Major upgrades to Network, Internet connections

Eat ‘em up Kats, it’s Friday again! We’re one week closer to Fall and football season. Are you ready? There’s so many things happening with technology on campus to make sure you are, so read on for what’s happening. IT@Sam won’t be slowing down anytime soon.

Now, for the big news in tech updates this weekend: Network Router, Internet Explorer and Internet connection upgrades! If you will be on campus during these times, please make note of these system downtimes:

Upgrade Internet Explorer to Version 11

On Friday, August 8 at 6 pm, IT@Sam will upgrade Internet Explorer from version 9 to version 11. The browser will be upgraded on all campus managed Windows workstations and the system.

Network Routers (6500 Code) Upgrade

On Friday, August 8, 6–10pm, IT@Sam will upgrade Network Routers across campus. Clients will experience total loss of network access for no more than 30 minutes within this time period. This will affect computer access, all wireless access, all telephone service and all network connected devices including fire alarms. All services should be restored by 10pm.

TouchNet Data Center Maintenance

On Friday, August 8, from 2-6 am, TouchNet will be performing routine maintenance on servers in their Data Center. Credit Card payments may be intermittently unavailable during this time.

Upgrade to Internet Connection

On Saturday, August 9, from 10 am to 12 pm, the SHSU Internet connection will be upgraded from a 1-Gigabit connection to a 10-Gigabit connection. This change is required to give us additional resources for computing needs. An outage at 10am lasting approximately 15 minutes as well as additional intermittent outages are expected throughout this change. During these outages, SHSU Services will be unavailable from off-campus workstations, and the Internet will be unavailable from on-campus workstations.

As always, we want to keep you up-to-date. Here are a few system maintenance and upgrades to make note of for the new week, starting Monday:

TK20 – Vendor upgrade

TK20 will be upgrading the service at during the hours of 6 AM to 10 AM Monday August 11, 2014. There will be a short downtime during the maintenance window where clients are unable to access the service.

Deploy Adobe Creative Cloud to PCs

On Wednesday, August 13 from 9-11 pm, all campus managed PCs will experience a service outage to allow for the removal of Adobe CS 6, and the installation of Adobe Creative Cloud including Dreamweaver, Fireworks, Illustrator, InDesign, and Photoshop

Deploy Adobe Creative Cloud to Macs

On Wednesday, August 13 from 6-8 pm, all managed Macs on campus will experience a service outage to allow for the removal of Adobe CS 6, and the installation of Adobe Creative Cloud including Dreamweaver, Fireworks, Illustrator, InDesign, and Photoshop. This will be pushed to compatible managed Mac OSX machines to include Mavericks 10.9 and Mountain Lion 10.8.  This software will also be available as On Demand from the Absolute Manage Installation menu.

Deploy Java 7 Update to Faculty/Staff Workstations

On Thursday, August 14, between 6-10 pm, Java will be updated on all campus managed Windows workstations for faculty/staff that have an older version of Java 7.

Deploy SAS 9.4 (Windows)

On Friday, August 15, between 9-10 pm, SAS 9.4 for Windows will be deployed to all labs and classrooms and faculty/staff who need it.

One more notice before you head off to enjoy your Friday.

Change Freeze 8/22 through 8/30

Once August 22 is here, IT@Sam will only make system changes that are considered an Emergency or to restore a system to proper working order. This is called our Change Freeze, which will be in effect until August 30. This Change Freeze is put into place so that the processes used to enroll students and prepare courses are not adversely impacted.

If you have any questions, please feel free to contact IT@Sam Service Desk by phone: (936) 294-1950 (Students), (936) 294-HELP (Faculty/Staff), email:, or live support: And, don’t forget to follow us on Twitter and Facebook (SHSU Service Desk) for up-to-date information.