SHSU’s connection to the Internet is down

AT&T has reported to us that they have a fiber cut this morning on the curcuit that provides SHSU’s Internet service. All off-campus e-mail, Internet, and Internet-based credit card transactions are unavailable until AT&T has repaired the damage.

We are activating our disaster recovery plan to bring up a minimal web presence on our servers.

As it’s AT&T that is handling, we cannot answer as to the length of time—-but experience has indicated that a “cut” can take several hours to locate and repair. Hopefully it will turn out to be something simpler. We will keep you posted as we hear back from AT&T.

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UPDATE: The fiber was restored just before 10:00 AM today. You should now be able to access outside sites.

Author: shsuservicedesk

The IT@Sam Service Desk is part of the Client Services group of the Division of Information Technology Services at Sam Houston State University.