Apple released iOS 10 today. Many of those that downloaded the software early experienced installation issues with their iPad and iPhones requiring them to restore to factory settings.
We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.
While the issue has been corrected, you should always back up your device before performing any software upgrade, especially to the operating system.
As a reminder, the new iOS is only supported on the following devices.
- iPod Touch – 6th Generation
- iPad Mini (2-4), iPad 4th Generation, iPad Air and Air 2, iPad Pro
- iPhone 5 – 7/7Plus
Since August 13, IT@Sam has been working on a long term solution that prevents Mac users from connecting to Remote Desktop Connection (RDC). As an interim solution, we ask that you connect to RDC using WINTS01.SHSU.EDU or WINTS02.SHSU.EDU rather than REMOTE.SHSU.EDU.
If you previously downloaded RDP 2.1.2 you will still encounter issues. IT@Sam is currently working with Microsoft to get this issue resolved soon. We apologize for the inconvenience.
A bug was released in the iOS 6.1 update for Apple devices that caused increased network traffic to Exchange (our e-mail server) and caused decreased battery life on the device. You are receiving the message as you are a person that has an Apple device (iPad or iPhone) that is running that iOS6.1 update. Apple has released iOS 6.1.2 that will correct this issue. Please update your Apple devices as soon as possible to avoid loss of service. You can find additional information about the bug in Apple’s Support Forums: http://support.apple.com/kb/TS4532?viewlocale=en_US&locale=en_US
If you have any questions, please contact the Service Desk at 936-294-1950.
On January 13, Apple issued an update that caused Java not to function on Macs if they were using a version of Java older than 7.11. Subsequently, this affected our ability to use any applications that use Java, specifically Banner INB. IT@Sam has been working on a solution to continue our use of the current Java version without upgrading to version 7.11 due to some incompatibility issues with Banner.
In the meantime, you should be able to use Remote.shsu.edu to access Banner INB. You can find instructions on how to access and log into remote.shsu.edu within our Technology Tutorials which can be accessed from the IT@Sam website. As always if you have any questions or concerns please give the Service Desk a call at 936-294-HELP.
Some have reported problems with syncing their Exchange email, contacts, and calendars with the new iOS 4 that was release recently for iPhone, iPod Touch, and iPad. If you happen to be experiencing this problem you can read more about it on The Microsoft Exchange Team Blog.