10-Minute Promise Ensures Rapid Response for Classroom and Lab Tech Support

Information Resources (IR) and Distance Education & Learning Technologies for Academics (DELTA) have partnered to provide the 10-Minute Promise, a new level of service to support classroom instruction.

Beginning in spring 2011, all technical support calls that occur during a class will be treated as top priority. For these calls, you have our shared promise that we will do our best to have a technician in your classroom within 10 minutes of your call.

Read about it in IR Update!

Author: shsuservicedesk

The IT@Sam Service Desk is part of the Client Services group of the Division of Information Technology Services at Sam Houston State University.