Phone System Problem – 6/27/16

UPDATE 4:45 p.m.:
Technicians have had success in isolating the problem and will continue to work this evening with vendors to resolve issues. Another update will be provided no later than 8 a.m. on Tuesday, June 28.

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UPDATE: 1:30 p.m.:
Technicians and the vendor are still troubleshooting to isolate the problem.

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UPDATE 10:30 a.m.:
Affected telephone extensions have been forwarded to the university switchboard. There is still no ETA on resolution.

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We are aware of an issue with the phone system that is preventing some departments from receiving calls. Those departments affected are:

  • IT@Sam Service Desk (x4-1950, x4-4357)
  • Financial Aid (x4-1774)
  • Admissions (x4-1828)
  • Registrar’s Office (x4-1040, x4-1052)
  • Bursar’s Office (x4-1083)
  • UPD (x4-1800)
  • Newton Gresham Library (x4-1614)
  • Bookstore (x4-1862)
  • Correspondence Office (x4-1005)
  • Main Line for The Woodlands Center (x2-5000)
  • Human Resources (x4-1070)
  • Coliseum (x4-1740)
  • Health Center (x4-1805)
  • Public Relations (x4-1826)
  • Physical Plant (x4-1868)
  • Recreational Sports (x4-1966)
  • Nursing (x4-2300)
  • LEMIT (x4-4600)

Technicians are working with vendor support to resolve the issue as quickly as possible. We apologize for the inconvenience.

 

Author: lucrecia chandler

Cherwell, Communications, and Training Manager for IT@Sam