Network Outage Follow Up

Good afternoon,

Today at approximately 2:45 pm we experienced a hardware failure that impacted most SHSU technology services. This outage included phone service, email, website, and Internet access among others. The issue was identified and resolved by 3:05 pm and services began to come back online. With this type of outage, full restoral of services can take some time. We appreciate your patience as systems continue to normalize.

This issue was a localized power outage in the data center. We sincerely apologize for the inconvenience that this has caused.

Network Outage

We are experiencing a hardware failure impacting access to most SHSU services. Including phone, email and website access. We have technicians working now to resolve. We apologize for any inconvenience this may be causing. We will update you once we have a resolution.

***UPDATE 3:34 PM***

Services are coming back online. Please be aware that this process could take some time.

Banner Now Protected by Two-Factor Authentication

Banner access is now protected by two-factor authentication. This includes all Banner Administrative Programs (formerly INB) and SSB applications. If you have not done so already, you will be required to enroll prior to logging into any Banner applications such as your timesheet or leave report.

How to Enroll

  1. Download Duo Mobile by Duo Security, Inc. (Google Play or Apple App Store).
  2. Enroll from your desktop computer.

What Changed?
SHSU implemented two-factor authentication for Banner to increase security by requiring a second device (like your smartphone) to verify your identity. This prevents anyone from logging in to Banner, even with a compromised password.

You will now be prompted for two-factor authentication for the first Banner program that you access (on and off campus) once every 7 days.

For additional information, visit http://www.shsu.edu/duo or view the Duo Guide to Two-Factor Authentication. Should you have any questions, concerns, or trouble enrolling, please contact the IT@Sam Service Desk.

Reminder: Banner Login Changes Scheduled July 13, 2018

Login changes are coming for BannerĀ for all SHSU faculty, staff, and student employees. It is important that you take action now and enroll by tomorrow, July 13, to avoid access delays.

How to Enroll
1. Download Duo Mobile app from Duo Security, Inc. (Google Play or Apple App Store).
2. Enroll from your desktop computer.

What Are the Changes?
SHSU is implementing two-factor authentication to Banner to increase security by requiring a second device (like your smartphone) to verify your identity. This prevents anyone from logging in to Banner, even with a compromised password.

You will be prompted for two-factor authentication for the first Banner program that you access (on and off campus) once every 7 days.

For additional information, visit http://www.shsu.edu/duo or view the Duo Guide to Two-Factor Authentication.

Should you have any questions, concerns, or trouble enrolling, please contact the IT@Sam Service Desk.