Blackboard Maintenance

June 23, 2014 Comments off

June 25, 2:00 am – June 25, 4:00 am
Blackboard will be performing a rolling restart tonight between 2am and 4 am. There will be no downtime or interruption of service; however, anyone working in the system during this time may experience errors in submitting assignments and taking tests.

Systems Maintenance & Software Updates

June 12, 2014 Comments off
Blackboard Maintenance
June 16, 1:00 am – June 16, 3:00 am
On Monday, June 16 from 1:00 am – 3:00 am Central time, Blackboard will be available intermittently while maintenance is performed on the system.  If you need further assistance with this, contact the Blackboard Support Desk at 936.294.2780/blackboard@shsu.edu. 

 

SHSU Main Website Update
June 12, 6:00 pm – June 12, 8:00 pm
On 06/12/2014 from 6:00 PM to 8:00 PM, emergency maintenance on the SHSU Main Website will take place to address back-end issues. At the beginning of this maintenance, there will be a brief outage of all web pages until the caching system detects the website maintenance. During the maintenance, some pages may be unavailable due to not being cached (i.e. pages not recently requested). Additionally, any website authoring performed through the DotCMS system will be unavailable.

Shockwave Player 12.1.1.151
June 13, 9:00 pm – June 13, 9:30 pm

A new version of Shockwave Player will be deployed to all managed Windows 7 computers.

System Maintenance & Software Updates

June 5, 2014 Comments off

MySam - Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

 

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A security update will be applied to Flash Player on all managed Windows 7 computers.

 

Shockwave Player 12.1.1.151
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Shockwave Player will be deployed to all managed Windows 7 computers.

System Maintenance & Software Updates

May 29, 2014 Comments off

WebCMS Outage

May 29, 6:00 pm – May 29 8:00 pm
WebCMS intermittent outage on 05/29/2014 from 6:00pm to 8:00pm.

MySam - Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance module will be unable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Flash Player will be deployed to all Windows 7 managed computers.

Categories: Uncategorized

Normal Operating Hours Resume

May 29, 2014 Comments off

The Service Desk will resume normal operating hours today, May 29.

Phones, Chat, and Remote Support:

  • 7:30am – 10:00pm M-Th
  • 7:30am –   6:00pm F
  • 8:00am –   5:00pm Sa

Walk-ins:

Main Campus Walkins

  • 7:30am – 6:00pm M-F

The Woodlands Center Walkins

  • 8:00am – 10:00pm M–Th
  • 8:00am – 5:00pm F-Sa

Memorial Day, May 26 – Service Desk Closed

May 23, 2014 Comments off

The Service Desk will be closed on Monday, May 26 in observance of Memorial Day. We will resume our Interim operating hours on Tuesday, May 27 at 8:00am.

System Maintenance & Software Upgrades

May 22, 2014 Comments off

WebCMS Upgrade
May 23, 6:00 pm – May 24, 6:00 pm
WebCMS will be upgraded to the latest release of the software. Administrative access will be unavailable during the upgrade and testing.  The full website and WebCMS should be restored on or before Sunday, May 25.  Services such as Blackboard, E-Mail, and My Sam, personal websites, etc. should not be affected.  However, during the outage period, service may be degraded for pages hosted on dotCMS that have not been cached.

Telephone Maintenance
May 23, 8:00 pm – May 23, 11:59 pm
Updates are being performed to SHSU phones.  During this time, all phones will be restarted to apply firmware upgrades.  Each phone will be down approximately 5 minutes while the firmware is being applied.

MySam - Finance
June 6, 5:00 pm – June 6, 7:00 pm
The Banner Finance modules for both INB and Self-Service will undergo maintenance and will be unavailable to conduct data processing.  This will affect the ability to access both the INB and Self-Service Finance modules.  Please remember to sign off all Banner Finance sessions before this time.

Adobe Flash Player 13.0.0.214
June 6, 9:00 pm – June 6, 9:30 pm
A new version of Flash Player will be deployed to all Windows 7 managed computers.

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