The deadline for submitting requests for new software or upgrades to existing software for Summer I & II is March 1. To place your requests use the following instructions:
- Go to http://cherwell.shsu.edu
- Click on either Browse Service Catalog or List View of Service Catalog
- Software > Install New > Software for Mac or PC
- Software > Upgrade > Existing Mac or PC Software Package
Please contact the Service Desk at 936-294-HELP (4357) if you need any assistance placing a request.
Data security cannot be stressed enough. These days, you can accomplish your daily tasks without leaving the comforts of your home if you have Internet access. While this is very convenient it also carries the potential to be very dangerous as well. With so much data available every day it is no wonder that cyber criminals are coming up with new ways to steal this data. Here are some tips, provided by the Department of Homeland Security, to help secure your online data. Read More..
Lync User Migration
December 18, 5:00 pm – December 19, 8:00 am
We will be migrating all users from the Lync 2010 servers to Lync 2013 servers. Once an account has been migrated, the Lync 2010 mobile clients (iOS, Android, Windows) will no longer work. The Lync 2013 clients are available for all platforms (Apple Store, Google Play, Windows Store Apps) and will need to be downloaded in order to continue using Lync.
All university-owned laptops still running Office 2007 will need to be brought into the Service Desk for an upgrade which includes the Lync 2013 client. The Service Desk is located in Academic Building 1, room 145.
Remote Desktop Connection for OSX
November 22, 6:00 pm – November 24, 12:00 am
A new version of Remote Desktop Connection is being released to all campus Macs. Please be sure to use the following link for instructions on how to access and connect to this new version.
ERP System Updates
November 22, 6:00 pm – November 24, 10:00 pm
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.
Impacted Modules (Major Upgrades):
HR & Payroll
Impacted Modules (Minor Upgrades):
November 22, 6:00 pm – November 23, 8:00 am
External services will be migrated to Lync 2013. During the scheduled window, external access (as defined below) will be intermittently unavailable.
Impacted Services (External Access To Lync):
Federation (AOL, Messenger/Skype, Gmail)
Anonymous participants joining web conferences
Not Impacted(Internal Services to Lync):
Access to Lync through Remote.shsu.edu
November 29, 6:00 pm – November 30, 12:00 am
Upgrades to network hardware that will intermittently affect the availability of most services.
What do you think a hacker looks like?
Take a photo of yourself posing as a hacker (like the one you see here) and post it to the SHSU Service Desk page on Facebook. The winner will receive a gift courtesy of the campus bookstore.
This contest ends on Friday, October 11.