Database Maintenance 3/21 6pm – 8pm

We will be taking down the database on Friday 3/21 (Good Friday) after 6pm for maintenance. We are rolling out several major changes that have to be put in place before Registration starts on 3/28. During this time, the SamMenu, Samweb, and the Nell Menu will be unavailable. The outage may last anywhere from 30 minutes to 2 hours.

Please contact the Helpdesk at or by calling 936-294-1950 for updates as needed.

Internet Outage: March 14, 2008

The Internet outage that was mentioned in the last IR Update will take place beginning at 8:00 AM on Friday, March 14th and will last for approximately 8 hours during the day.

The Internet outage is required for the first phase of work with AT&T to move their services to Academic Building 1. UCS Networking will also be using this time to move some important network equipment to the new location.

All SHSU campus computer Internet and modem access will be unavailable during this outage. Off-campus locations will not be able to access on-campus resources. This access includes, but is not limited to: Blackboard, remote access, SamWeb, SamMail, Exchange e-mail, Nell, and SamMenu. The targeted time is to be back up by 4:00 PM on Friday afternoon.

You may call the Helpdesk at 294.1950 for an update on Friday afternoon.

Upcoming System Maintenance and Power Outage

March 7, 2008
The T drive server will be rebooted at 6:00PM. This due to maintenance for our backup software. The T drive should be unavailable for no more than 30 minutes. Contact the Helpdesk at x4-1950 if you have any questions regarding this maintenance.

March 8, 2008
There will be an electrical outage on Saturday, March 8, 2008 from 6:00 a.m. to approximately 8:00 a.m. The buildings affected are the following:

Smith Hutson and Smith Hutson Addition
Music Building
Academic Building 1
Newton Gresham Library
University Theater Center
Teacher Education Center
Counselor Education Center
Sam Houston Parking Garage
Recital Hall
Lowman Student Center
Dan Rather Communications Building
Administration Building
Sam Houston Village

Please POWER OFF your computer and peripherals before you leave on Friday if you are located in any of the listed buildings.

Please contact Physical Plant Facilities Planning & Construction at 936-294-1912 with any questions you may have regarding the outage.

SHSU’s connection to the Internet is down

AT&T has reported to us that they have a fiber cut this morning on the curcuit that provides SHSU’s Internet service. All off-campus e-mail, Internet, and Internet-based credit card transactions are unavailable until AT&T has repaired the damage.

We are activating our disaster recovery plan to bring up a minimal web presence on our servers.

As it’s AT&T that is handling, we cannot answer as to the length of time—-but experience has indicated that a “cut” can take several hours to locate and repair. Hopefully it will turn out to be something simpler. We will keep you posted as we hear back from AT&T.


UPDATE: The fiber was restored just before 10:00 AM today. You should now be able to access outside sites.