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NOTICE: 7/6/2020 – Adobe Temporary At-Home Access Ending

Adobe Creative Cloud is ending their temporary at-home access for their desktop apps on Monday, July 6, 2020.

Adobe Creative Cloud is ending their temporary at-home access for their desktop apps on Monday, July 6, 2020. Prior to this date, save any work located in these apps that you want to keep to your SHSU OneDrive or other preferred storage device, such as a hard drive or flash drive.

Students who are enrolled or registered for a class that requires Adobe Creative Cloud, such as art or mass communications, will still have access for the course.

Additionally, all on-campus computer labs offer the Adobe Creative Cloud suite available for use regardless of your major or minor. For your protection in the labs, our IT@Sam Labbies are practicing health and sanitation guidelines per the CDC.

  1. Face coverings are required
  2. Each computer, desktop and chair is sanitized daily
  3. Social distancing is enforced with all workstations spaced 6-feet apart or with utilization of every other workstation. To accommodate this change, additional labs have opened to meet student needs

For questions regarding these procedures, please contact the IT@Sam Service Desk.

P.S. Adobe offers various FREE applications to assist you on-the-go with photo and video editing, graphic design and more.

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
936.294.1950

NOTICE: Required Network Outage 8/8/2020

Due to required maintenance, a SHSU network outage will occur from Saturday, August 8, 2020 at 7:00 p.m. to Sunday, August 9 at 7:00 a.m.

During this time, all campus technology including computers, phones, software and services (i.e. Banner, emailBlackboardZoom, etc.) will be unavailable at ALL SHSU locations. All software and services will still be accessible off campus via your personal computer or cell phone.

NOTE: If you are on-campus during this time, use your cell phone to contact 9-1-1 in the event of an emergency.

For questions or concerns regarding this outage, contact the IT@Sam Service Desk at 936-294-1950. 

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
(936) 294-1950

New Waiting Room and Passcode Requirement for Zoom

Zoom Logo

Zoom announced today a new requirement that all meetings have a Passcode (formerly Password) or a Waiting Room enabled beginning July 19, 2020. These new security measures give you added control over your meeting experience.

So what do you need to do? Nothing.

On July 19th, Zoom will automatically enable a Waiting Room for those meetings that do not have a Passcode or Waiting Room enabled.

Zoom has provided additional details in a comprehensive FAQ document on their Support page.

Reminders for Graduates

Graduates, we are so very proud of you. Congratulations on earning your degree and beginning the next phase of your life.

We wanted to take this time to remind you of a few things before you leave.

  1. Back up your data!
    • This includes your S drive, OneDrive, and Adobe Creative Cloud Drive data.
  2. You can retain your email account.
    • Be mindful of your quota though, it will be reduced as an alumni.

If you need any assistance, contact the IT@Sam Service Desk at 936-294-1950.

Zoom 5.0 is Here with Added Security

Zoom LogoZoom 5.0 dropped April 27 for desktop computers. Android and iOS device updates are expected today.

This new version added several security updates including support for GCM Encryption that will be enabled on all Zoom meetings beginning May 30. In addition, all security controls are now grouped together in a new Security icon in the host’s meeting menu bar.

To avoid delay when you need to join that important meeting, be sure to update your Zoom software BEFORE May 30.

Updating is easy and should take less than 5 minutes. Take a look at the below instructions to get your update at a time that is convenient for you!

To update your client:

  • Click on your profile in the top, right-hand corner of the app.
  • Select Check for Updates

how to check for zoom updates