Corrupt Profiles

A little background before we get started…
A profile is what allows you to access the same printers, software, and settings no matter where you log in. That information travels or “roams” with you. What makes that happen is that your profile is stored on a server (FS1 for Faculty/Staff and FS3 for students). When you log in the information is downloaded to the computer you are using and then when you log off the information is then uploaded back to the server.

First of all, what is a corrupt profile?
Some of the tell-tale signs of a corrupt profile are:

  1. The left side of your Start menu is empty.
  2. When you try to add a printer, you get a message about having insufficient access or your access is denied.
  3. A lot of your settings that you have for your programs are no longer there. For example, you may have to set up your email account again or your wallpaper image has changed.
  4. You may get a message that not all network drives could be connected.
  5. Things just generally look weird or not right.

What causes a corrupt profile?
The short answer is that something happened during the download/upload process that caused the problem. This could be a network “hiccup,” a hardware failure on the PC, or even the server is having trouble. This is why we strongly suggest that you reduce your profile size to as small as it can be. The larger the profile, the longer it’s going to take you to log in and out and therefore a greater chance of corrupting. The optimal size is for a profile is for it to be less than 75MB.

How do I reduce the size of my profile?
The main thing to do is to not store files on your desktop. Make sure that you are storing the actual files on your S drive or the T drive. You can create shortcuts to those files, but the actual files need to be stored in a place that is more stable. If you need assistance in this process, we encourage you to check out the software guide or contact the Helpdesk at your convenience. We’d be happy to help you.

Author: lucrecia chandler

ITSM & Communications Manager for IT@Sam