Upcoming Change to Email

laptop with a coffee mug

Hey Bearkats! We have exciting news. Your SHSU email account is moving to the cloud very soon.

Why? Great question.

This move will offer you many benefits including:

  • Up-to-date email account with new features and fixes: Microsoft updates their cloud products frequently to ensure you have the latest and greatest tools at your fingertips. In addition, instead of large updates that take time, you’ll see small changes as each automatic update occurs.
  • Access when you need it from anywhere: This benefit provides the same 99.9% guaranteed access rate that we’ve all come to love, from any device.
  • Larger inbox storage: Emails can be stored (with attachments) for large projects without having to worry about reaching your storage quota.
  • Email on the cloud can grow with us: SHSU is already has grown tremendously in just the last few years and this upgrade will grow with us for years to come with no impact to you or our email system.

What’s the catch? You caught us, there is a small one. We (IT@Sam) simply need you to be aware of a few actions (if applicable) that you might need to complete after your SHSU email account lands on the cloud. The list is so short we can fit it right into this article:

  • Mobile Email Applications: You will need to delete and re-add your email account on your Apple (Mail or Outlook app) or Android (Mail or Outlook app) device.
  • Windows Outlook:  You will simply re-enter your password when prompted.
  • Mac Outlook: You will need to delete and re-add your email account.
  • Outlook Web App: Clear your cache to ensure you are automatically redirected to the new Office 365 Outlook website from mail.shsu.edu to access your email.
  • Synced Contacts: Contacts that are synced from Exchange to your phone may temporarily disappear but will come back once you re-add your email account back to your phone.

If you have any questions or concerns about this upgrade, reach out to the IT@Sam Service Desk, we are happy to help!.

Data Privacy Day

Data Privacy Day

Data Privacy Day is an international event that takes place every year to educate and empower individuals to take charge of their data.

This year’s theme focuses on “owning your privacy” and one way to participate is to take time today to manage your privacy settings.

Simply review the privacy settings on all your devices and online services (THINK: phones, tablets, shopping accounts, social media, music accounts, etc.) to ensure that your information remains protected and in your control.

Remember, though this is an official day to promote data privacy, practicing these simple steps to manage your privacy can be done at any time. Data privacy is necessary every day and you never know when one of your settings may unintentionally get changed or when a new privacy setting option may show up.

For more information about data privacy and how you can protect your information at work, school and home, check out this “About Data Privacy Day” article from the National Cybersecurity Alliance.

Solution: Delayed Services – Campus Desktop Computers

We have implemented a solution for all computers that will improve login times and ability to access the S drive. To complete this update, we are asking everyone to complete the below steps. Please note, the steps may seem repetitive but it is necessary to complete all four steps to update the setting.

  • Shut down your computer, wait 10 seconds
  • Turn your computer back on, wait for the login screen to come up. Do not log in.
  • Shut it down again using the power icon on the bottom right side of your screen and wait 10 more seconds
  • Turn your computer back on and log in

If you can easily login to your computer and access your documents and applications, then the update was successful. If this solution does not effectively work for you, please contact the IT@Sam Service Desk to let us know.

Additionally, we are restarting all computers overnight in labs and classrooms to ensure this problem does not occur tomorrow.

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
936.294.1950

NOTICE: Adobe Creative Cloud is Ending Temp. At-Home Access 8/15/2020

Adobe Creative Cloud is ending their temporary at-home access for their desktop apps on Saturday, August 15, 2020. Prior to this date, save any work located in these apps that you want to keep to your SHSU OneDrive or other preferred storage device, such as a hard drive or flash drive.

Students who are enrolled or registered for a class that requires Adobe Creative Cloud, such as art or mass communications, will still have access for their courses.

Additionally, all on-campus computer labs offer the Adobe Creative Cloud suite available for use regardless of your major or minor, simply sign in with your SHSU credentials. For your protection in the labs, our IT@Sam Labbies are practicing health and sanitation guidelines per the CDC.

  1. Face coverings are required
  2. Each computer, desktop and chair is sanitized after every use
  3. Social distancing is enforced with all workstations spaced 6-feet apart or with utilization of every other workstation. To accommodate this change, additional labs have opened to meet student needs

For questions regarding these procedures, please contact the IT@Sam Service Desk.

P.S. Adobe offers various FREE applications to assist you on-the-go with photo and video editing, graphic design and more.

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
936.294.1950

NOTICE: Required Network Outage 8/8/2020

Due to required maintenance, a SHSU network outage will occur from Saturday, August 8, 2020 at 7:00 p.m. to Sunday, August 9 at 7:00 a.m.

During this time, all campus technology including computers, phones, software and services (i.e. Banner, emailBlackboardZoom, etc.) will be unavailable at ALL SHSU locations. All software and services will still be accessible off campus via your personal computer or cell phone.

NOTE: If you are on-campus during this time, use your cell phone to contact 9-1-1 in the event of an emergency.

For questions or concerns regarding this outage, contact the IT@Sam Service Desk at 936-294-1950. 

IT@Sam Service Desk
Academic Building I, Room 145
Sam Houston State University
ServiceDesk@shsu.edu
(936) 294-1950