Scheduled Network Maintenance

On Saturday, August 12, 2017, beginning at 8 a.m. and concluding at 5:00 p.m., the network will undergo maintenance in several buildings across campus (see list below). This maintenance will cause a service outage. The service outage is expected to last 2 hours, but could potentially last the entire maintenance window. During this outage, access to resources such as phone, e-mail, banner, blackboard, My Sam, and S drives will be unavailable in the buildings affected. Please save your work often or make appropriate plans around this scheduled maintenance.

  • Texas Research Institute for Environmental Studies (Sam South)
  • Criminal Justice Projection Booth (above main auditorium)
  • Weight Training Facility
  • Recreational Sports Center
  • Lowman Student Center
  • Newton Gresham Library

Network Connectivity Issues Update

In an effort to resolve network connectivity issues, we plan to reboot our firewall tonight at midnight. During this time, you can expect about a half hour outage.

Should this plan change, we will let you know. In the meantime, we apologize for any inconvenience caused and thank you for your patience as we work to resolve the issue.

If you have any questions regarding the issue, please contact the Service Desk.

Windows 10 Pre-Deployment Reminder

Windows 10 is ComingFaculty and Staff PC workstations across campus are scheduled for upgrade to Windows 10 within the next couple weeks beginning Saturday, May 20, 2017. In preparation, please make sure you have completed the following:

  • Save your data from your C drive to OneDrive or your S drive. Otherwise, your data will be lost when your computer is reimaged.
  • Gather any passwords you may have saved in your web browser. Your connection with websites you use passwords and/or security questions will need to be re-established. Click here for details.
  • Verify any locally installed software (not managed by IT) or hardware (webcams, printers, scanners, etc.) are Windows 10 compatible through the vendor’s website.
  • Lastly, to aid in transferring your account settings to the Windows 10 environment, please log off, but do not power off, your workstation every day before you leave for the day.

Some things you should be aware of:

  • During the deployment, if we are unable to communicate with your machine, your upgrade will be rolled within the next 24-72 hours.
  • Should we run into difficulties, we may need to enter your office to work directly with your machine to restore service prior to the start of the workday. If this happens, we will leave either a business card or a note letting you know we were there.
  • With Windows 10, the Internet browser defaults to Edge. If you use Cognos, Internet Native Banner (INB) or Banner Document Management (BDM), you will need to access these applications through Internet Explorer. We have created a guide to show you how to pin Internet Explorer to the Start Menu.

For additional information and assistance, visit the Windows 10 website. And the Windows 10 Preparedness Checklist.

Please do not hesitate to contact the IT@Sam servicedesk@shsu.edu with any questions or concerns.

Windows 10 Preparedness Checklist

windows-10-logo-46fa00b9a1-seeklogo_comWindows 10 is an operating system that will replace Windows 7 on SHSU desktops beginning in Summer 2017. This new operating system amplifies productivity and provides protection against modern security threats. Below is a checklist of things to do before the update is pushed out to campus.

  1. BACK UP DATA
    Anything saved on the local computer including files and software will be lost during the upgrade process. The upgrade will be pushed remotely May 18 – 31, 2017; take time to back up data stored on your C drive to your S drive or OneDrive now. If you need assistance, please call the IT@Sam Service Desk (4-HELP).

    • Move locally stored data on the C drive to your S drive or OneDrive.
    • Save copies of email signatures, sticky notes, etc. to a Word document.
    • Export and save bookmarks and favorites from web browsers (i.e. Internet Explorer or Chrome).
  2. CHECK PERIPHERALS
    If you have a local printer, scanner, or other peripheral device attached to your computer which was purchased over four years ago, it will need to be checked for compatibility. This can be done through the manufacturer’s website or by e-mailing the Service Desk (subject line of “Windows 10 compatibility”) with the make and model of the device.

    • Check PRINTER compatibility with Windows 10 via manufacturer website.
    • Check SCANNER compatibility with Windows 10 via manufacturer website.
    • Check the compatibility of any OTHER peripheral devices (i.e. label maker) with Windows 10 via manufacturer website.
    • Reinstall software for peripheral device (after operating system upgrade).
  3. CHECK APPLICATIONS
    If an application was installed manually on your computer, you will need to verify that the software is compatible with Windows 10. If it is compatible, the software will need to be reinstalled after the operating system upgrade.

    • Make a list of applications or software packages that are not provided by IT and locate the installation media (i.e. Blue Zone, Google Drive, Dropbox) to reinstall later. NOTE: Office 2016, Adobe Acrobat DC, Internet Explorer, Edge, OneDrive, and Identity Finder will be installed with the Windows 10 upgrade.

Click here to print the Windows 10 Preparedness Checklist.

For more information, visit the SHSU Windows 10 website.

Should you have any questions or concerns, please contact the Service Desk.