Apple released iOS 10 today. Many of those that downloaded the software early experienced installation issues with their iPad and iPhones requiring them to restore to factory settings.
We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.
While the issue has been corrected, you should always back up your device before performing any software upgrade, especially to the operating system.
As a reminder, the new iOS is only supported on the following devices.
- iPod Touch – 6th Generation
- iPad Mini (2-4), iPad 4th Generation, iPad Air and Air 2, iPad Pro
- iPhone 5 – 7/7Plus