Phone Issue Resolved

Our technicians and vendors were able to find and resolve the underlying problem that caused the phone system problem on Monday, June 27. All workarounds that were put in place to restore service have been removed and the phone system is operating as expected.

Please do not hesitate to contact the Service Desk at (936) 294-1950 if you experience any new or continued phone service problems.

Phone System Problem – 6/27/16

UPDATE 4:45 p.m.:
Technicians have had success in isolating the problem and will continue to work this evening with vendors to resolve issues. Another update will be provided no later than 8 a.m. on Tuesday, June 28.

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UPDATE: 1:30 p.m.:
Technicians and the vendor are still troubleshooting to isolate the problem.

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UPDATE 10:30 a.m.:
Affected telephone extensions have been forwarded to the university switchboard. There is still no ETA on resolution.

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We are aware of an issue with the phone system that is preventing some departments from receiving calls. Those departments affected are:

  • IT@Sam Service Desk (x4-1950, x4-4357)
  • Financial Aid (x4-1774)
  • Admissions (x4-1828)
  • Registrar’s Office (x4-1040, x4-1052)
  • Bursar’s Office (x4-1083)
  • UPD (x4-1800)
  • Newton Gresham Library (x4-1614)
  • Bookstore (x4-1862)
  • Correspondence Office (x4-1005)
  • Main Line for The Woodlands Center (x2-5000)
  • Human Resources (x4-1070)
  • Coliseum (x4-1740)
  • Health Center (x4-1805)
  • Public Relations (x4-1826)
  • Physical Plant (x4-1868)
  • Recreational Sports (x4-1966)
  • Nursing (x4-2300)
  • LEMIT (x4-4600)

Technicians are working with vendor support to resolve the issue as quickly as possible. We apologize for the inconvenience.

 

Change to Off Campus Dialing Coming Soon

Beginning August 15, when making an off campTelephoneus call, you will dial 8, rather than 9, for an outside line. This applies to both local, off-campus and long distance calls.

In collaboration with local law enforcement this change is designed to reduce the number of accidental calls made to 911. During accidental calls, most callers simply hang up when the error is realized. This requires 911 operators to follow up by phone, or sometimes dispatch emergency responders. These practices are consistent with 911 laws that require verifiable contact and confirmation that the caller is okay allowing the 911 Call Center to disregard the call.

Dialing 911 from a campus phone will continue to work in case of emergencies. After August 15 if you place an off campus call by dialing 9-1-###-### or 9-###-####, you will hear an automated message reminding you to dial 8 instead.

Suspicious E-mail

We have noticed several inbound e-mails with an attachment of the following format: username_severalnumbers.zip. This attachment name changes with each e-mail received. Our System Administrator team has blocked this e-mail from being delivered moving forward. Please delete the message without opening it if you have received one.

Office 365 Now Available

Office 365 is now available for all current SHSU students, faculty, and staff. This update will not replace the current Office versions installed on SHSU computers, but will be an enhancement to the current Home Use Program (HUP).

With Office 365, you now have one terabyte of OneDrive storage and access to a free download of Office 2013 for PCs and Office 2011 for Macs. Office 2016 will be available for download in February.

To access your Office 365 account, go to https://login.microsoftonline.com/. Enter your official SHSU e-mail address (ex., @abc123@shsu.edu) – rather than your alias – and click sign-in. You will be redirected to the SHSU login page where you will enter your SHSU credentials. Your initial login will take about five minutes as Office 365 creates your account.

Office 365 comes with access to the following online versions of Microsoft software:

  • OneDrive (with 1 Terabyte of storage)
  • Word Online
  • PowerPoint Online
  • Excel Online
  • OneNote Online
  • Sway
  • Delve

Microsoft has compiled various YouTube tutorials for Office 365 products and functions with which you may be unfamiliar.

Please note that Office 365 is a Microsoft cloud service subscription that requires an Internet connection for full access to OneDrive storage and other Office 365 programs and features. Please ensure that you maintain a second copy of critical files on your S drive or other storage location.

Contact the Service Desk at 936-294-1950 or servicedesk@shsu.edu if you have any questions, concerns, or login issues.