Trouble Connecting in Residence Hall?

If you are having trouble setting up your network connection in your residence hall, please take a look at our setup guide. This guide will walk you through the process for connecting up to five devices (laptop, gaming console, router, etc.).

If you are still unable to connect your device(s), please make your way to the nearest Support Station with your device. We will have staff standing by ready to assist you. The locations of the Support Stations are:

  • Lone Star Hall Lobby Kitchen Area;
  • Sam Houston Village Lobby;
  • Belvin Hall Lobby;
  • Bearkat Village Clubhouse;
  • Raven Village 2nd Floor Lounge.

map of support station locations

SHSU Now a Speedtest Host

Have you felt that your Internet connection was a bit sluggish when on campus? If so, you can now use the SHSU hosted speedtest.net service. When on campus you are automatically directed to the SHSU host server by default.  This service will run a quick test and report your upload and download speeds back to you.

For comparison here are the fastest service providers in Texas: http://www.speedtest.net/awards/us/texas. In general cable consumers  see around 50 Mbps tops. If you’re getting better than that you are doing better than most.

OneDrive – Your Files Anywhere

One Drive Files Anywhere

Access and share your files from anywhere

Work on your files in the office, at home, in a coffee shop–or anywhere you happen to be. With OneDrive for Business, it’s easy to get work done on virtually any device from anywhere. You can share and collaborate on a document with colleagues both inside and outside the organization.

Anywhere access laptop graphic

Store files you have created in Word, Excel, or PowerPoint in OneDrive for Business, and Office Online lets you view and edit them in your web browser. Perfect for making quick updates on the fly.

One Drive screenshotSync files and work offline

Sync your OneDrive for Business library so you can work with files on your desktop, and access them even when you’re offline. Your updates will sync whenever you’re online.

Share files Share Files Screenshot

OneDrive for Business is ideal for sharing with small teams collaborating on documents. Your files are private until you share them with others with a click or tap. Change permissions at any time to keep your files secure.


Calendar GraphicLearn More

Join us for tips in getting started with Office 365 and OneDrive. We are offering Office 365 instructor-led training frequently. Look for scheduled sessions in Talent Management. You can also view online tutorials.


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Share your questions and feedback: servicedesk@shsu.eduor ittraining@shsu.edu

 


Access Office 365 and OneDrive at http://login.microsoftonline.com.

Phone Issue Resolved

Our technicians and vendors were able to find and resolve the underlying problem that caused the phone system problem on Monday, June 27. All workarounds that were put in place to restore service have been removed and the phone system is operating as expected.

Please do not hesitate to contact the Service Desk at (936) 294-1950 if you experience any new or continued phone service problems.

Phone System Problem – 6/27/16

UPDATE 4:45 p.m.:
Technicians have had success in isolating the problem and will continue to work this evening with vendors to resolve issues. Another update will be provided no later than 8 a.m. on Tuesday, June 28.

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UPDATE: 1:30 p.m.:
Technicians and the vendor are still troubleshooting to isolate the problem.

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UPDATE 10:30 a.m.:
Affected telephone extensions have been forwarded to the university switchboard. There is still no ETA on resolution.

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We are aware of an issue with the phone system that is preventing some departments from receiving calls. Those departments affected are:

  • IT@Sam Service Desk (x4-1950, x4-4357)
  • Financial Aid (x4-1774)
  • Admissions (x4-1828)
  • Registrar’s Office (x4-1040, x4-1052)
  • Bursar’s Office (x4-1083)
  • UPD (x4-1800)
  • Newton Gresham Library (x4-1614)
  • Bookstore (x4-1862)
  • Correspondence Office (x4-1005)
  • Main Line for The Woodlands Center (x2-5000)
  • Human Resources (x4-1070)
  • Coliseum (x4-1740)
  • Health Center (x4-1805)
  • Public Relations (x4-1826)
  • Physical Plant (x4-1868)
  • Recreational Sports (x4-1966)
  • Nursing (x4-2300)
  • LEMIT (x4-4600)

Technicians are working with vendor support to resolve the issue as quickly as possible. We apologize for the inconvenience.