This new icon on your SHSU desktops will connect you directly to a Service Desk Technician. The support portal website(https://support.shsu.edu/) will load after you click the IT@Sam Help icon on your desktop.
To use the Support Portal:
- Choose the type of issue you are having from a drop-down list
- Fill in your name
- Describe what is happening in your own words
- Submit your issue
After submitting your issue a “Chat With Support” window will open asking you to accept or decline our assistance. Please accept so that one of the Service Desk Technicians can assume control of your machine and begin to resolve the issue.
Also on the Support Portal page are Self-Service and Technology Notices links. The first Self-Service link goes to our technology guides, the second link will open up the IT@Sam Work Order system to a page that will list all of your currently open work orders, and the third and final link will create a new blank work order for you to submit. The Technology Notices links will change over time and will be used as a place to distribute notices and interruptions of service in the future.
If you have any questions or concerns about this please read this handout and/or contact the IT@Sam Service Desk at 4-Help.