Welcome to the first edition of Techie Tuesday! Each Tuesday, we want you to get to know us. Four different departments make up IT@Sam–Client Services, Enterprise Services, Infrastructure and Support Services, and Project Management Office.
This week, meet Stephanie Graham from Client Services! Stephanie is a Technician I with our Tech Shop and loves to help troubleshoot campus-related technology maintenance issues and requests that come her way. Here’s what she has to say!
In case you missed our Cherwell Portal Announcements, tonight (Friday, April 17) starting at 6 pm and concluding at midnight, IT@Sam will perform maintenance on several systems that will cause a short downtime. Those systems that will experience downtime are Academic ArcGIS, Cherwell, OCLC/Illiad (Library System), Office Web Apps, PerfectForms, and Unicorn (Library System).
Other systems that will undergo maintenance where a downtime should not be experienced are Exhcange, Lync, Remote.shsu.edu, T2 Parking System, and StarRez.
Have you had a chance to check out our April Newsletter? We’ve spruced up our look, and we’re totally digging it. Let us know what you think about the new layout, and any other tips or stories you’d like to see at email@example.com.
Many of you have been joining us for our technology trainings. We’re excited for April! Check out our schedule for the month if you haven’t yet. Participants get their name thrown in a hat for every training they attend for a chance to win a few freebies, like Phyllis Highland.
Don’t forget that tax deadline is fast approaching! Check out our Security Tip this month for ways to avoid online tax scams.
We’ve also got some exciting news. SkillSoft online trainings will be available to you soon! On-demand training couldn’t get any better. This will provide SHSU employees access to over 130 courses that include many Microsoft and Adobe products. So stay tuned for more information in our May newsletter about it.
Also, don’t forget to mark your calendars faculty and staff! The deadline for submitting new (or upgrade) requests for software packages for the Fall 2015 semester is fast approaching. Submit your requests by May 1. You can read up on the options for submitting your requests in this month’s newsletter reminder.
We also sprinkled in a few other articles, including some fun tech facts in The Director’s Cut.
Don’t forget to follow us on Facebook, Twitter, and Instagram! We’re always posting fun tips, articles, and photos throughout the week.
Each week IT@Sam reserves Friday from 6pm until Saturday at 6am to perform routine system maintenance so as to lessen the impact to the campus community. This week, we are modifying that timeframe a bit due to the university closure at noon on Friday, April 3. This week our maintenance window will begin at noon.
Of the changes occurring this week, the only noticeable change will be to the SamWeb system. Starting at 1pm and concluding at 2pm this system will undergo maintenance that will require about a 10 minute system outage.
Enjoy the slightly shorter work week. Happy Spring!
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