Printing in Computer Labs

IT@Sam has been working with Microsoft and HP to resolve a persistent anomaly that we have seen in the labs since the campus-wide Windows 7 upgrade.  The problem is characterized by some printers inability to be connected to a person’s computer account.  We have developed a workaround that resolves the issue when the computer is restarted.  We understand the inconvenience this causes for both faculty and students in labs and will implement a more permanent, non-intrusive solution as soon as one is available.  Please help us communicate the following to all faculty in your department.

If an issue is being experienced while working in a lab with the printer, please restart the computer by going to Start, click on the arrow to the right of Log Off and choose Restart.  It is important that the Restart option is chosen as opposed to just Log Off.  Once the computer has restarted, if there continue to be issues with the printer, please contact the Service Desk at the expedited faculty/staff line, x4-HELP (4357).


Author: lucrecia chandler

ITSM & Communications Manager for IT@Sam