Meet Joey Medrano, one of our student assistants! Joey has been one of our Service Desk technicians this semester, but will start working for our Networking team this week. This political science major has enjoyed working and learning in the IT world!
If you ever see Joey around, tell him hello!
Meet David Cummings, one of our networking analysts. David just started working with several weeks ago! Some of his main duties include troubleshooting networking connections and activating outlets for computers and phones around campus.
When you see David around campus, tell him hello!
Happy Friday! We have a few system maintenance updates happening tonight and Monday. Make note of them in case you’ll be using these systems at any point.
On Friday, October 23, beginning at 6 pm and concluding at 6:30 pm, the remote.shsu.edu system will undergo maintenance. At its conclusion, this maintenance could impact your ability to connect to the system if you are using an older version of Microsoft Remote Desktop.
If you are using a Windows based computer, download or run Windows Updates to ensure that you are using the latest available version of Microsoft Remote Desktop to avoid potential connectivity issues.
If you are using a Macintosh, you can download the latest version of Microsoft Remote Desktop from the App Store.
Banner HR/Payroll System Maintenance
On Friday, October 23 from 6pm – 8:pm, the Banner HR/Payroll system will undergo maintenance that will result in a service outage. Service should be restored by 8:00pm.
Banner Financial Aid System Maintenance
On Friday, October 23 from 6pm – 8:30pm, the Banner Financial Aid system will undergo maintenance that will result in a service outage. Service should be restored by 8:30pm.
TK20 Service Outage
On Monday, October 26, from 8 – 8:15am maintenance will be performed on the TK20 system that result in a brief service outage.
If you have any questions, contact the Service Desk at 936-294-1950 (students), 4-HELP (faculty/staff), or firstname.lastname@example.org.
This week meet Connor Marley, one of our student technicians at the Service Desk! Connor is a computer science major focusing on information assurance.
The next time you call the Service Desk and have the chance to talk to Connor, say hello!
If you’re a student and would love to be a part of our team, check out Jobs4Kats.
This week, meet Mateo Zuniga, our asset manager in Client Services! He’s responsible for managing IT Hardware and Campus Software renewals.
If you have ever submitted a software or technology equipment request, chances are you’ve worked with Mateo and his team.
“We manage everything from deciding on campus computer configurations to reviewing and processing orders for all of campus regarding to IT requests,” he says. “We also work with multiple vendors to renew access to software that is utilized by departments across campus. I am responsible for making sure that we stay within compliance when using that software.”