Network Outage Updates

We are still experiencing intermittent Internet outages. We are working closely with Juniper Networks to resolve networking issues. Any internet outages experienced from this time until noon should not last more than fifteen minutes. Internal campus resources and communications will still be accessible. Communications to and from off-campus locations will be affected.

In order to fix the issue, emergency maintenance will need to be performed starting at noon and concluding at 1 pm. This will be a complete outage and as a result you will not have phone service, e-mail, S and T drive access. There may be some intermittent outages while the system is brought back online. Please be sure to save your work prior to noon. Another e-mail will be sent once the maintenance has been completed.

We do apologize for the inconvenience that this and other outages have caused. Please contact the Service Desk at x4-1950 with any questions or concerns.

Upgrades During Winter Break

Internet security

Winter break is a little over a week away! We know there are many last minute things to take care of before you sign off for the semester. While you will be out (and possibly signing in from home from time to time), we want you to make a note of these upgrades happening so that you can plan accordingly. Some of these upgrades will cause service outages, and the Service Desk will be operating on modified hours.

Service Desk Winter Break Hours

The Service Desk will have modified hours starting December 12.

December 12 – 22: 8 am – 5 pm, Monday – Friday

December 23 – January 3: Closed

January 4 – January 8: 8 am – 5 pm, Monday – Friday

The Service Desk will resume normal hours of operation on Monday, January 11.

Banner ERP Upgrades

On Friday, December 18, beginning at 6 pm and concluding at 1 am the Banner HR module will be upgraded to include the latest tax rules patches. The Banner system will be unavailable during this time.  Please be sure that you are logged out of the system before maintenance begins.

SHSU Program Installation Menu Upgrade

Over the winter break the SHSU Program Installation Menu will be upgraded. This upgrade will allow users to manage what software they install and when. The new software will also allow for uninstalling optional software, a feature that was not previously available. You should notice no impact to your daily computing environment by this upgrade, other than the change to the interface.

Mail Server Upgrade – Exchange 2013

During the winter break, IT@Sam will be upgrading our e-mail system to Exchange 21013. This upgrade could cause a service interruption lasting anywhere from 15 minutes to 1 hour during the time that your mailbox is migrated to the new server. The moves will occur between Monday, December 28 and Friday, January 1 to minimize the impact of any downtime.

Before leaving for winter break, we recommend cleaning up mailboxes by deleting any unneeded e-mails and emptying the sent and deleted items folders. You will also want to ensure that you log off, or at least make sure that both Outlook and Lync are closed. This will help the upgrade process run more smoothly.

Deployment of Software Upgrades (Windows)

On Friday, December 18, beginning at 9:00 pm, the following software will be deployed to all Windows workstations: Java 8.65, Firefox 38.4.0, and Adobe Acrobat 11.0.13. Please be sure to save your work and log off of your computer prior to this time.

Phished: Did You Click the Link?

Did you notice the random package delivery notice in your email during the last week of October? We hope you didn’t click on it! Over the last two years, IT@Sam security personnel have sent a fake phishing e-mail as a means to understand how well our security awareness programs are working. Good news: It’s working!

Phishing is a serious attempt cyber criminals use to get your personal information by pretending to be a trustworthy site. In the October IT@Sam Newsletter, our Vice President, Mark Adams, shared how many phishing attempts we catch on a daily basis. On a recent day, SHSU received 230,519 e-mails. Of these 174,192 were evaluated as potential valid e-mails and 56,327 were considered malicious and were rejected.PHISHING 2015

According to statistics from Information Security Officer, Tim McGuffin, we had a surprising total click-through rate at 36%.  We sent 22,332 emails to faculty, staff, and students and had just over 8,000 page views. We’ve included an infographic breaking down the numbers and comparing them to last year. The number of emails sent out this year compared to last year are different because alumni emails were not included.

“Phishing is still our number one source of compromise on campus,” McGuffin says. “But we’re down approximately 30% from where we were last year on actually compromised accounts.”

If you you’d like to know where our fake link sent people, you can look at it here.

Please remember, if you are ever suspicious of an email, don’t hesitate to forward it to us at servicedesk@shsu.edu.

Techie Tuesday

Meet Joey Medrano, one of our student assistants! Joey has been one of our Service Desk technicians this semester, but will start working for our Networking team this week. This political science major has enjoyed working and learning in the IT world!

If you ever see Joey around, tell him hello!

joey medrano

Techie Tuesday

Meet David Cummings, one of our networking analysts. David just started working with several weeks ago! Some of his main duties include troubleshooting networking connections and activating outlets for computers and phones around campus.

When you see David around campus, tell him hello!

david cummings