Malware Protection Change

fireampTo protect computer workstations from malware (software that is intended to damage or disable computers and computer systems), Sam Houston State University uses a security tool by SourceFire called FireAMP. The malware discovery and analysis platform identifies advanced malware threats, and provides data necessary to understand the scope of the threat and contain it.

Until recently, threats were stopped manually. Beginning January 20, 2017, FireAMP will automatically block suspicious activity and display a pop-up message.

sourcefire

If you believe that a block is unwarranted, please contact the IT@Sam Service Desk at 936-294-HELP or servicedesk@shsu.edu and we will explore the threat further.

For questions, or to report issues, please contact IT@Sam Service Desk.

Important Notice from IT Security

Many people received an e-mail earlier today claiming to be an important Blackboard message. The e-mail had a subject of “Important Message.” or “New Important Message.” and looked like the example below.
bb-emailThe link included in the message was directed to a malicious site that requests your username and password. IT Security has contacted the appropriate parties in order for them to remove the malicious site.

If you still have an e-mail in your inbox with the subject of “Important Message.” or “New Important Message.”, please delete the e-mail.

If you have already visited the site and entered your username and password, please change your password as soon as possible at https://samweb.shsu.edu, by clicking on the IT@Sam menu, then on Account Password Change.

Please contact the Service Desk at servicedesk@shsu.edu or (936) 294-1950 should you have any questions, concerns, or trouble resetting your password.

CHSS 130 Computer Lab Closed

The College of Humanities and Social Sciences, room 130, computer lab will be closed due to flooding and clean up efforts. If you normally use this lab, we encourage you to instead use the Newton Gresham Library, room 200, or the White Hall, room 120, labs. We expect that CHSS 130 will reopen by the end of the day on Friday, October 28.

Apple iOS 10 Release Caution

Apple released iOS 10 today. Many of those that downloaded the software early experienced installation issues with their iPad and iPhones requiring them to restore to factory settings.

We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.

While the issue has been corrected, you should always back up your device before performing any software upgrade, especially to the operating system.

As a reminder, the new iOS is only supported on the following devices.

  • iPod Touch – 6th Generation
  • iPad Mini (2-4), iPad 4th Generation, iPad Air and Air 2, iPad Pro
  • iPhone 5 – 7/7Plus

 

Banner Finance Unavailable 9/14/16

On Wednesday, September 14, beginning at 5:00 p.m. and concluding at 8:00 p.m., Banner Finance (INB Finance and Self Service Finance) will be unavailable for the final round of fiscal year-end roll processing. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance sessions before 5:00 p.m. on September 14, 2016.