Network Outages

We have experienced an issue with the campus network this weekend that has caused service outages. We have identified the issue and are working to permanently resolve it prior to Monday morning. This work may cause additional brief network outages while we resolve the problem. 

We sincerely apologize for the inconvenience.
IT@Sam Service Desk

ServiceDesk@shsu.edu

Academic Building I, Room 147

(936) 294-1950

Important Notice from IT Security

Many people received an e-mail earlier today claiming to be an important Blackboard message. The e-mail had a subject of “Important Message.” or “New Important Message.” and looked like the example below.
bb-emailThe link included in the message was directed to a malicious site that requests your username and password. IT Security has contacted the appropriate parties in order for them to remove the malicious site.

If you still have an e-mail in your inbox with the subject of “Important Message.” or “New Important Message.”, please delete the e-mail.

If you have already visited the site and entered your username and password, please change your password as soon as possible at https://samweb.shsu.edu, by clicking on the IT@Sam menu, then on Account Password Change.

Please contact the Service Desk at servicedesk@shsu.edu or (936) 294-1950 should you have any questions, concerns, or trouble resetting your password.

CHSS 130 Computer Lab Closed

The College of Humanities and Social Sciences, room 130, computer lab will be closed due to flooding and clean up efforts. If you normally use this lab, we encourage you to instead use the Newton Gresham Library, room 200, or the White Hall, room 120, labs. We expect that CHSS 130 will reopen by the end of the day on Friday, October 28.

Apple iOS 10 Release Caution

Apple released iOS 10 today. Many of those that downloaded the software early experienced installation issues with their iPad and iPhones requiring them to restore to factory settings.

We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.

While the issue has been corrected, you should always back up your device before performing any software upgrade, especially to the operating system.

As a reminder, the new iOS is only supported on the following devices.

  • iPod Touch – 6th Generation
  • iPad Mini (2-4), iPad 4th Generation, iPad Air and Air 2, iPad Pro
  • iPhone 5 – 7/7Plus

 

Banner Finance Unavailable 9/14/16

On Wednesday, September 14, beginning at 5:00 p.m. and concluding at 8:00 p.m., Banner Finance (INB Finance and Self Service Finance) will be unavailable for the final round of fiscal year-end roll processing. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance sessions before 5:00 p.m. on September 14, 2016.