Service Desk – July 4th Holiday Hours

July 1, 2014 Comments off

The Service Desk (Main and The Woodlands Center campuses) will be closed on Friday, July 4 and Saturday, July 5 in observance of the 4th of July holiday.  Normal operating hours will resume on Monday, July 7 at 7:30 am.

Categories: Uncategorized

System Maintenance & Software Updates

June 26, 2014 Comments off
MySam – Finance
July 2, 5:00pm – July 2, 7:00pm
On Wednesday, July 2, 2014, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 PM to conduct data processing. We estimate the system will be unavailable for 2 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 PM on July 2, 2014.
Internet Explorer
July 3, 6:00pm – July 3, 10:00pm
On Thursday 7/3/2014 at 6:00 PM, The Internet Explorer browser will be upgraded from version 9 to version 11 . The browser will be upgraded on all managed Windows computers and the remote.shsu.edu system since web-sites and client plug-ins and extensions are dropping support for Internet Explorer version 9.

 

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. Scheduled maintenance is to be completed no later than 6:00 a.m. CT that morning. During this maintenance window TouchNet will be unavailable.

 

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded. Users may experience a brief outage during this time.

 

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes.

Service Desk – Modified Support Hours
July 12, 8:00am – July 12, 5:00pm
The Service Desk will be closed on Saturday, July 12.  If you have an emergency during this time, please email the Service Desk at servicedesk@shsu.edu.  
Categories: Uncategorized

Service Desk – Interim Hours

June 26, 2014 Comments off

During the Interim Period, the Service Desk (Main and The Woodlands Center campuses) will operate on a modified schedule. The Service Desk will be open from 8:00am until 5:00pm Monday through Friday starting Friday, June 27 through Tuesday, July 1. Normal operating hours will resume on Wednesday, July 2  at 7:30 am.

Categories: Uncategorized

Blackboard Maintenance

June 23, 2014 Comments off

June 25, 2:00 am – June 25, 4:00 am
Blackboard will be performing a rolling restart tonight between 2am and 4 am. There will be no downtime or interruption of service; however, anyone working in the system during this time may experience errors in submitting assignments and taking tests.

Systems Maintenance & Software Updates

June 12, 2014 Comments off
Blackboard Maintenance
June 16, 1:00 am – June 16, 3:00 am
On Monday, June 16 from 1:00 am – 3:00 am Central time, Blackboard will be available intermittently while maintenance is performed on the system.  If you need further assistance with this, contact the Blackboard Support Desk at 936.294.2780/blackboard@shsu.edu. 

 

SHSU Main Website Update
June 12, 6:00 pm – June 12, 8:00 pm
On 06/12/2014 from 6:00 PM to 8:00 PM, emergency maintenance on the SHSU Main Website will take place to address back-end issues. At the beginning of this maintenance, there will be a brief outage of all web pages until the caching system detects the website maintenance. During the maintenance, some pages may be unavailable due to not being cached (i.e. pages not recently requested). Additionally, any website authoring performed through the DotCMS system will be unavailable.

Shockwave Player 12.1.1.151
June 13, 9:00 pm – June 13, 9:30 pm

A new version of Shockwave Player will be deployed to all managed Windows 7 computers.

System Maintenance & Software Updates

June 5, 2014 Comments off

MySam – Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

 

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A security update will be applied to Flash Player on all managed Windows 7 computers.

 

Shockwave Player 12.1.1.151
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Shockwave Player will be deployed to all managed Windows 7 computers.

System Maintenance & Software Updates

May 29, 2014 Comments off

WebCMS Outage

May 29, 6:00 pm – May 29 8:00 pm
WebCMS intermittent outage on 05/29/2014 from 6:00pm to 8:00pm.

MySam – Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Flash Player will be deployed to all Windows 7 managed computers.

Categories: Uncategorized
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