SHSU Now a Speedtest Host

Have you felt that your Internet connection was a bit sluggish when on campus? If so, you can now use the SHSU hosted speedtest.net service. When on campus you are automatically directed to the SHSU host server by default.  This service will run a quick test and report your upload and download speeds back to you.

For comparison here are the fastest service providers in Texas: http://www.speedtest.net/awards/us/texas. In general cable consumers  see around 50 Mbps tops. If you’re getting better than that you are doing better than most.

OneDrive – Your Files Anywhere

One Drive Files Anywhere

Access and share your files from anywhere

Work on your files in the office, at home, in a coffee shop–or anywhere you happen to be. With OneDrive for Business, it’s easy to get work done on virtually any device from anywhere. You can share and collaborate on a document with colleagues both inside and outside the organization.

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Store files you have created in Word, Excel, or PowerPoint in OneDrive for Business, and Office Online lets you view and edit them in your web browser. Perfect for making quick updates on the fly.

One Drive screenshotSync files and work offline

Sync your OneDrive for Business library so you can work with files on your desktop, and access them even when you’re offline. Your updates will sync whenever you’re online.

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OneDrive for Business is ideal for sharing with small teams collaborating on documents. Your files are private until you share them with others with a click or tap. Change permissions at any time to keep your files secure.


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Join us for tips in getting started with Office 365 and OneDrive. We are offering Office 365 instructor-led training frequently. Look for scheduled sessions in Talent Management. You can also view online tutorials.


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Share your questions and feedback: servicedesk@shsu.eduor ittraining@shsu.edu

 


Access Office 365 and OneDrive at http://login.microsoftonline.com.

Phone Issue Resolved

Our technicians and vendors were able to find and resolve the underlying problem that caused the phone system problem on Monday, June 27. All workarounds that were put in place to restore service have been removed and the phone system is operating as expected.

Please do not hesitate to contact the Service Desk at (936) 294-1950 if you experience any new or continued phone service problems.

Phone System Problem – 6/27/16

UPDATE 4:45 p.m.:
Technicians have had success in isolating the problem and will continue to work this evening with vendors to resolve issues. Another update will be provided no later than 8 a.m. on Tuesday, June 28.

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UPDATE: 1:30 p.m.:
Technicians and the vendor are still troubleshooting to isolate the problem.

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UPDATE 10:30 a.m.:
Affected telephone extensions have been forwarded to the university switchboard. There is still no ETA on resolution.

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We are aware of an issue with the phone system that is preventing some departments from receiving calls. Those departments affected are:

  • IT@Sam Service Desk (x4-1950, x4-4357)
  • Financial Aid (x4-1774)
  • Admissions (x4-1828)
  • Registrar’s Office (x4-1040, x4-1052)
  • Bursar’s Office (x4-1083)
  • UPD (x4-1800)
  • Newton Gresham Library (x4-1614)
  • Bookstore (x4-1862)
  • Correspondence Office (x4-1005)
  • Main Line for The Woodlands Center (x2-5000)
  • Human Resources (x4-1070)
  • Coliseum (x4-1740)
  • Health Center (x4-1805)
  • Public Relations (x4-1826)
  • Physical Plant (x4-1868)
  • Recreational Sports (x4-1966)
  • Nursing (x4-2300)
  • LEMIT (x4-4600)

Technicians are working with vendor support to resolve the issue as quickly as possible. We apologize for the inconvenience.

 

Change to Off Campus Dialing Coming Soon

Beginning August 15, when making an off campTelephoneus call, you will dial 8, rather than 9, for an outside line. This applies to both local, off-campus and long distance calls.

In collaboration with local law enforcement this change is designed to reduce the number of accidental calls made to 911. During accidental calls, most callers simply hang up when the error is realized. This requires 911 operators to follow up by phone, or sometimes dispatch emergency responders. These practices are consistent with 911 laws that require verifiable contact and confirmation that the caller is okay allowing the 911 Call Center to disregard the call.

Dialing 911 from a campus phone will continue to work in case of emergencies. After August 15 if you place an off campus call by dialing 9-1-###-### or 9-###-####, you will hear an automated message reminding you to dial 8 instead.