IT@Sam is aware that multiple emails are being sent out with SHSU related subjects making messages appear official. The message of these emails is similar to the example below:
The link included in the message is directed to a malicious site that requests your username and password. IT Security is working to contain this issue and is in contact with the appropriate parties in order for them to remove the malicious site.
If you have already opened the email, clicked the link and/or entered your username and password, please:
- Change your password as soon as possible at https://samweb.shsu.edu, by clicking on the IT@Sammenu, then on Account Password Change; and
- Notify the IT@Sam Service Desk at 936-294-1950
For questions, concerns or trouble resetting your password, contact the IT@Sam Service Desk at 936-294-1950.
Today at approximately 2:45 pm we experienced a hardware failure that impacted most SHSU technology services. This outage included phone service, email, website, and Internet access among others. The issue was identified and resolved by 3:05 pm and services began to come back online. With this type of outage, full restoral of services can take some time. We appreciate your patience as systems continue to normalize.
This issue was a localized power outage in the data center. We sincerely apologize for the inconvenience that this has caused.
We are experiencing a hardware failure impacting access to most SHSU services. Including phone, email and website access. We have technicians working now to resolve. We apologize for any inconvenience this may be causing. We will update you once we have a resolution.
***UPDATE 3:34 PM***
Services are coming back online. Please be aware that this process could take some time.
During the Thanksgiving holiday break, the Service Desk (Main Campus and The Woodlands Center) will operate on a modified schedule. The Service Desk will be open from 8:00am until 5:00pm Wednesday, November 26. The Service Desk will be closed on Thursday, November 27 – Saturday, November 29. Normal operating hours will resume at 7:30am on Monday, December 1.
Computer Lab hours will be:
11/26 7:30AM – 5:00 PM
11/30 Resume Fall Hours
11/24 6:00AM – 2:00AM
11/30 Resume Fall Hours
WHITE HALL 120
12/1 Resume Fall Hours
All other labs
Residence halls open tomorrow for occupancy. All students wishing to use our network must register their computer or device on NetReg before they are allowed access. Here is a quick guide to help you get connected.
Network Registration Guide