Computing/Phone Systems Downtime

Telcom Center Move Project

Progress continues on the many events that have to occur prior to the removal of the Telcom Center from the campus mall area. The next scheduled event will have a major impact on our entire campus this weekend.

The long-anticipated power, computer, VOIP phone outage that was mentioned in the last two IR Updates will take place the evening of Friday 2/15 and the morning of 2/16. AB1 will be without electricity for several hours on Friday night while this work is in progress.

The power outage is required for the electrical work for the AB1 Server Room. Contractors will start the process at 6 pm Friday night, February 15th; it is anticipated their work will take several hours. The electrical work will include breaker changes and generator related upgrades. After the contractor has completed his work, the UCS-Systems Department will begin rewiring the servers and will work throughout the night with the expectation of completing the process Saturday morning.

All SHSU campus computer and VOIP phone systems will be down during this outage. This outage includes, but is not limited to: Blackboard, remote access, SamWeb, SamMail, Exchange e-mail, Nell, and SamMenu. We anticipate all systems will be back online sometime Saturday morning, the 16th of February.

You may call the Helpdesk at 294.1950 for an update on Saturday.


AB1 Users: Please shut down your workstations and turn off your peripherals before you leave for the week. The electricity in AB1 will be turned off Friday, February 15th at 6 pm.

Other Campus Users: It is especially critical that you remember this week to log off your workstations before you leave for the weekend. You can help protect your profile by making sure you are not logged in when the servers are taken offline.

Remote Servers

The new remote servers have been in production for about a week now. We have scaled back and streamlined the software that is available through the remote access system. This will help to ensure that we are in compliance with licensing along with increasing the performance and reliability of the system. Those of you who have logged in have hopefully noticed that increase in performance and reliabilty.

Here is a list of software that is currently available via the remote system.
Microsoft Office 2007
Adobe Acrobat
SecureCRT (for logging into Nell)
Internet Explorer (Firefox has previously caused problems and so was not installed on the new system.)
Profile Backup Utility
SAP (for connecting to COBA SAP server)
Secure Shell Client (Software that will allow logging in to Nell and UNX1)

The installation of SPSS is still being evaluated. We are working with vendors to see what options are available to us to make this work. Keep an eye on the IR Update for any new developments.

As always, please contact us with any questions or problems you may have. Still Being Built

Remote Terminal Services—as excerpted from the January IR Update
The entire system of the remote terminal service is currently down for rebuild. New servers are being built to allow more people to use the option. You will still be able to reach your S: drive and the T: drive.

We are moving from two machines to three machines, and they are substantially bigger. The new servers will have a very narrow focus to allow more dependability and a faster response time. An additional reason for the streamlined focus is to ensure we are in compliance with licensing. Only software specially licensed to be used through remote access will be installed. To conserve funds, most licenses for campus are bought based on how many people are using the software at once. Concurrent licensing cannot be used from the remote server.

Software that will be on the new
MS Office 2007 (Access, PowerPoint, Excel, Outlook, Word)
Adobe Acrobat (for creating/reading PDF’s)
CRT (to allow you to reach Nell, the administrative computer)
Internet Explorer (Firefox causes problems and will not be installed.)
Sam Menu
Profile Backup Utility
Profile Management Utility
SAP client connecting to COBA SAP server
Secure Shell Client (used primarily by Computer Science and Computer Services)

The use of SPSS remotely is still being evaluated. We are working with the vendor to see what options are available. At this time, a completely separate server is planned if SPSS acknowledges licensing for this purpose.

Once we do have it back up: Logging off: Please close your session on whenever you have completed your work. Do not use the “X” in the upper right corner to close it. Instead, click Start, Logoff, Yes you’re sure, to exit. If you use the “X” in the upper right corner, the session actually stays open until the next time you connect. The “X” method is not allowing a graceful logoff and may cause you problems later.

Faculty/Staff Profiles

We are experiencing some problems with our Faculty/Staff profile server (FS1) this morning. Our system administrators are working on the problem to get it corrected as quickly as possible.

UPDATE: As of 10:31 AM, the FS1 server is back up and functioning correctly. We again thank you for your patience.