Winter break is a little over a week away! We know there are many last minute things to take care of before you sign off for the semester. While you will be out (and possibly signing in from home from time to time), we want you to make a note of these upgrades happening so that you can plan accordingly. Some of these upgrades will cause service outages, and the Service Desk will be operating on modified hours.
Service Desk Winter Break Hours
The Service Desk will have modified hours starting December 12.
December 12 – 22: 8 am – 5 pm, Monday – Friday
December 23 – January 3: Closed
January 4 – January 8: 8 am – 5 pm, Monday – Friday
The Service Desk will resume normal hours of operation on Monday, January 11.
Banner ERP Upgrades
On Friday, December 18, beginning at 6 pm and concluding at 1 am the Banner HR module will be upgraded to include the latest tax rules patches. The Banner system will be unavailable during this time. Please be sure that you are logged out of the system before maintenance begins.
SHSU Program Installation Menu Upgrade
Over the winter break the SHSU Program Installation Menu will be upgraded. This upgrade will allow users to manage what software they install and when. The new software will also allow for uninstalling optional software, a feature that was not previously available. You should notice no impact to your daily computing environment by this upgrade, other than the change to the interface.
Mail Server Upgrade – Exchange 2013
During the winter break, IT@Sam will be upgrading our e-mail system to Exchange 21013. This upgrade could cause a service interruption lasting anywhere from 15 minutes to 1 hour during the time that your mailbox is migrated to the new server. The moves will occur between Monday, December 28 and Friday, January 1 to minimize the impact of any downtime.
Before leaving for winter break, we recommend cleaning up mailboxes by deleting any unneeded e-mails and emptying the sent and deleted items folders. You will also want to ensure that you log off, or at least make sure that both Outlook and Lync are closed. This will help the upgrade process run more smoothly.
Deployment of Software Upgrades (Windows)
On Friday, December 18, beginning at 9:00 pm, the following software will be deployed to all Windows workstations: Java 8.65, Firefox 38.4.0, and Adobe Acrobat 11.0.13. Please be sure to save your work and log off of your computer prior to this time.