Network Outages

We have experienced an issue with the campus network this weekend that has caused service outages. We have identified the issue and are working to permanently resolve it prior to Monday morning. This work may cause additional brief network outages while we resolve the problem. 

We sincerely apologize for the inconvenience.
IT@Sam Service Desk

ServiceDesk@shsu.edu

Academic Building I, Room 147

(936) 294-1950

Windows 10 upgrade coming soon

As you may have seen in the latest IT@Sam Newsletter, Windows workstations are scheduled for upgrade to Windows 10. This upgrade will begin after the conclusion of the Spring 2017 semester and should complete by the start of the Fall 2017 semester.

The look and feel for Windows 10 will be different, but most windows-10-logo-46fa00b9a1-seeklogo_comfunctionality will already be familiar to you. In addition to the change in the look and feel, there will be improvements including enhanced security, a new web browser, faster login times, and less disruptive future upgrades. Additional information and a timeline of updates will be included in upcoming IT@Sam Newsletters as well as online at www.shsu.edu/windows10.

Please take this upgrade into consideration as you and your department(s) make book adoptions and software requests for the next academic year.

Should you have any questions or concerns, please contact the Service Desk (ServiceDesk@shsu.edu or 936.294.1950).

Malware Protection Change

fireampTo protect computer workstations from malware (software that is intended to damage or disable computers and computer systems), Sam Houston State University uses a security tool by SourceFire called FireAMP. The malware discovery and analysis platform identifies advanced malware threats, and provides data necessary to understand the scope of the threat and contain it.

Until recently, threats were stopped manually. Beginning January 20, 2017, FireAMP will automatically block suspicious activity and display a pop-up message.

sourcefire

If you believe that a block is unwarranted, please contact the IT@Sam Service Desk at 936-294-HELP or servicedesk@shsu.edu and we will explore the threat further.

For questions, or to report issues, please contact IT@Sam Service Desk.

Important Notice from IT Security

Many people received an e-mail earlier today claiming to be an important Blackboard message. The e-mail had a subject of “Important Message.” or “New Important Message.” and looked like the example below.
bb-emailThe link included in the message was directed to a malicious site that requests your username and password. IT Security has contacted the appropriate parties in order for them to remove the malicious site.

If you still have an e-mail in your inbox with the subject of “Important Message.” or “New Important Message.”, please delete the e-mail.

If you have already visited the site and entered your username and password, please change your password as soon as possible at https://samweb.shsu.edu, by clicking on the IT@Sam menu, then on Account Password Change.

Please contact the Service Desk at servicedesk@shsu.edu or (936) 294-1950 should you have any questions, concerns, or trouble resetting your password.

CHSS 130 Computer Lab Closed

The College of Humanities and Social Sciences, room 130, computer lab will be closed due to flooding and clean up efforts. If you normally use this lab, we encourage you to instead use the Newton Gresham Library, room 200, or the White Hall, room 120, labs. We expect that CHSS 130 will reopen by the end of the day on Friday, October 28.