Network Outage Follow Up

Good afternoon,

Today at approximately 2:45 pm we experienced a hardware failure that impacted most SHSU technology services. This outage included phone service, email, website, and Internet access among others. The issue was identified and resolved by 3:05 pm and services began to come back online. With this type of outage, full restoral of services can take some time. We appreciate your patience as systems continue to normalize.

This issue was a localized power outage in the data center. We sincerely apologize for the inconvenience that this has caused.

Network Outage

We are experiencing a hardware failure impacting access to most SHSU services. Including phone, email and website access. We have technicians working now to resolve. We apologize for any inconvenience this may be causing. We will update you once we have a resolution.

***UPDATE 3:34 PM***

Services are coming back online. Please be aware that this process could take some time.

Service Desk Thanksgiving Hours

During the Thanksgiving holiday break, the Service Desk (Main Campus and The Woodlands Center) will operate on a modified schedule.  The Service Desk will be open from 8:00am until 5:00pm Wednesday, November 26.  The Service Desk will be closed on Thursday, November 27 – Saturday, November 29.  Normal operating hours will resume at 7:30am on Monday, December 1.

 

Computer Lab hours will be:

 NGL 200

11/24 7:30AM-1:00AM

11/25 7:30AM-11:00PM

11/26 7:30AM – 5:00 PM

11/27-11/29 CLOSED

11/30 Resume Fall Hours

 

CHSS 130

11/24 6:00AM – 2:00AM

11/25 6:00AM-10:00PM

11/26-11/29 CLOSED

11/30 Resume Fall Hours

 

WHITE HALL 120

11/24-11/25 8:00AM-6:00PM

11/26-11/30 CLOSED

12/1 Resume Fall Hours

 

All other labs

11/27-11/30 CLOSED

 

Service Desk – Interim Hours

During the Interim Period, the Service Desk (Main and The Woodlands Center campuses) will operate on a modified schedule. The Service Desk will be open from 8:00am until 5:00pm Monday through Friday starting Friday, August 1 through Friday, August 22. Normal operating hours will resume on Monday, August 25 at 7:30 am.