Today at approximately 2:45 pm we experienced a hardware failure that impacted most SHSU technology services. This outage included phone service, email, website, and Internet access among others. The issue was identified and resolved by 3:05 pm and services began to come back online. With this type of outage, full restoral of services can take some time. We appreciate your patience as systems continue to normalize.
This issue was a localized power outage in the data center. We sincerely apologize for the inconvenience that this has caused.
We are experiencing a hardware failure impacting access to most SHSU services. Including phone, email and website access. We have technicians working now to resolve. We apologize for any inconvenience this may be causing. We will update you once we have a resolution.
***UPDATE 3:34 PM***
Services are coming back online. Please be aware that this process could take some time.
A full scale test of the KatSafe system is schedule for today, May 9, at 2pm.
Please take this opportunity to make sure that your contact information is up-to-date in the system in SamWeb.
The holiday break is fast approaching. If you need to work over the break and your password is set to expire soon, please take time now to update your password. If you need help in resetting your password, follow the steps outlined in our tutorial.
While you are updating your password, please also take time to update your off-site contact email address. Having an off-site email address on file allows you to use self-service to reset your password in the event that it expires before you are able to reset it. Follow the steps located at the bottom of our tutorial to update your email address.
The Service Desk will close at 5 P.M. on Wednesday, December 20, and will not reopen until 8 A.M. on Tuesday, January 2.
It was determined today that if you are using a Mac computer with OSX 10.13, your computer can be exposed to a security vulnerability. This will mostly impact personal and unmanaged SHSU devices. Those Mac workstations managed on the SHSU network will not be affected. This does NOT affect iPads and iPhones, just laptops and workstations.
This vulnerability allows a person to log in as the “root” account. The “root” account is an administrator account on the computer and can make any changes to the operating system. There is a resolution to this issue and IT@Sam highly recommends following the procedures to correct the issue.
To determine if you have the affected OSX version, complete the following steps:
- Click the Apple at the top left of the screen
- Click “About this Mac”
If you do have OSX 10.13, you can correct the issue by following these steps:
1. Choose Apple menu > System Preferences, then click Users & Groups (or Accounts).
2. Click , then enter an administrator name and password.
3. Click Login Options.
4. Click Join (or Edit).
5. Click Open Directory Utility
6. Click in the Directory Utility window, then enter an administrator name and password.
7. From the menu bar in Directory Utility, choose Edit > Enable Root User, then enter a strong unique password for the root user.
If you have trouble, please contact the IT@Sam Service Desk as soon as possible.