Conversion to Exchange 2007

The time has come for moving current Exchange users to the new Exchange 2007 system. In preparation for this move we ask that you clean out your current mailboxes so that the move will go quickly and as smooth as possible. If you need assistance in setting up an Archive folder on your S drive, please contact the Helpdesk at x4-1950. You can also find the instructions in our Software Guides.

Since Exchange 2007 will be the campus email system for all faculty, staff, and students we have had to set up quotas. We have given each as much space as we can offer at this time.

New Quotas are as follows:
Faculty/Staff:
150MB you will be warned that you are over quota.
185MB you will no longer be able to send email.
200MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Students:
80MB you will be warned that you are over quota.
90MB you will no longer be able to send email.
100MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Alumni/Organization Accounts:
40MB you will be warned that you are over quota.
45MB you will no longer be able to send email.
50MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Check back here for more information on when your email will be moved. As always let us know if you have any questions or concerns by posting a comment or sending us email.

Winmail.dat attachments

Are you getting winmail.dat attachments in your email?

The quick reason why you are getting those attachments is because the person sending you the attachment is using Microsoft Outlook as their email client. The sender can still use Outlook but will need to make a couple of modifications on their side before sending you an attachment.

First they will need to make sure that their message is formatted in Plain Text or HTML. In a new message window, they will need to click on Options tab and then select Plain Text or HTML from the Format section.

Next they will need to make sure that they enter in your full email address in the To or CC field (ex: username@shsu.edu) instead of just your username and letting it auto-correct from the Global Address List.

Doing these steps should correct the problem you are seeing. As always, please contact the Helpesk if you need assistance in this matter.

For more information check out these Microsoft Knowledge Base Articles:
http://support.microsoft.com/kb/138053.
http://support.microsoft.com/kb/278061

Bounced Email Issues

Are you receiving bounced messages when trying to send email that look similar to this?

Delivery has failed to these recipients or distribution lists:

ex:/O=SAM HOUSTON STATE UNIVERSITY/OU=WNTAP3/CN=RECIPIENTS/CN=USERNAME
The recipient’s e-mail address was not found in the recipient’s e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

Here is what you will need to do:
1. Close Microsoft Outlook.
2. Open Window Explorer (Right-click on Start, select Explore OR hit the Windows + E keys)
3. Navigate to the Outlook folder in your profile: C:\WINNT\profiles\your_username\Application Data\Microsoft\Outlook
4. Delete the .nk2 file that is listed there.
5. Contact the Helpdesk at x4-1950 if you need assistance or have trouble with this process.

CLARIFICATION: This will remove ALL cached email addresses that you have stored in Outlook. If there are addresses that are not currently in your Address Book or Contacts you will need to save those before following the directions above.