Suddenlink Communications, Sam Houston State University’s cable TV service provider, upgraded their television service offerings today to a suite of fully digital channels. As a result of the upgrade, you may be experiencing problems viewing your cable TV channels. If you are experiencing an outage (loss of channels) you will need to re-scan the channels from your TV’s menu options.
In order to determine how to re-scan the TV channels, you may either refer to your television’s operating manual or you may contact Suddenlink’s technical support hotline at 1-800-490-9604 (enter “1” for business, “1” for existing account, “936-294-1300” for service number, and “77341” for zip code).
If you are still unable to re-scan your TV channels, please contact IT@SAM at 936-294-1950 or firstname.lastname@example.org. Thank you for your patience as we work through this upgrade.
For additional information, you can view the Statement from Suddenlink.