Solution: Delayed Services – Campus Desktop Computers

We have implemented a solution for all computers that will improve login times and ability to access the S drive. To complete this update, we are asking everyone to complete the below steps. Please note, the steps may seem repetitive but it is necessary to complete all four steps to update the setting.

  • Shut down your computer, wait 10 seconds
  • Turn your computer back on, wait for the login screen to come up. Do not log in.
  • Shut it down again using the power icon on the bottom right side of your screen and wait 10 more seconds
  • Turn your computer back on and log in

If you can easily login to your computer and access your documents and applications, then the update was successful. If this solution does not effectively work for you, please contact the IT@Sam Service Desk to let us know.

Additionally, we are restarting all computers overnight in labs and classrooms to ensure this problem does not occur tomorrow.

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
936.294.1950

NOTICE: Adobe Creative Cloud is Ending Temp. At-Home Access 8/15/2020

Adobe Creative Cloud is ending their temporary at-home access for their desktop apps on Saturday, August 15, 2020. Prior to this date, save any work located in these apps that you want to keep to your SHSU OneDrive or other preferred storage device, such as a hard drive or flash drive.

Students who are enrolled or registered for a class that requires Adobe Creative Cloud, such as art or mass communications, will still have access for their courses.

Additionally, all on-campus computer labs offer the Adobe Creative Cloud suite available for use regardless of your major or minor, simply sign in with your SHSU credentials. For your protection in the labs, our IT@Sam Labbies are practicing health and sanitation guidelines per the CDC.

  1. Face coverings are required
  2. Each computer, desktop and chair is sanitized after every use
  3. Social distancing is enforced with all workstations spaced 6-feet apart or with utilization of every other workstation. To accommodate this change, additional labs have opened to meet student needs

For questions regarding these procedures, please contact the IT@Sam Service Desk.

P.S. Adobe offers various FREE applications to assist you on-the-go with photo and video editing, graphic design and more.

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
936.294.1950

NOTICE: Required Network Outage 8/8/2020

Due to required maintenance, a SHSU network outage will occur from Saturday, August 8, 2020 at 7:00 p.m. to Sunday, August 9 at 7:00 a.m.

During this time, all campus technology including computers, phones, software and services (i.e. Banner, emailBlackboardZoom, etc.) will be unavailable at ALL SHSU locations. All software and services will still be accessible off campus via your personal computer or cell phone.

NOTE: If you are on-campus during this time, use your cell phone to contact 9-1-1 in the event of an emergency.

For questions or concerns regarding this outage, contact the IT@Sam Service Desk at 936-294-1950. 

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
(936) 294-1950

NOTICE: 7/6/2020 – Adobe Temporary At-Home Access Ending

Adobe Creative Cloud is ending their temporary at-home access for their desktop apps on Monday, July 6, 2020.

Adobe Creative Cloud is ending their temporary at-home access for their desktop apps on Monday, July 6, 2020. Prior to this date, save any work located in these apps that you want to keep to your SHSU OneDrive or other preferred storage device, such as a hard drive or flash drive.

Students who are enrolled or registered for a class that requires Adobe Creative Cloud, such as art or mass communications, will still have access for the course.

Additionally, all on-campus computer labs offer the Adobe Creative Cloud suite available for use regardless of your major or minor. For your protection in the labs, our IT@Sam Labbies are practicing health and sanitation guidelines per the CDC.

  1. Face coverings are required
  2. Each computer, desktop and chair is sanitized daily
  3. Social distancing is enforced with all workstations spaced 6-feet apart or with utilization of every other workstation. To accommodate this change, additional labs have opened to meet student needs

For questions regarding these procedures, please contact the IT@Sam Service Desk.

P.S. Adobe offers various FREE applications to assist you on-the-go with photo and video editing, graphic design and more.

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
936.294.1950

New Waiting Room and Passcode Requirement for Zoom

Zoom Logo

Zoom announced today a new requirement that all meetings have a Passcode (formerly Password) or a Waiting Room enabled beginning July 19, 2020. These new security measures give you added control over your meeting experience.

So what do you need to do? Nothing.

On July 19th, Zoom will automatically enable a Waiting Room for those meetings that do not have a Passcode or Waiting Room enabled.

Zoom has provided additional details in a comprehensive FAQ document on their Support page.