This week we’re meeting Rachel Shorter, one of our Technician II’s in Client Services. Rachel helps maintain the IT@Sam computer labs, oversees lab assistants stationed in the three general use labs, and handles reservations for the academic labs on campus. Get to know Rachel a little more today and say hello to her the next time you see her!
Beginning at approximately 7:00 a.m. on Saturday, May 23, 2015, Entergy, our electrical supplier, will require a total electrical outage at our campus facilities to perform important repairs to the main sub-station on the north side of campus. This outage should last about 5 hours, ending at noon.
To protect your computing resources, IT@Sam strongly suggests that, before leaving for the day or week, to save all your work, log off, and shut down your computer(s). We also recommend that you turn off or shut down any peripheral computing equipment (such as printers, scanners, etc.). Should you have any issues when you return to work, please contact the Service Desk (4-HELP; email@example.com; support.shsu.edu) for assistance. The Service Desk will also open early following the Memorial Day holiday at 7:30 a.m. on Tuesday, May 26, if you need to report any issues.
Throughout the week, IT@Sam will be performing maintenance on the following systems. Each system may see a short downtime during the 6pm – midnight timeframe. If you have any questions or concerns, please contact the Service Desk at firstname.lastname@example.org or 936-294-1950.
Tuesday May 12, 2015 6:00 pm – 12:00 midnight
|· Academic ArcGIS||· Flash Streaming||· NetReg|
|· Academic SQL||· Fusion RV||· Picasso|
|· Archon||· Wireless Printing||· Sage Academic|
|· Cherwell||· IT Linux Jump Server||· Sage Research|
|· Coral||· IT Linux Utility Server||· SFTP Server|
|· CRIMES Web||· Library EZProxy||· Surveys|
|· EDI Smart||· Linux Databases||· TK20|
|· Exchange||· MailMan Mailing Lists||· Wireless VPN|
Wednesday May 13, 2015 6:00 pm – 12:00 midnight
|· Active Directory||· Door Access||· SamWeb|
|· Astra||· Exchange||· T2 Parking|
|· Banner Printing||· Lync||· VPI Call Recording|
|· BDMS||· Print Server Cluster|
Thursday May 14, 2015 6:00 pm – 12:00 midnight
|· Alertus||· NewsKing||· UPD Arbitrator|
|· Banner External Web Apps||· Orion||· UPD CRIMES|
|· Banner Internal Web Apps||· Remote||· Webfarm (All websites)|
|· Cognos X||· SQL Server 2012 DB Farm||· Windows FileShares (T: drive, S: drive, etc)|
|· DegreeWorks||· SQL Server Cluster|
|· ERes||· StarRez|
Friday May 15, 2015 6:00 pm – 12:00 midnight
|· Banner INB||· Management SQL Server||· Software Licensing System|
|· Banner Job Submission||· Micros Simphony POS||· Titanium Scheduling|
|· Banner SSB||· Mimer Database||· TSUS Banner System|
|· BEIS||· MySam||· Unicorn|
|· Campus SQL||· OCLC ILLiad||· WebEOC|
|· CBORD||· Oracle Database Cluster||· Windows Updates|
|· eProcurement||· Raiser’s Edge|
|· Fitness Gram||· RemoteMan|
This week we trekked all 3 flights of AB1’s stairs to our Enterprise Services department to find Matt Mcknight, our director of technical architecture.
There are so many different roles that make up this essential department, but overall Enterprise Services focuses on providing secure and redundant hardware and software infrastructure to support key enterprise applications throughout the university. From custom SHSU development efforts to commercial off the shelf applications, they make sure to provide secured, recoverable, and monitored operating system environments to service the application needs of the SHSU community.
The next time you see Matt, ask him how Darth Mash is doing, his favorite Mr. Potato Head Star Wars Sith Lord that sits on his shelf.
Happy #TechieTuesday! This week, we’re visiting the Project Management Office. Kevin Krawzik is one of our project managers.
Your friendly neighborhood Project Management Office is your collaborative partner that coordinates and facilitates IT projects and initiatives. The PMO’s overarching goals aim to enable the university be more effective with its IT investments/budgets, ensure that IT strategy and plans are aligned with the university’s overall strategic objectives, and enable IT groups to be more consistent and effective in delivery of IT solutions and services to the university. Communication, collaboration, and optimizing assigned project team member’s time are at the forefront of a project manager’s duties.
If you ever see Kevin in line at Starbucks, tell him hi!