On Wednesday, September 14, beginning at 5:00 p.m. and concluding at 8:00 p.m., Banner Finance (INB Finance and Self Service Finance) will be unavailable for the final round of fiscal year-end roll processing. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance sessions before 5:00 p.m. on September 14, 2016.
On Wednesday, August 31, 2016, Banner Finance (INB Finance and Self Service Finance) will be unavailable for 3 hours beginning at 5:00 p.m. to run the first round (of two) Fiscal Year-End roll processes. Normal operations will resume upon completion of these processes. Please remember to sign off and shut down all your Banner Finance Sessions before 5:00 p.m. The second round of Fiscal Year-End roll processes will occur Wednesday, September 14, 2016.
The Service Desk will have modified hours the week of Spring Break. We are open Monday, March 9 through Thursday, March 12 from 8:00am to 5:00pm. We are closed on Saturday, March 8, Friday, March 13 and Saturday, March 14.
Normal business hours will resume on Monday, March 16.
The Service Desk will resume normal operating hours today, May 29.
Phones, Chat, and Remote Support:
- 7:30am – 10:00pm M-Th
- 7:30am – 6:00pm F
- 8:00am – 5:00pm Sa
Main Campus Walkins
- 7:30am – 6:00pm M-F
The Woodlands Center Walkins
- 8:00am – 10:00pm M–Th
- 8:00am – 5:00pm F-Sa
IT@Sam is preparing for the launch of a new work order system. The goal is to have this new system ready for go-live on July 8. This change is being made because the current IT@Sam Work Order System has shortcomings in navigation and in general work routing. Cherwell is geared towards alleviating these problems AND providing additional benefits for you.
To make this transition easier, we are providing several training sessions in June. We encourage everyone to attend at least one of our training sessions listed below:
- 6/6/2013 10:00 AM – 11:00 AM, MLHB rm 110
- 6/11/2013 11:00 AM – NOON, MLHB rm 110
- 6/12/2013 2:00 PM – 3:00 PM, MLHB rm 110
- 6/18/2013 3:00 PM – 4:00 PM, MLHB rm 110
- 6/21/13 11:00 AM – NOON, MLHB rm 110
- 6/24/2013 11:00 AM – NOON, MLHB rm 110
- 6/25/2013 2:00 PM – 3:00 PM. MLHB rm 110
Log into Talent Management to sign up to attend a demo. We look forward to seeing you. Who knows, you may be the lucky winner of a free gift just for showing up!
For more information, visit the Cherwell web site: http://www.shsu.edu/dept/it@sam/cherwell/