Techie Tuesday

This week we’re giving a big Bearkat welcome to Glen Piper, our new Service Desk Manager in Client Services!

Glen is excited to get to know everyone he will be working with, especially at the Service Desk. “Through this process I hope to then be able to lead them to provide even better levels of service to our clients here at Sam Houston State University.”

When you see Glen, say hello and maybe talk a little Fantasy Football. The new football season is right around the corner!

glen piper

E-mail Delivery Issue

Update 1:56 PM:
This issue appears to have been resolved by Microsoft. Please continue to report any additional problems to the Service Desk at x4-1950 or


Original Statement:
There is currently an issue reported that outbound mail traffic is not being delivered. This appears to be an issue with Microsoft Online services and their engineers are currently working to assess and remedy. IT@Sam will post new information as it is received. This does not impact e-mail being sent from one SHSU e-mail address to another or inbound e-mail traffic.

Techie Tuesday

This week, we’re catching up with Rose Kader, our assistant to the associate vice president of Enterprise Services. Rose loves the team she works with! She mainly focuses on providing administrative support in the areas of budget and reporting to keep the University’s enterprise system moving forward and efficient. She also handles personnel matters, travel, purchases, and other routine administrative functions.

The next time you see Rose, say hello and ask her about one of her travel or outdoor adventures!

rose kader

Lync is now Skype for Business

You may have noticed that Lync has a new name this morning. Microsoft Office updates this weekend included Lync’s rebranding to Skype for Business. The most notable change will be the Start Menu shortcut and icon.  Here is what it will look like in the start menu:


When scheduling online meetings in Outlook, you’ll see the Skype Meeting icon instead.


Meeting invitation verbiage will ask you to join a Skype Meeting.


More updates to the look and feel of Skype for Business will be coming later in the year. If you have any questions, contact the Service Desk at 4-HELP or

Cable TV Update

television-remote-control-525705_1280Suddenlink Communications, Sam Houston State University’s cable TV service provider, upgraded their television service offerings today to a suite of fully digital channels.  As a result of the upgrade, you may be experiencing problems viewing your cable TV channels.  If you are experiencing an outage (loss of channels) you will need to re-scan the channels from your TV’s menu options.

In order to determine how to re-scan the TV channels, you may either refer to your television’s operating manual or you may contact Suddenlink’s technical support hotline at 1-800-490-9604 (enter “1” for business, “1” for existing account, “936-294-1300” for service number, and “77341” for zip code).

 If you are still unable to re-scan your TV channels, please contact IT@SAM at 936-294-1950 or  Thank you for your patience as we work through this upgrade.

For additional information, you can view the Statement from Suddenlink.