System Maintenance

July 10, 2014 Comments off

Telephone System Update
July 11, 9:00pm – July 12, 3:00am

IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms, elevator phones, Lync phone conferencing and voicemail. The expected outage for most phones and services will be about 10-30 minutes each.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

Telephone System Update

July 9, 2014 Comments off


Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms, elevator phones, Lync phone conferencing and voicemail. The expected outage for most phones and services will be about 10-30 minutes each.

Categories: Uncategorized

System Maintenance and Software Updates

July 3, 2014 Comments off

Dining Information Updates
July 3, 1:30pm – July 3, 6:00pm
From 07/01 to 07/03 we are transitioning from our Nell-based dining system to the CBORD system. Meal plan sign ups for students are planned to be unavailable to students beginning 07/03 at 1:30pm. We hope to begin directing students to the new sign up page by 07/03 at 6pm.

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. During this maintenance window TouchNet will be unavailable.

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded to version 18. Users may experience a brief outage during this time.

Banner ERP – Module Upgrades
July 11, 6:00pm – July 12, 1:00am
We are performing upgrades to several modules in our ERP system listed below. During the upgrade these Banner systems will not be available.

Student
Financial Aid
Finance
General
WebTailor
Position Control / Payroll
Flexible Registration

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes each.

Service Desk – July 4th Holiday Hours

July 1, 2014 Comments off

The Service Desk (Main and The Woodlands Center campuses) will be closed on Friday, July 4 and Saturday, July 5 in observance of the 4th of July holiday.  Normal operating hours will resume on Monday, July 7 at 7:30 am.

Categories: Uncategorized

System Maintenance & Software Updates

June 26, 2014 Comments off
MySam – Finance
July 2, 5:00pm – July 2, 7:00pm
On Wednesday, July 2, 2014, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 PM to conduct data processing. We estimate the system will be unavailable for 2 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 PM on July 2, 2014.
Internet Explorer
July 3, 6:00pm – July 3, 10:00pm
On Thursday 7/3/2014 at 6:00 PM, The Internet Explorer browser will be upgraded from version 9 to version 11 . The browser will be upgraded on all managed Windows computers and the remote.shsu.edu system since web-sites and client plug-ins and extensions are dropping support for Internet Explorer version 9.

 

Touchnet
July 11, 2:00am – July 11, 6:00am
TouchNet will be performing routine maintenance on the servers in the TouchNet DataCenter from 2:00 am to 6:00 am CT Friday, July 11th, 2014. Scheduled maintenance is to be completed no later than 6:00 a.m. CT that morning. During this maintenance window TouchNet will be unavailable.

 

Maplesoft Maple License Update
July 11, 6:00pm – July 11, 8:00pm
Maplesoft Maple license will be upgraded. Users may experience a brief outage during this time.

 

Telephone System Update
July 11, 9:00pm – July 12, 3:00am
IT@Sam will be upgrading the Telephone System. This will affect all telephones across campus, including but not limited to fire alarms and elevator phones. The expected outage for most phones will be about 10-30 minutes.

Service Desk – Modified Support Hours
July 12, 8:00am – July 12, 5:00pm
The Service Desk will be closed on Saturday, July 12.  If you have an emergency during this time, please email the Service Desk at servicedesk@shsu.edu.  
Categories: Uncategorized

Service Desk – Interim Hours

June 26, 2014 Comments off

During the Interim Period, the Service Desk (Main and The Woodlands Center campuses) will operate on a modified schedule. The Service Desk will be open from 8:00am until 5:00pm Monday through Friday starting Friday, June 27 through Tuesday, July 1. Normal operating hours will resume on Wednesday, July 2  at 7:30 am.

Categories: Uncategorized

Blackboard Maintenance

June 23, 2014 Comments off

June 25, 2:00 am – June 25, 4:00 am
Blackboard will be performing a rolling restart tonight between 2am and 4 am. There will be no downtime or interruption of service; however, anyone working in the system during this time may experience errors in submitting assignments and taking tests.

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