Reminder: Update Expiring Passwords

The holiday break is fast approaching. If you need to work over the break and your password is set to expire soon, please take time now to update your password. If you need help in resetting your password, follow the steps outlined in our tutorial.

While you are updating your password, please also take time to update your off-site contact email address.  Having an off-site email address on file allows you to use self-service to reset your password in the event that it expires before you are able to reset it. Follow the steps located at the bottom of our tutorial to update your email address.

The Service Desk will close at 5 P.M. on Wednesday, December 20, and will not reopen until 8 A.M. on Tuesday, January 2.

Happy Holidays!

Telephone System Upgrade

Cisco telephone on a desk

On Thursday, December 14, beginning at 8 pm, and concluding on Friday, December 15, 2017 at 5 pm, the telephone system will undergo maintenance. This maintenance will cause a brief outage of telephone services including office telephones, emergency towers, and voicemail. The service outage will be rolling and is expected to last less than five minutes per telephone device. Please make appropriate plans around this scheduled maintenance.

As always, please contact us if you have any questions or concerns.

National Cyber Security Awareness Month

Poster that states October is National Cyber Security Awareness Month. Securing the Internet is our shared responsibility. Get involve and promote a safer internet for everyone.National Cyber Security Awareness Month (NCSAM) – observed every October—was created as a collaborative effort between government and industry to ensure every American has the resources they need to stay safer and more secure online.

We lead Internet-connected, digital lives, even when we are not directly connected to the Internet. The Internet is a shared resource and securing it is Our Shared Responsibility. Everyone has a role in securing their part of cyberspace, including the devices and networks they use.

Throughout the month, IT@Sam will share tips and resources to help you implement stronger security practices. Together we can create a digital society that is safer and more resistant from cyber-attacks.

For additional information read A History of NCSAM.

Campus Phishing Alert July 17, 2017

An e-mail sent today claimed that your account was recently signed in from an unknown location. The e-mail had a subject of “Account Verification” and looked like the example below.

Screenshot of the phishing emailIT@Sam has blocked the website contained in the message as well as the delivery of additional e-mails to prevent the disclosure of additional login credentials.

If you still have an e-mail in your inbox with the subject of “Account Verification,” please delete the e-mail. No further action is required.

If you have already visited the site and entered your username and password, please

  • change your password as soon as possible at https://samweb.shsu.edu, by clicking on the IT@Sam menu, then on Account Password Change; and
  • contact the Service Desk (this will help us determine the magnitude of the Phishing incident).

Please contact the Service Desk at (936) 294-1950 should you have any questions, concerns, or trouble resetting your password.