E-mail Delivery Issue

Update 1:56 PM:
This issue appears to have been resolved by Microsoft. Please continue to report any additional problems to the Service Desk at x4-1950 or servicedesk@shsu.edu.


Original Statement:
There is currently an issue reported that outbound mail traffic is not being delivered. This appears to be an issue with Microsoft Online services and their engineers are currently working to assess and remedy. IT@Sam will post new information as it is received. This does not impact e-mail being sent from one SHSU e-mail address to another or inbound e-mail traffic.

Cable TV Update

television-remote-control-525705_1280Suddenlink Communications, Sam Houston State University’s cable TV service provider, upgraded their television service offerings today to a suite of fully digital channels.  As a result of the upgrade, you may be experiencing problems viewing your cable TV channels.  If you are experiencing an outage (loss of channels) you will need to re-scan the channels from your TV’s menu options.

In order to determine how to re-scan the TV channels, you may either refer to your television’s operating manual or you may contact Suddenlink’s technical support hotline at 1-800-490-9604 (enter “1” for business, “1” for existing account, “936-294-1300” for service number, and “77341” for zip code).

 If you are still unable to re-scan your TV channels, please contact IT@SAM at 936-294-1950 or servicedesk@shsu.edu.  Thank you for your patience as we work through this upgrade.

For additional information, you can view the Statement from Suddenlink.

Campus-Wide Electrical Outage – Saturday, May 23

Beginning at approximately 7:00 a.m. on Saturday, May 23, 2015, Entergy, our electrical supplier, will require a total electrical outage at our campus facilities to perform important repairs to the main sub-station on the north side of campus. This outage should last about 5 hours, ending at noon.

To protect your computing resources, IT@Sam strongly suggests that, before leaving for the day or week, to save all your work, log off, and shut down your computer(s). We also recommend that you turn off or shut down any peripheral computing equipment (such as printers, scanners, etc.). Should you have any issues when you return to work, please contact the Service Desk (4-HELP; servicedesk@shsu.edu; support.shsu.edu) for assistance. The Service Desk will also open early following the Memorial Day holiday at 7:30 a.m. on Tuesday, May 26, if you need to report any issues.