Suspicious E-mail

We have noticed several inbound e-mails with an attachment of the following format: This attachment name changes with each e-mail received. Our System Administrator team has blocked this e-mail from being delivered moving forward. Please delete the message without opening it if you have received one.

Office 365 Now Available

Office 365 is now available for all current SHSU students, faculty, and staff. This update will not replace the current Office versions installed on SHSU computers, but will be an enhancement to the current Home Use Program (HUP).

With Office 365, you now have one terabyte of OneDrive storage and access to a free download of Office 2013 for PCs and Office 2011 for Macs. Office 2016 will be available for download in February.

To access your Office 365 account, go to Enter your official SHSU e-mail address (ex., – rather than your alias – and click sign-in. You will be redirected to the SHSU login page where you will enter your SHSU credentials. Your initial login will take about five minutes as Office 365 creates your account.

Office 365 comes with access to the following online versions of Microsoft software:

  • OneDrive (with 1 Terabyte of storage)
  • Word Online
  • PowerPoint Online
  • Excel Online
  • OneNote Online
  • Sway
  • Delve

Microsoft has compiled various YouTube tutorials for Office 365 products and functions with which you may be unfamiliar.

Please note that Office 365 is a Microsoft cloud service subscription that requires an Internet connection for full access to OneDrive storage and other Office 365 programs and features. Please ensure that you maintain a second copy of critical files on your S drive or other storage location.

Contact the Service Desk at 936-294-1950 or if you have any questions, concerns, or login issues.

E-mail Delivery Issue

Update 1:56 PM:
This issue appears to have been resolved by Microsoft. Please continue to report any additional problems to the Service Desk at x4-1950 or


Original Statement:
There is currently an issue reported that outbound mail traffic is not being delivered. This appears to be an issue with Microsoft Online services and their engineers are currently working to assess and remedy. IT@Sam will post new information as it is received. This does not impact e-mail being sent from one SHSU e-mail address to another or inbound e-mail traffic.

Cable TV Update

television-remote-control-525705_1280Suddenlink Communications, Sam Houston State University’s cable TV service provider, upgraded their television service offerings today to a suite of fully digital channels.  As a result of the upgrade, you may be experiencing problems viewing your cable TV channels.  If you are experiencing an outage (loss of channels) you will need to re-scan the channels from your TV’s menu options.

In order to determine how to re-scan the TV channels, you may either refer to your television’s operating manual or you may contact Suddenlink’s technical support hotline at 1-800-490-9604 (enter “1” for business, “1” for existing account, “936-294-1300” for service number, and “77341” for zip code).

 If you are still unable to re-scan your TV channels, please contact IT@SAM at 936-294-1950 or  Thank you for your patience as we work through this upgrade.

For additional information, you can view the Statement from Suddenlink.