Scheduled Network Maintenance

On Saturday, August 12, 2017, beginning at 8 a.m. and concluding at 5:00 p.m., the network will undergo maintenance in several buildings across campus (see list below). This maintenance will cause a service outage. The service outage is expected to last 2 hours, but could potentially last the entire maintenance window. During this outage, access to resources such as phone, e-mail, banner, blackboard, My Sam, and S drives will be unavailable in the buildings affected. Please save your work often or make appropriate plans around this scheduled maintenance.

  • Texas Research Institute for Environmental Studies (Sam South)
  • Criminal Justice Projection Booth (above main auditorium)
  • Weight Training Facility
  • Recreational Sports Center
  • Lowman Student Center
  • Newton Gresham Library

Campus Phishing Alert July 17, 2017

An e-mail sent today claimed that your account was recently signed in from an unknown location. The e-mail had a subject of “Account Verification” and looked like the example below.

Screenshot of the phishing emailIT@Sam has blocked the website contained in the message as well as the delivery of additional e-mails to prevent the disclosure of additional login credentials.

If you still have an e-mail in your inbox with the subject of “Account Verification,” please delete the e-mail. No further action is required.

If you have already visited the site and entered your username and password, please

  • change your password as soon as possible at https://samweb.shsu.edu, by clicking on the IT@Sam menu, then on Account Password Change; and
  • contact the Service Desk (this will help us determine the magnitude of the Phishing incident).

Please contact the Service Desk at (936) 294-1950 should you have any questions, concerns, or trouble resetting your password.

Network Connectivity Issues Update

In an effort to resolve network connectivity issues, we plan to reboot our firewall tonight at midnight. During this time, you can expect about a half hour outage.

Should this plan change, we will let you know. In the meantime, we apologize for any inconvenience caused and thank you for your patience as we work to resolve the issue.

If you have any questions regarding the issue, please contact the Service Desk.