Exchange 2007 & VoIP Voicemail Feature

We have started transitioning phone services to our new VoIP system. Those of you who have been transitioned to the Exchange 2007 mail server and the new VoIP system will notice a new change in Outlook.

Click on the Tools menu and select Options. You will then see the Options dialog box.

Tools Menu

Click on the Voice Mail tab.

Voice Mail tab options

If you forget your voice mail PIN, you will find an option to request a reset. You will also see an option to change your outgoing greeting on your phone.

We also have a few tutorials available on our software guides page for the new phone system and the Cisco Handsets. We encourage you to check them out.

Next Phase of Exchange 2007 Migration

Anyone who currently has a Voice over IP phone (a Cisco handset) and are still on IMAP/unxmail will be converted to Exchange 2007 on Tuesday, June 24th. An email was sent out over the weekend to those who will be a part of this next phase of the Exchange 2007 migration.

For those on PCs, you can find instructions on setting up your new Exchange account online at: http://www.shsu.edu/exchangesetup

For those on a Mac or using another email client other than Outlook, you will need to use the following settings.

Incoming Mail Server: cas.shsu.edu
Port: 993
Use SSL

Outgoing Mail Server: The outgoing mail server will remain the same (smtp.shsu.edu).

When checking your email from an off campus location you will need to select “Exchange Mail” from the University Fast Links or click on the “Exchange Mail” link in the orange section on the SHSU main web page.

If you need assistance after your mailbox has been moved, please place a workorder or contact the Helpdesk at x4-1950.

Exchange 2007 – When will my mailbox move?

The schedule for moving current Exchange 2003 mailboxes to Exchange 2007 is as follows.

Faculty/Staff with last names beginning with:
A – D: Monday, June 16
E – K: Tuesday, June 17
L – R: Wednesday, June 18
S – Z: Thursday, June 19
All Students: Friday, June 20
Alumni/Retirees/*Secondary Accounts: Saturday, June 21
*Secondary accounts are organization or departmental web and email accounts.

Please keep in mind your new quota limits.

UPDATE:
The first two groups (A-D and E-K) have been moved with very few problems. We are working on the third group (L-R) now. As always please contact the Helpdesk if you have any problems.

Conversion to Exchange 2007

The time has come for moving current Exchange users to the new Exchange 2007 system. In preparation for this move we ask that you clean out your current mailboxes so that the move will go quickly and as smooth as possible. If you need assistance in setting up an Archive folder on your S drive, please contact the Helpdesk at x4-1950. You can also find the instructions in our Software Guides.

Since Exchange 2007 will be the campus email system for all faculty, staff, and students we have had to set up quotas. We have given each as much space as we can offer at this time.

New Quotas are as follows:
Faculty/Staff:
150MB you will be warned that you are over quota.
185MB you will no longer be able to send email.
200MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Students:
80MB you will be warned that you are over quota.
90MB you will no longer be able to send email.
100MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Alumni/Organization Accounts:
40MB you will be warned that you are over quota.
45MB you will no longer be able to send email.
50MB you will no longer be able to send OR receive email until you are back under quota. Any emails that come in during this time will be bounced back as undeliverable.

Check back here for more information on when your email will be moved. As always let us know if you have any questions or concerns by posting a comment or sending us email.

Winmail.dat attachments

Are you getting winmail.dat attachments in your email?

The quick reason why you are getting those attachments is because the person sending you the attachment is using Microsoft Outlook as their email client. The sender can still use Outlook but will need to make a couple of modifications on their side before sending you an attachment.

First they will need to make sure that their message is formatted in Plain Text or HTML. In a new message window, they will need to click on Options tab and then select Plain Text or HTML from the Format section.

Next they will need to make sure that they enter in your full email address in the To or CC field (ex: username@shsu.edu) instead of just your username and letting it auto-correct from the Global Address List.

Doing these steps should correct the problem you are seeing. As always, please contact the Helpesk if you need assistance in this matter.

For more information check out these Microsoft Knowledge Base Articles:
http://support.microsoft.com/kb/138053.
http://support.microsoft.com/kb/278061