Reminder: Update Expiring Passwords

The holiday break is fast approaching. If you need to work over the break and your password is set to expire soon, please take time now to update your password. If you need help in resetting your password, follow the steps outlined in our tutorial.

While you are updating your password, please also take time to update your off-site contact email address.  Having an off-site email address on file allows you to use self-service to reset your password in the event that it expires before you are able to reset it. Follow the steps located at the bottom of our tutorial to update your email address.

The Service Desk will close at 5 P.M. on Wednesday, December 20, and will not reopen until 8 A.M. on Tuesday, January 2.

Happy Holidays!

Telephone System Upgrade

Cisco telephone on a desk

On Thursday, December 14, beginning at 8 pm, and concluding on Friday, December 15, 2017 at 5 pm, the telephone system will undergo maintenance. This maintenance will cause a brief outage of telephone services including office telephones, emergency towers, and voicemail. The service outage will be rolling and is expected to last less than five minutes per telephone device. Please make appropriate plans around this scheduled maintenance.

As always, please contact us if you have any questions or concerns.

Mac Security Notice from IT@Sam – Action Required

SHSU Community,

It was determined today that if you are using a Mac computer with OSX 10.13, your computer can be exposed to a security vulnerability. This will mostly impact personal and unmanaged SHSU devices. Those Mac workstations managed on the SHSU network will not be affected. This does NOT affect iPads and iPhones, just laptops and workstations.

This vulnerability allows a person to log in as the “root” account. The “root” account is an administrator account on the computer and can make any changes to the operating system. There is a resolution to this issue and IT@Sam highly recommends following the procedures to correct the issue.

To determine if you have the affected OSX version, complete the following steps:

  1. Click the Apple at the top left of the screen
  2. Click “About this Mac”

If you do have OSX 10.13, you can correct the issue by following these steps:

1. Choose Apple menu > System Preferences, then click Users & Groups (or Accounts).



2. Click 3, then enter an administrator name and password.

3. Click Login Options.

4. Click Join (or Edit).


5. Click Open Directory Utility

6. Click 3 in the Directory Utility window, then enter an administrator name and password.

7. From the menu bar in Directory Utility, choose Edit > Enable Root User, then enter a strong unique password for the root user.



If you have trouble, please contact the IT@Sam Service Desk as soon as possible.

National Cyber Security Awareness Month

Poster that states October is National Cyber Security Awareness Month. Securing the Internet is our shared responsibility. Get involve and promote a safer internet for everyone.National Cyber Security Awareness Month (NCSAM) – observed every October—was created as a collaborative effort between government and industry to ensure every American has the resources they need to stay safer and more secure online.

We lead Internet-connected, digital lives, even when we are not directly connected to the Internet. The Internet is a shared resource and securing it is Our Shared Responsibility. Everyone has a role in securing their part of cyberspace, including the devices and networks they use.

Throughout the month, IT@Sam will share tips and resources to help you implement stronger security practices. Together we can create a digital society that is safer and more resistant from cyber-attacks.

For additional information read A History of NCSAM.