Network Maintenance – 1/12/2018

Critical maintenance is scheduled for the campus network beginning Friday, January 12, at 11:30 pm and concluding at 3:00 am on Saturday, January 13.  During this maintenance, a complete network and Internet outage to campus resources will occur from 11:30 pm until midnight. Intermittent outages could occur for the remaining maintenance window. Please be mindful of this change and plan your work around this maintenance window.

Hacked? Data Breach? What to do to protect yourself and SHSU

Seems like every week there is at least one headline reporting a security breach. In fact, Forbes recently reported a file located on the Dark Web contains 1.4 billion stolen passwords and usernames.

At the SHSU Information Security office, we constantly monitor these reports and assess threats to our campus community.  In this case, we reviewed the information and found no notable impact; however, a few accounts did appear on the list and were immediately disabled. IT@Sam is working with the account owners to reset passwords and reactivate access.

Data thieves and hackers are becoming increasingly aggressive and sophisticated. It is more important than ever to protect yourself and the university.  Below, are recommended best practices when creating passwords for online accounts:

Best Practices for Passwords

  • Use a unique and strong password for each site you use.
  • Use a password manager (i.e. KeePass, LastPass, 1Password, or Dashline) to keep track of all of your passwords and help you generate random, strong passwords when you need to.
  • Change all your passwords regularly, even if the site does not require you to do so.
  • Setup Two-Factor authentication if the site allows for it. This will add a layer of protection as the site will ask you to use a code sent to you via a text message or smartphone app as a second password.

We are here to help! If you ever suspect that you may have been hacked, contact (936) 294-HELP for immediate assistance.

Reminder: Update Expiring Passwords

The holiday break is fast approaching. If you need to work over the break and your password is set to expire soon, please take time now to update your password. If you need help in resetting your password, follow the steps outlined in our tutorial.

While you are updating your password, please also take time to update your off-site contact email address.  Having an off-site email address on file allows you to use self-service to reset your password in the event that it expires before you are able to reset it. Follow the steps located at the bottom of our tutorial to update your email address.

The Service Desk will close at 5 P.M. on Wednesday, December 20, and will not reopen until 8 A.M. on Tuesday, January 2.

Happy Holidays!

Telephone System Upgrade

Cisco telephone on a desk

On Thursday, December 14, beginning at 8 pm, and concluding on Friday, December 15, 2017 at 5 pm, the telephone system will undergo maintenance. This maintenance will cause a brief outage of telephone services including office telephones, emergency towers, and voicemail. The service outage will be rolling and is expected to last less than five minutes per telephone device. Please make appropriate plans around this scheduled maintenance.

As always, please contact us if you have any questions or concerns.

Mac Security Notice from IT@Sam – Action Required

SHSU Community,

It was determined today that if you are using a Mac computer with OSX 10.13, your computer can be exposed to a security vulnerability. This will mostly impact personal and unmanaged SHSU devices. Those Mac workstations managed on the SHSU network will not be affected. This does NOT affect iPads and iPhones, just laptops and workstations.

This vulnerability allows a person to log in as the “root” account. The “root” account is an administrator account on the computer and can make any changes to the operating system. There is a resolution to this issue and IT@Sam highly recommends following the procedures to correct the issue.

To determine if you have the affected OSX version, complete the following steps:

  1. Click the Apple at the top left of the screen
  2. Click “About this Mac”

If you do have OSX 10.13, you can correct the issue by following these steps:

1. Choose Apple menu > System Preferences, then click Users & Groups (or Accounts).



2. Click 3, then enter an administrator name and password.

3. Click Login Options.

4. Click Join (or Edit).


5. Click Open Directory Utility

6. Click 3 in the Directory Utility window, then enter an administrator name and password.

7. From the menu bar in Directory Utility, choose Edit > Enable Root User, then enter a strong unique password for the root user.



If you have trouble, please contact the IT@Sam Service Desk as soon as possible.