

March 14:  All labs will be closed.

March 15:  TWC 315 will be open from 8am – 5pm.  All other labs will be closed.

March 16:  NGL 200 will be open from 2:00pm-1:00am. All other labs will be closed.

March 17:  NGL 200 and CHSS 130 will open at 7:30am. AB4 203 will open at 8:00am.  Normal lab hours will resume on March 17th.

IT Systems Downtime Notifications

March 6, 2014 Comments off

ODS System Updates
March 7, 6:00 pm – March 9, 8:00 am
ODS updates are being applied this weekend.  Cognos Reporting Services will be unavailable during this time.

New Software Releases

March 6, 2014 Comments off

Shockwave Player 12.0.9.149
March 7, 9:00 pm – March 7, 9:30 pm
A new version of Shockwave Player is being deployed to Windows computers.

 

Flash Player 12.0.0.44
March 7, 9:00 pm – March 7, 9:30 pm
A new version of Flash Player is being deployed to Windows computers.

SSL Certificate

March 6, 2014 Comments off

SSL Certificate

IT@Sam installed a new SSL certificate on Thursday morning, March 6, that may prompt clients to accept before authenticating on SamNet. If you have any issues, please call the Service Desk at 936-294-1950.

Categories: Uncategorized

Spring Break Hours

March 6, 2014 Comments off

Due to Spring Break, the Service Desk will operate on a modified schedule. The Service Desk will be open from 8:00am until 5:00pm starting Monday, March 10 through Thursday, March 13 and will be closed Friday, March 14. Normal operating hours will resume on Monday, March 17 at 7:30 am.

Categories: Uncategorized

System Downtime 02/28 – 03/02

February 27, 2014 Comments off
Banner ERP Updates
February 28, 6:00 pm – 8:00 pm
Banner ERP updates for Financial Aid are being applied this weekend. INB and SSB Services will be unavailable during this time.
 
ODS Updates
February 28, 6:00 pm – March 2, 8:00 am

ODS updates are being applied this weekend.  Reporting Services will be unavailable during this time.

 

 

 

 

Categories: Uncategorized

February 21, 2014 Comments off

Exchange Updates
February 21, 6:00 pm – February 22, 12:00 am
Exchange updates are being installed to fix an issue with Outlook Web Access (mail.shsu.edu) not supporting Internet Explorer 11.  During this time, clients may receive a pop-up prompting them to login if they are currently using Outlook or Outlook Web Access. 

Listserv Changes
February 21, 6:00 pm – February 22, 6:30 pm

Listserv changes are being made that may cause a short outage to lists.  This outage should be very minimal.

Summer I & II Software Requests Deadline Approaching!!

February 20, 2014 Comments off

The deadline for submitting requests for new software or upgrades to existing software for Summer I & II is March 1.  To place your requests use the following instructions:  

  • Go to http://cherwell.shsu.edu
  • Click on either Browse Service Catalog or List View of Service Catalog
  • Software > Install New > Software for Mac or PC
  • Software > Upgrade > Existing Mac or PC Software Package

Please contact the Service Desk at 936-294-HELP (4357) if you need any assistance placing a request.

 

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