IT@Sam September Newsletter – Hot off the Virtual Press!

Happy Tuesday to you, Kats! The IT@Sam September Newsletter is here! Read on to find out more.

This month is jam-packed with trainings. Take the time to read through this month’s lineup and sign up for a course you might be eying. We also have new and updated courses! Read up on them in our “New and Updated Trainings” article.

Also, take note on the new changes on the upcoming annual security training. IT Client Services Director, Stephanie Fors, takes a few moments in her director’s chair to tell you more about it in this month’s “Director’s Cut.”

Of course, we’re also getting ready for next month as well! Read on to find out how we’ll be celebrating Cyber Security Awareness Month in October (spoiler alert: we’ll be having weekly giveaways!).

Phew! This isn’t even the full line up of all the extra information and tips we feature every month. Pour yourself some coffee for that 2:30 pm feeling and enjoy!

Have a tech-y story idea or topic you’d like to learn more about for the IT@Sam Newsletter? We’d love to hear from you! Contact IT Client Services Communication Specialist, Veronica Gonzalez, at 936-294-3476 or Don’t forget to follow us on Twitter and Facebook for up-to-date information.

System maintenance, updates happening this weekend

Welcome back Kats! We hope you are adjusting well as a new academic year begins. IT@Sam is working to help with a smooth start as we support you with your campus technology needs.

This weekend and next week, keep these few updates and system updates in mind if you plan to be on campus around these times. We want to keep you informed of possible service downtimes and upgrades so that you can make the most of technology resources offered to you.

Annual 2014 to 2015 Fiscal Year Rollover for Finance – Phase 1

On Friday, August 29, Banner Finance (INB Finance and Self Service Finance) will shut down at 5:00 p.m. to run the first round (of two) Fiscal Year-End roll processes. We estimate the system will be unavailable for 3 hours. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 p.m. on August 29. The second round of Fiscal Year-End roll processes will occur Friday, September 12. If you have any questions, contact the Controller’s office in the CHSS building at 936-294-3387.

System Maintenance for TouchNet and FlexReg

On Monday, September 1, from 6 – 7pm, maintenance will be performed that will cause a short service interruption for TouchNet and FlexReg.

Deploy Firefox 31.0 (Windows)

On Friday, September 5, from 9 – 9:30 pm, IT@Sam will deploy Firefox 31.0 update to all PCs.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950 (Students), (936) 294-HELP (Faculty/Staff), email:, or live support: And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.

The Buzz: SHSU App

What’s the buzz, you ask? A new app to be released in September is!

As part of the USA Today Collegiate Readership Program that provides access to The Huntsville Item, Houston Chronicle, and USA Today newspapers across campus comes a new customized SHSU App.  Tap into what’s happening on campus and beyond.  Download the The Buzz: Sam Houston State University App and keep tabs on national headlines, local news and events around campus.  The app will be available on the App Store and Google Play in September.  Any questions can be directed to Chelsea Smith, Assistant Dean of Students, Parent Relations & Special Programs. You can contact her at 936-294-1785 or


SamNet, Server Maintenance this weekend

Can you believe it’s just a week and a half to go before classes start? We can’t either, which is why we’re making sure all of your labs, software, networks, and resources are ready to go.

If you will be on campus or using the following services, please make note of their maintenance and downtimes:

 Server Maintenance (, PPL Power Monitoring, and Academic Shell Linux System)

On Friday, August 15, from 6pm until August 16, 12 am, server maintenance will be performed on, the PPL Power Monitoring system, and the Computer Science Academic Shell System.

 Clients should see no service interruption for the maintenance being performed on, however a brief outage will be experienced on the PPL Power Monitoring System as well as the Computer Science Academic Shell system. The outages will occur during the outage time frame and should be brief. If issues are experienced with either of these systems after midnight on August 16, please contact the Service Desk.

 SamNet Wireless Network Outage

On Saturday, August 16, between 12 – 1 am, maintenance will be performed on the SamNet wireless network that will cause service to be unavailable. This maintenance is to allow LoneStar College affiliates a login option for our wireless network while at The Woodlands Center.

If you missed our Wednesday post on next week’s training line-up, check it out here. We’ll be offering courses on SPSS and Photoshop, among other things.

One more notice before you head off to enjoy your Friday.

Change Freeze August 22 through August 30

Once August 22 is here, IT@Sam will only make system changes that are considered an Emergency or to restore a system to proper working order. This is called our Change Freeze, which will be in effect until August 30. This Change Freeze is put into place so that the processes used to enroll students and prepare courses are not adversely impacted.

If you have any questions, please contact the Service Desk (4-HELP), email:, or live support: And, don’t forget to follow us on Twitter and Facebook for up-to-date information.