Many received the below email, sent October 15, 2018, claiming to be from Dr. Hoyt with the following email subject: “FW:[ATTENTION REQUIRED] Sam Houston State University Revised Business Development, Implementation, and Review of Guidelines and Goals“.
Additionally, this email contained a PDF that, when opened, required your SHSU login information.
Follow the below steps if you have visited the site and entered your username and password:
- Change your password immediately at https://samweb.shsu.edu
- Click the IT@Sam Menu
- Select Account password change
- Notify the IT@Sam Service Desk
IT Security has contacted the appropriate parties to disable and remove the malicious site.
For questions or trouble resetting your password, contact the IT@Sam Service Desk.
IT@Sam will perform emergency network maintenance on Monday, September 10, beginning at 11:59 PM. During this maintenance a 15 minute outage to the wireless network is expected. We appreciate your patience.
Today at approximately 2:45 pm we experienced a hardware failure that impacted most SHSU technology services. This outage included phone service, email, website, and Internet access among others. The issue was identified and resolved by 3:05 pm and services began to come back online. With this type of outage, full restoral of services can take some time. We appreciate your patience as systems continue to normalize.
This issue was a localized power outage in the data center. We sincerely apologize for the inconvenience that this has caused.
We are experiencing a hardware failure impacting access to most SHSU services. Including phone, email and website access. We have technicians working now to resolve. We apologize for any inconvenience this may be causing. We will update you once we have a resolution.
***UPDATE 3:34 PM***
Services are coming back online. Please be aware that this process could take some time.
Banner access is now protected by two-factor authentication. This includes all Banner Administrative Programs (formerly INB) and SSB applications. If you have not done so already, you will be required to enroll prior to logging into any Banner applications such as your timesheet or leave report.
How to Enroll
- Download Duo Mobile by Duo Security, Inc. (Google Play or Apple App Store).
- Enroll from your desktop computer.
SHSU implemented two-factor authentication for Banner to increase security by requiring a second device (like your smartphone) to verify your identity. This prevents anyone from logging in to Banner, even with a compromised password.
You will now be prompted for two-factor authentication for the first Banner program that you access (on and off campus) once every 7 days.
For additional information, visit http://www.shsu.edu/duo or view the Duo Guide to Two-Factor Authentication. Should you have any questions, concerns, or trouble enrolling, please contact the IT@Sam Service Desk.